SMTP Suspicious Remote Server Error

This could happen if the receiving end is using grey listing. Check https://en.wikipedia.org/wiki/Greylisting for details. Grey listing usually affects just first message. Once the IP is white listed, the messages get delivered right away. 
Check with the recipient to see if this feature is enabled on their end.

Hello,
We have started seeing random email being delayed by two hours and the headers show the following error:
DEFER  Reason: 451 4.4.0 SMTPSEND.SuspiciousRemoteServerError; remote server disconnected abruptly; retry will be delayed.
We are using Exchange/Outlook online protection and the issue is occuring between that service and our SPAM filter.
There is a router and a firewall in the path but neither is doing anything but passing the SMTP traffic.  (No shaping in use).
The SPAM software uses Microsoft SMTP services (IIS 6) running on Windows 2003.
Has anyone seen this type of behavior before?  Any clues as to what might be causing it?
Thanks!
This topic first appeared in the Spiceworks Community

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    4 ETW000  [dev trc     ,00000]  Client NLS setting (OCINlsGetInfo): 'AMERICAN_AMERICA.UTF8'
    4 ETW000                                                                              57  0.069798
    4 ETW000  [dev trc     ,00000]  Logon as OPS$-user to get SAPSR3's password           55  0.069853
    4 ETW000  [dev trc     ,00000]  Connecting as /@PC1 on connection 0 (nls_hdl 0) ... (dbsl 700
    151208)
    4 ETW000                                                                              34  0.069887
    4 ETW000  [dev trc     ,00000]  Nls CharacterSet                 NationalCharSet              C     
    EnvHp      ErrHp ErrHpBatch
    4 ETW000                                                                              52  0.069939
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    4 ETW000  [dev trc     ,00000]  Allocating service context handle for con_hdl=0       40  0.070037
    4 ETW000  [dev trc     ,00000]  Allocating server context handle                      27  0.070064
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    4 ETW000                                                                              63  0.070127
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    4 ETW000                                                                           60612  0.130739
    4 ETW000  [dev trc     ,00000]  Allocating user session handle                        97  0.130836
    4 ETW000  [dev trc     ,00000]  Starting user session: OCISessionBegin(con_hdl=0,
    usr='/',svchp=0x600000000106aa68, srvhp=0x600000000106de78, usrhp=0x60000000010fc940)
    4 ETW000                                                                              64  0.130900
    4 ETW000  [dev trc     ,00000]  Assigning user session 0x60000000010fc940 to service context
    0x600000000106aa68
    4 ETW000                                                                            9302  0.140202
    4 ETW000  [dev trc     ,00000]  -->oci_prepare_stmt(con_hdl=0, len=53, stmth_p=0x6000000001077608)
    4 ETW000                                                                             198  0.140400
    4 ETW000  [dev trc     ,00000]         BEGIN DBMS_APPLICATION_INFO.SET_MODULE(:A0,:A1); END;        
    4 ETW000                                                                              38  0.140438
    4 ETW000  [dev trc     ,00000]  CbApplInfoGet() failed! Ignore, but uninstall callback to avoid more
    erroneous calls
    4 ETW000                                                                             291  0.140729
    4 ETW000  [dev trc     ,00000]  -->oci_prepare_stmt(con_hdl=0, len=54, stmth_p=0x6000000001078660)
    4 ETW000                                                                              33  0.140762
    4 ETW000  [dev trc     ,00000]         BEGIN DBMS_APPLICATION_INFO.SET_CLIENT_INFO(:A0); END;       
    4 ETW000                                                                              35  0.140797
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    4 ETW000  [dev trc     ,00000]  -->oci_prepare_stmt(con_hdl=0, len=0, stmth_p=0x6000000001078660)
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    4 ETW000  [dev trc     ,00000]         ALTER SESSION SET NLS_SORT = BINARY                                                                               
    4 ETW000                                                                              36  0.142520
    4 ETW000  [dev trc     ,00000]  -->oci_prepare_stmt(con_hdl=0, len=0, stmth_p=0x6000000001078660)
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    4 ETW000  [dev trc     ,00000]         SELECT USERID, PASSWD FROM SAPUSER WHERE USERID IN (:A0, :A1)
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    4 ETW000  [dev trc     ,00000]  Got SAPSR3's password from OPS$-user                 728  0.143611
    4 ETW000  [dev trc     ,00000]  Disconnecting from connection 0 ...                   38  0.143649
    4 ETW000  [dev trc     ,00000]  Rolling back transaction ...                          31  0.143680
    4 ETW000  [dev trc     ,00000]  Closing user session
    (con_hdl=0,svchp=0x600000000106aa68,usrhp=0x60000000010fc940)
