Skype video freezing constantly

 Hi,
So when I make video calls using skype, my video would freeze. Generally when I run skype without any other graphic intensive program, video calling would work normally. But at times, the video would suddenly freeze. This has the consequence of also disabling the mic which is also on the webcam. The only thing I am able to do is to click turn off video. Upon doing so, I am not able to switch video back on and mic is also still disabled.
This problem becomes more prominent when I run a graphic intensive program like games. 
The only way so that i could continue the call is to unplug and replug the webcam. 
I've tried using a different webcam but the same would also occur. I've also tried updating drivers of my webcam and also reinstalling skype on my computer but with no luck. 
My operating system is windows 7 

Hi Sali02,
could you please enable logs according to the instructions in https://support.skype.com/en/faq/FA12321/how-do-i-create-log-files?, reproduce the issue and upload resulting logs here, so that we can have a look?
Thanks in advance.

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