Smart quotes in Word file convert to boxes in InDesign CC

I recently upgraded to InDesign CC. Before that, I was using InDesign 2.0 (very old). I place my Word files (which are saved in Word 2003 version) in text boxes in InDesign. When my text file is placed in InDesign CC, my apostrophes, hyphens and quotation marks turn into rectangular boxes. The same thing happens in InDesign CS4. But when I do the same procedure in InDesign 2.0, I have no problems or surprises.
Is there a setting I need to look at in InDesign CC? If so, where do I go?

The same style sheet is being transferred from the Word file. And I didn't get any error or notification of any font issues when the text is flowed into the InDesign pages. I checked the font style and it said Arial all over the place. I assume everything is still in Arial, including the boxes where the apostrophes and hyphens should be. Like I mentioned earlier, I have no problem with InDesign 2.0.
I'm perform a "Find/Replace" to correct the problem, but it's a pain. Because this is for a newspaper, it's hard to catch all of the boxes in such small prints.

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