    4 ETW000                                                                             210  0.143890
    4 ETW000  [dev trc     ,00000]  Now I'm disconnected from ORACLE                     721  0.144611
    4 ETW000  [dev trc     ,00000]  Connecting as SAPSR3/<pwd>@PC1 on connection 0 (nls_hdl 0) ... (dbsl
    700 151208)
    4 ETW000                                                                              40  0.144651
    4 ETW000  [dev trc     ,00000]  Nls CharacterSet                 NationalCharSet              C     
    EnvHp      ErrHp ErrHpBatch
    4 ETW000                                                                              37  0.144688
    4 ETW000  [dev trc     ,00000]    0 UTF8                                                      0
    0x6000000001052910 0x600000000105a3c0 0x600000000106ab38
    4 ETW000                                                                              37  0.144725
    4 ETW000  [dev trc     ,00000]  Assigning username to user session: con_hdl=0,
    usrhp=0x60000000010fc940
    4 ETW000                                                                              35  0.144760
    4 ETW000  [dev trc     ,00000]  Assigning password to user session: con_hdl=0,
    usrhp=0x60000000010fc940
    4 ETW000                                                                              40  0.144800
    4 ETW000  [dev trc     ,00000]  Starting user session: OCISessionBegin(con_hdl=0, usr=SAPSR3/<pwd>,
    svchp=0x600000000106aa68, srvhp=0x600000000106de78, usrhp=0x60000000010fc940)
    4 ETW000                                                                             337  0.145137
    4 ETW000  [dev trc     ,00000]  Assigning user session 0x60000000010fc940 to service context
    0x600000000106aa68
    4 ETW000                                                                            4085  0.149222
    4 ETW000  [dev trc     ,00000]  -->oci_prepare_stmt(con_hdl=0, len=54, stmth_p=0x6000000001077608)
    4 ETW000                                                                              63  0.149285
    4 ETW000  [dev trc     ,00000]         BEGIN DBMS_APPLICATION_INFO.SET_CLIENT_INFO(:A0); END;       
    4 ETW000                                                                              37  0.149322
    4 ETW000  [dev trc     ,00000]  -->oci_prepare_stmt(con_hdl=0, len=0, stmth_p=0x6000000001077608)
    4 ETW000                                                                             585  0.149907
    4 ETW000  [dev trc     ,00000]         SELECT SID FROM V$MYSTAT WHERE ROWNUM<2                                                                               
    4 ETW000                                                                              36  0.149943
    4 ETW000  [dev trc     ,00000]  Connected to session 297.                            350  0.150293
    4 ETW000  [dev trc     ,00000]  Now 'SAPSR3/<pwd>@PC1' is connected: con_hdl=0, nls_hdl=0,
    session_id=297.
    4 ETW000                                                                              38  0.150331
    4 ETW000  [dev trc     ,00000]  -->oci_prepare_stmt(con_hdl=0, len=0, stmth_p=0x6000000001077608)
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    4 ETW000  [dev trc     ,00000]         ALTER SESSION SET NLS_SORT = BINARY                                                                               
    4 ETW000                                                                              34  0.150403
    4 ETW000  [dev trc     ,00000]  -->oci_prepare_stmt(con_hdl=0, len=0, stmth_p=0x6000000001077608)
    4 ETW000                                                                             294  0.150697
    4 ETW000  [dev trc     ,00000]         SELECT VALUE FROM V$NLS_PARAMETERS WHERE PARAMETER IN
    ('NLS_LANGUAGE', 'NLS_TERRITORY', 'NLS_CHARACTERSET') ORDER BY PARAM
    4 ETW000                                                                              66  0.150763
    4 ETW000  [dev trc     ,00000]         ETER                                                                               
    4 ETW000                                                                              34  0.150797
    4 ETW000  [dev trc     ,00000]  Database NLS settings: AMERICAN_AMERICA.UTF8         329  0.151126
    4 ETW000  [dev trc     ,00000]  -->oci_prepare_stmt(con_hdl=0, len=0, stmth_p=0x6000000001077608)
    4 ETW000                                                                             856  0.151982
    4 ETW000  [dev trc     ,00000]         SELECT UPPER(INSTANCE_NAME),HOST_NAME,VERSION,TO_CHAR
    (STARTUP_TIME,'MON DD, YYYY, HH24:MI:SS') FROM V$INSTANCE           
    4 ETW000                                                                              36  0.152018
    4 ETW000  [dev trc     ,00000]  DB instance PC1 is running on scmdb001 with ORACLE version
    10.2.0.4.0 since NOV 07, 2010, 03:23:10
    4 ETW000                                                                             349  0.152367
    4 ETW000  [dev trc     ,00000]  -->oci_prepare_stmt(con_hdl=0, len=0, stmth_p=0x6000000001077608)
    4 ETW000                                                                              38  0.152405
    4 ETW000  [dev trc     ,00000]         SELECT SUBSTR(NAME,1,3), TO_CHAR(CREATED,'YYYYMMDDHHMMSS')
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