Slow internet/DNS issue and SERVFAIL response using 10.6.4

Internet is slow since upgrading the older intel-based macs to 10.6.4 and since I received this new iMac with Snow pre-loaded.
nslookup, > scutil --dns and > dig -t soa local all return the same result
;; Got SERVFAIL reply from 172.16.16.251, trying next server
;; Got SERVFAIL reply from 172.16.16.17, trying next server
Server: 172.16.16.254
Address: 172.16.16.254#53
We can't change our .local configuration and have tried everything else on the forum we could find. Any other solutions?

Not really.
Your local DNS server appears to be incorrectly configured, as it should be generating NXDOMAIN replies, not SERVFAIL.
Unfortunately, SERVFAIL responses tell DNS to try another DNS server, not just give up:
NOERROR        NOERROR indicates that the domain does exist according to the root name servers and that the authoritative name servers are answering queries correctly for that domain.
SERVFAIL        SERVFAIL means that the domain does exist and the root name servers have information on this domain, but that the authoritative name servers are not answering queries for this domain.
NXDOMAIN       NXDOMAIN can means that the root name servers are not providing any authoritative name servers for this domain. This can be because the domain does not exist or that the domain is on-hold. Make sure that you use whois when you see an NXDOMAIN.

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    After checking to see if there was anything on the screen's surface, I realized it was a hardware issue and decided to use my warranty (of which I have another 8 months or so remaining). I told the retailers about the issue and they told me it could be because of the pressure applied on the lid (when it is closed) that affects the screen specifically in that area since the touchpad is a bit sunken in to the notebook's body. After expressing my displeasure at how inconvenient that is since I've taken very good care of my notebook and have only transported it in the HP notebook bag, they promised me that they would send it to the HP Service Center in Sri Lanka who would replace the display panel for me (obviously since my notebook is still under warranty).
    After 10 working days, I went over to the retailer's warranty center and collected my notebook with the display panel replaced and the problem gone. I did however notice that the technicians had pasted a note next to the touchpad which read "Check  the temperature of the touchpad. It could be heating up and damaging the screen". I asked the retailer's technicians what this meant and they told me that since the notebook has a magnesium (or magnesium based) body, it tends to heat up. The heat could also be heating up the touchpad (since that too seems to be made of magnesium). As a result whenever I close the lid of my notebook, the rectangular screen area directly above the touchpad could be heating up and thus getting damaged.
    Now this to me seems like a huge product defect. I've been using HP notebooks for more than 8 years and I've never heard of this issue before. I asked the technicians how I could prevent this from occurring again and they told me to use the little cloth that came with the laptop when I bought it that is placed under the lid (between the screen and the keyboard) when the lid is closed.
    While using that little cloth doesn't seem to be quite inconvenient, I'm very afraid that the problem will occur again and I'll have to get it fixed again which involves transferring all my data and losing my notebook for 2 weeks which is highly problematic for me as I require it for work. Should the problem occur again outside the warranty period, I feel I may have wasted a good amount of money on this notebook when I trusted HP over its competitors simply due to my past experiences with its reliability, durability and performance.
    While I realize this is not a current issue - I would really like to know if this issue has been experienced before (my search did not turn up anything related) and if I do have to be worried about it happening again and if so, how I should go about handling it with the retailers (perhaps I should give it back and ask for a refund for selling me a defective product).
    Thank you sincerely.
    PS: I have attached a picture of the problem when it occurred for your reference.

    Thanks for the prompt reply WeiH.
    Sadly there doesn't seem to be an HP Service Center in my country (Sri Lanka). So now I'm really confused as to what my retailer's technicians meant by "we'll send it to the local HP Support Center and have your display panel replaced".
    Whatever they did, the display panel has been replaced and I've been using it for less than a week so far with no issues. The touchpad hasn't really been heating up and has in fact been as warm as the rest of the notebook. Perhaps it's because I have now turned on the option of disabling the touchpad whenever an external cursor device is attached (since I primarily always use a mouse).
    Needless to say, since we both have no clue as to how the touchpad overheated and damaged the screen (in the exact position and measurement as the touchpad) I feel like it's just a matter of time before it happens again.
    Obviously I understand that there's little you can do on your side other than direct me to an HP Support Center. However I hope my worries are justified as I feel that as a consumer I shouldn't have to worry about my brand new product malfunctioning by no fault of my own. 

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