Slow speedes and connection issues within home net...

Hi.
I have the black home hub and the white modem... So it's not the latest equipmet. I have to restart the router a couple of times a day due to the following problems......
Slow connection to the Internet and unable to play video etc.
Also I'm unable to locate my Apple TV for AirPlay as well as locate my chromecast.
I've not done any real testing apart check the wifi channels in this area and the channel I use seems the be the best option.
I'm assuming there is a problem with the BT hub, as when I reset it my iPads find the Apple TV when the BT hub has been restarted. My chromecast then also works a bit better and general web browsing may work a little better for a while.
It looks like my BT Hub is slowing my LAN down as connection is not being made to the Chromecase or the Apple TV is not found.
What do I need to do now? Can I have one of the new BT Hubs please?
Thanks,
Ian.

Hi Ian_watson
Thanks for posting, that does sound like a wireless problem as restarting the hub refreshes the wireless channel but this is not recommended as the restarts may cause DLM to think there is a fault on your connection and slow it down.
Have you tried manually changing the channel and switching off smart set up in the hub manager to see if this helps?
Alternatively if you need to refresh the wireless channel try these steps instead of restarting the hub.
Enter http://bthomehub.home in your web browser
If this is the first time you have visited the Hub Manager you'll be asked to change the password.
Click on Settings and enter your password if required.
Click on Wireless.
In the Wireless Channel section click on Refresh.
The Hub will check the wireless channels and after about a minute will have chosen the best one.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Fed up with speed and connection issues since exch...

Last Monday BT done some upgrade work at our local exchange. From that point onwards we have had speed and connection issues.
I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension. But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.
We live in the countrside so broadband speeds are not great in any case. About 1.8 mg I guess but we have always had no problems. It was good enough for us and we could watch Iplayer.
I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed. He made some calls and was told our band width had been capped. He had that removed and yesterday evening speed was a bit better.
Today just as bad again.
Details from router:
Date/Time          January 25 2012 , 21 : 14 : 25
Version Info
Runtime Code version F5D7633-4Av1_UK_1.00.009
Boot Code Version          1.0.37-5.15
Hardware Version           V1.0J3
ADSL Modem Code Version        A2pB015c6
ADSL
Type
Status   No Defect
                Downstream      Upstream
Data rate             287         440
Noise margin     32.3        18.6
Output power   14.8        12.7
Attenuation       58.5      28.9
Figures from speedtester BT
Download speed: 180 Kps
acceptable range speeds is 100 - 250 Kps
DSL Connection rate 286 Kps (DOWN_STREAM) 440Kps (UP_STREAM)
Upstream Test
Upload Speed 346 kps
Upstream Profile 440Kps
Any help would be appreciated
Solved!
Go to Solution.

Hi Welcome to the forums
Your high noise margin will have a major impact on your speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I have slow internet speed and having issue with download of photoshop cc is there an alternate I can go somewhere with high speed to download.

I have slow internet speed and having issue with download of photoshop cc is there an alternate I can go somewhere with high speed to download. without using this creative cloud that downloads first.

We need to know more about your system, please download EtreCheck and run the report and please post it on your next reply. Then we can see how your system is configured, what apps are on it and look for anything obvious. We will look forward to seeing your report.

Very slow broadband and connection keeps dropping

Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.

Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

Bt infinity 2 slow speeds and disconnection

hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no help what so ever today 22/05/2014 have been with bt over 5 years phone line the broadband and all services
it a joke now
2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins of the broadbands and the connections sometimes 3 to 4 times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times
had engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me
No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so
who i speak to if billing are no help at all ??????

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
41
32.3
8.3
6.3
Available
FTTC Range B (Impacted)
35.2
19.3
8.3
5
Available
WBC ADSL 2+
Up to 15
8.5 to 19
Available
WBC ADSL 2+ Annex M
Up to 15
Up to 1.5
8.5 to 19
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broad

Range and connection issues with new WRT400N

I'm having two major problems with my brand new WRT400n. The router is located in the basement and wired to my seven-year-old desktop. Dependent on the router are three laptops located two floors above it.
My first issue is the weaker-than-expected signal strength that my laptop is receiving from the router. The best signals I'm getting for the 2.4ghz and 5ghz configurations are "Good" and "Poor", respectively, which is below the maximum rating of "Excellent". Even when I bring my laptop right beside the router, I'm struggling to achieve an "Excellent" signal strength. The speed and connection are otherwise fine but my neighbor's G router is registering an "Excellent" signal. So for a brand new N router to give weak signals is quite irritating.
The second issue is reliability. I'm consistently losing connection - both wired and wirelessly - every hour. The connection and speed are fine the rest of the time (very quick and stable) but every 60 minutes or so I am forced to reconnect my laptop to get the signal
Any possible solutions to these two common problems? Perhaps some tinkering with the router settings? Any recommendations are welcome and much appreciated.
How does the warranty return policy for Linksys work? If the hardware is to blame how can I send my WRT400N to Linksys? Will Linksys send me a new item?
Much thanks in advance.
Message Edited by NSX-R on 12-31-2009 08:38 PM
Message Edited by NSX-R on 12-31-2009 08:40 PM

