Smart call-home setup in ASA with contexts

Question

Hello,
I have a problem configuring Smart call home service in an ASA 5500 having contexts.
The DNS config is available on contexts, however the service is enabled to system. 
At the moment, following all the cisco's documentations, seems it doesn't work. 
Any suggestion?
Thanks.
Notis

Answer 1

Let separate what the Cisco back-end can process and what the end device can do.  What your document above indicates is,  "What call home messages can the Cisco backend evaluate, and what processed call  home messages will raise a TAC case automatically?" The Call Home process on the end device sends in Call Home messages to the Cisco backend (aka Smart Call Home) from many sources or triggers. When it says "Alarm type" in the document, it means the source or trigger for the Call Home message.
But the ASA supports adding syslog matching patterns to the alert group syslog. But it still triggers the same call home message containing "show log" and "show inventory". You can also rate limit the call home messages triggered via syslog with the rate-limit command.
subscribe-to-alert-group syslog [severity  {catastrophic | disaster | fatal | critical | major  | minor | warning | notification | normal |  debugging} [pattern string]]
Remember that a profile specifies the transport method and alert group selection. And that multiple profiles can be configured on the device at the same time.
When you want human readable call home messages, you use the long text message format in the profile. On the other hand, the Cisco backend requires Call Home messages in a certain format (XML), hence the  CiscoTAC-1 restrictive profile.Typically people will copy the CiscoTAC-1 profile into a new unrestrictive profile and then add an additional email address besides [email protected] so they, too, can see the "unprocessed" call home messages.
Of course, after the Cisco backend processes one of these Call Home messages, depending on the Call Home message, it sends a notification email to the admin for the device telling them it processed a message.