I'm in Canada so I have a WRT400N-CA made by Cisco, which may have minute differences with the original model.
Basic Wireless Settings
Configuration View: Manual
5GHz Wireless Settings
Network Mode: Mixed
Channel Width: 40/20MHz
Wide Channel: 159
Standard Channel: 161 - 5.805GHz
SSID Broadcast: Enabled
2.4GHz Wireless Settings
Mixed
40/20 MHz
9
11 - 2.462GHz
Enabled
Also, under the "Advanced Wireless Settings" tab, the 5GHz titles Beacon Interval, DTIM Interval, Fragmentation Threshold, and RTS Threshold have been changed to 75, 1, 2304, 2307, respectively. The 2.4GHz section has been untouched since installation of the router. Basically I searched for settings configurations on this forum and plugged in the values. My connection is slightly more reliable after using these values and installing the firmware; instead the connection dropping once every hour it drops every few hours. I always have to disconnect and re-connect my laptop connection before I can start surfing the web.
Message Edited by NSX-R on 01-02-2010 12:46 PM

Dreamweaver CS3 (9) maxed CPU slow performance and FTP issues.

Dreamweaver CS3 (9) maxed CPU slow performance and FTP
issues.
Never mind...I found it.
Of course I have all the firewall, worm, scanning, phishing
filtering, full time protect, and everything else turned off when I
am working on a remote/testing site however I found the Symantec
antivirus email scan being enabled (doesn't it just interact with
my email program?) was getting in the way of DW9 ftp operations,
causing some lagging that was putting DW9 into an unstable mode
during and immediately after (10 seconds) ftp operations.
The CPU still spikes to 99% during ftp functions but DW9
works even though it's likely taxed to the max but when I turn off
email scan DW9 returned to a functioning state during ftp and
remote file view. Whatever it takes huh?
PS: email scanning only never effected DW8.02
My System Info: properly configured (as in: everything works
or I fix it) Toshiba - XP pro SP2 – Pentium 4 - 2.3GHz
– 1.5 GB ram – Intel extreme graphics card 64 MB ram
– Apache 2.2 server – PHP 5 – MySQL 5 -
phpMyAdmin – Dreamweaver 8.02 – Interakt Kollection
3.7.1 – Dreamwweaver 9 - DeVtoolbox – Flash –
GoLive - Photoshop - ImageReady – Illustrator – Acrobat
– CuteFTP – Putty SSH - blabla...)

Thanks for the response. I managed to Google the 'nobody' account and found the explanation.
As you say, I assumed the 'syslogd' process had to do with system logs. I did check the console and couldn't find anything of particular interest in the logs.
I'll continue to monitor but if anyone has any further suggestions please post.
One thing that might also have an impact... my available drive space is now down to less than 5gb (runs anywhere between 1gb and 5gb free depending on what I'm running). I know this causes problems for Parallels as it keeps moaning at me, but would it cause any problems with OSX?
Thanks again,
Tom

When i tried to reinstall my lion to macbook pro 15'' and connect it to the net it says no installing information for this machine? what's that means??

when i tried to reinstall my lion to macbook pro 15'' and connect it to the net it says no installing information for this machine? what's that means??

The internal drive has failed.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

Very slow speeds and ridiculous email and bill for...

Hi
i have several issues. I have been a very satisfied customer for over 15 years until early summer of this year:
1. My broadband speeds remain painfully slow despite 3 complaints and investigations. In fact my line is still connected to the test line as I was advised to do and I have never had a call back as promised.
2. I have now received an email message to say I have used 90gb at a cost of £50. This is almost all uploads. i upload nothing and this figure is impossible. Until June my usage was quite small and I came nowhere near my limit on option 2. Nothing has changed with my usage since then. I do not download or stream films and do not upload large quantities. I probably would stream films, but the slow speed does not allow it.
3. I spent over an hour on the phone trying to sort this out today, but was not helped by a succession of people who barely understood the situation and had even less understanding of customer service. I have now emailed, but have had a message saying it might be 72 hours before a reply.
Any advice would be really helpful as I am at my wits end
Solved!
Go to Solution.

Ok....since the original post the problem has continued. I have spent literally hours on the phone to people who say all the same things and never come up with a solution.
The test results are below. I do not experience speeds as reported. And if I use another tester it correctly comes out as about 1 4 - 1.9. or even lower. The upload usage is still showing as high....but it is just not possible. I have now reset the hub wireless key, but I have not shared this with anyone in range. Apple TV is now disconnected after it was going to take 20 hours to download a film!
I am at my wits end with this and really do not want the hassle of changing provider but even after 20 years BT broadband I am so very close to that.
Any ideas would be appreciated.
Thanks
Julie
Home Hub 3
iMac
Set up not changed in 5 years. other than new hub about 6 months ago.
Wired connection to main mac, but also wireless to other devices.
The BT tester shows 6.09 mbps
Download speedachieved during the test was - 6.09 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection information
Top of Form
Line state:
Connected
Connection time:
0 day, 17:53:05
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
14.4 dB / 23.0 dB
Line attenuation (Down/Up):
6.5 dB / 5.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0

Flash CS5 has a serious speed and crash issue.

Hi,
Works PC.
Dell dual core 3.5Gb ram PC. 1 yr old
Launch time CS5 1 minute.
Opening a file is 1min 10sec, saving a file ditto, copying from lib takes 50 secs, pasting to another library 1min, replace existing item, go yes and it crashes.
Install CS5 trial on home very powerful purpose built CAD and video workstation, expect it to fly, but get same times, at least it doesnt crash first attempt but still terribly slow at everything.
Second time I try this routine it also crashes upon replace existing item.
Try saving files as CS4, they open into CS4 in seconds, wow what a difference !!!!, CS5 obviously at fault as a program, but text on buttons is a mess. so thats no good. Thats text created in CS5 not displaying when saved as CS4. Is this program in fact any good ?
File size of source file is 26Mb, of destination is 21Mb. Source has about 14 movie clips, select these and make a movieclip of them, copy/paste it to library of destination and it crashes.
Works PC reinstall Flash twice trying to resolve this, assuming its the prog, still its got these speeds and it crashes when accepting movieClip into Library. Remove the busy layer and try again and it accepts it, still damn slow. The home PC survived the busy layer paste first time round, suggesting the Office PC is at fault. But now its also crashing.
Has Flash CS5 a complexity limit ? These are map layers with many vector shapes on one of the layers, quite a few on three others. That layer seems to be the straw that breaks the camels back. Is 26Mb beyond the limit. I even upped the preferences for memory to 3000kb but no better.
I see on the forums complaints of CS5 speed on saving, users reverting to CS4. I wanted CS4 but was forced to have CS5 as it had just come out. New progs are not the best move but Adobe bully you.
The speed and crashes are prohibitive for business work, 3 days trying to do a mornings work.
I thought it was the PC but others are finding CS5 slow and crashing. What have we here as a prog...useless ! Adobe. you need to fix this. I would go back to CS4, I have it on home PC, but CS5 into 4 has text issues, unless the Office PC used a font not on the home one.
Envirographics

I still cant realize how this buggy piece of **** could make to the market! After I switched to Flash CS5 it became true headache working on Flash projects:
- in constantly crashes on saving, working with library, exiting;
- trying to create file with FLVPlayback throws dozens of errors with references to the classes that even do not exist in configuration folder nor in preinstalled SWC files that I HAD to reference manually;
- publishing in CS4 files that are published properly in CS5 throws tons of errors even though both reference existing classes and are for the same FP10 version.
- saving FLA for CS4 creates huge source file and compiling this file in CS4 creates SWF with 10x size (~280kb in CS5 and ~2800kb in CS4).
Even though Flash CS5 has some nice improvements in interface and ActionScrip editor which I do like, in general it is a complete DISASTER and huge TIME WASTER!

Broadband Speed and Connection Problem

Since the 03/03/11 I have has problems with the speed and stability of my broadband connection.
The IP profile of my connection has now become significantly smaller than my downstream, suggesting that my line had become unstable.
I have checked the internal wiring, the micro-filters and the router, and changing any combination of these does not re-stabilise the line nor offers any speed improvements.
The downstream listed below has gone down over the last couple of days, once again suggesting a line fault somewhere.
I have contacted BT support about this issue via email.
If anyone else has any ideas of what I could try to help sort this out, I would be very thankful
Hopefully I have provided enough information below to allow any sort of diagnosis to be made, but I'm placing my bets on a line fault caused by the bad weather lately.
Speed test (via speedtest.net) gives the following values: (Download: 14.2 kB/s) (Upload: 35.8 kB/s) (Ping: 492ms)
Problem persists on WiFi and ethernet.
Connection Information
Line state
Connected
Connection time
0 days, 02:44:00 (**due to dropping the connection)
Downstream
1,024 Kbps
Upstream
352 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.2 dB / 8.0 dB
Line attenuation (Down/Up)
53.0 dB / 29.0 dB
Output power (Down/Up)
1.8 dBm / 0.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
7863 / 929
CRC Errors (Down/Up)
27806 / 1001
HEC Errors (Down/Up)
120687 / 1324 (**extremely high)
Error Seconds (Local/Remote)
4628 / 1088

Hi
results from the BTlineTest
Download speedachieved during the test was - 109 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3584 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
No idea why it says "135 kbps" as im obviously getting nothing near that.
One example is "counter-strike" online multiplayer game, when i load it, my Latency is at a normal 40-50.. then it shoots up to 5-600, making it unplayable.
Maybe its the exchange i dunno, might just sort it-self out in the next couple days, but its been 3 days now so im a bit concerned.

High Speed DSL connectivity issues.

Hi. I have connectivity issues with the High Speed DSL internet connection. I have had internet service with you guys for almost a year now, and since day one, I have had connectivity issues. In the past, the connection would drop once every few days, and about once every two weeks I would need to restart the modem in order to get my connection back.
I have restarted my router countless times, and even done a factory reset on the router a number of times as well.
The past two days, my internet connection has been worse than ever, with the connection being dropped about once every five minutes. And, while the connection was up, my browsing, video, and email loading times were very slow.
The internet light on the modem is constantly flashing, even when I am connected.
The gateway status info page refreshes 4-5 times a minute.
I dont know if any of the following info will help. I would like to continue with Verizon as my ISP, but if the connection issues continue, I will have to change services.
I have the Actiontec GT708WNV modem.
The gateway status info is:
Gateway ParameterStatus
Firmware Version:
GT784WN-VZ-1.1.6
Model Number:
GT784WNV
Serial Number:
{edited for privacy}
WAN MAC Address:
Downstream Rate:
13759Kbps
Upstream Rate:
1027Kbps
PPP User Name:
N/A
ISP Protocol
1483 via DHCP
Encapsulation:
LLC
Gateway IP Address:
DNS Address #1:
DNS Address #2:

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
Step two: Can you provide the Transceiver Statistics from your modem?
As to where that is, it seems to be at
STATUS > WAN STATUS.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Super Slow speeds and extremely high latency

This is my last attempt with Verizon high speed DSL (the only service they offer here). I have been dealing with them for months about my slow connection speeds and high latency. Finally, after a new modem, supposed line monitoring and a two tech visits the last tech found noise in the line and fixed some of my issue. Now my speed and pings are good EXCEPT during peak hours (M-F 12 pm -1 pm, 3 pm - 7 pm and Friday and Saturday 7-11 pm). During these times m Internet becomes completely unusable with download speeds of 0.25 MBps and pings over 400 ms and today I had a pint of 1713 ms!!! Clearly there is an issue here.

Hi schichler,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Connection doctor and connection issues

I have nothing blocking my internet connection, however mail is a nightmare for me. I continually receive connection issues via the connection doctor for imaps, pops, and icloud.
Are my settings wrong? I have checked with each of the settings and they are set per instructions provided. Some are google, some yahoo, icloud, etc.
This is really annoying and I could really use some help.
Here is a typical message: Could not connect to this Google IMAP server. Check your network connection and that you entered the correct information in the Account preferences. Also verify that the server supports SSL. If it does not, deselect the 'Use SSL" checkbox in the Advanced tab of Account Preference"
I have done all of this and am still having troubles.
I am also receiving SMTP connection issues - "Trying to log into this SMTP account failed. Verufy that the username and password are correct."
I have checked and all are correct. Even more confusing, these issues are not present all the time - however I have not changed anything between when times are good and bad.
Sigh - I hope someone has an idea to help me out.
Thanks in advance for your time and thoughts.
Patti
I am running osx 10.8 mail 6.2 and use xfinity for my internet (as I mentioned, I disabled their firewall trying to fix this)

Hi there Japps1,
You may find the troubleshooting steps in the article below helpful.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
-Griff W.

My ipod touch 4th gen can only detect and connect to my home wifi. how can i fix this so i can use other wifi connections?

i have tried restoring settings etc.

Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Slow speedes and connection issues within home net...

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