SMTPAuthenticationException:504 5.7.4 Unrecognized authentication type

Hi Folks,
we have a 3rd party system that wants to send automated emails externally, I have setup a new receive connector on our cashub servers just to allow this server to be able to use our exchange as a relay, I've checked all the forums about how to do it and
followed all the recommended instructions.
we've been testing the 3rd party system to see in the emails get sent correctly and they are not, when I check the logs I get the below , can anyone suggest anything I haven't already tried?
thanks in advance.
Owen.
error message 1:
Exception information:
--------------------------------------------------1
Quiksoft.EasyMail.SMTP.SMTPAuthenticationException:504 5.7.4 Unrecognized authentication type
   at Quiksoft.EasyMail.SMTP.SMTP.?(String A_0, EmailMessage A_1, ? A_2, SMTPQueueType A_3, Boolean A_4)
   at Quiksoft.EasyMail.SMTP.SMTP.Send(EmailMessage MessageObj)
   at Odyssey.Workflow.WorkflowEmailActionNode.SendEmail(String to, String cc, String from, String bcc, String subject, String body, MailFormat bodyFormat, String[] attachments, Boolean deleteAttachmentsAfterSend, String smtpServerName, Boolean isAuth,
Int32 smtpPort, String smtpLogin, String smtpPassword)
   at Odyssey.Workflow.WorkflowEmailActionNode.SendEmail(String to, String cc, String from, String bcc, String subject, String body, MailFormat bodyFormat, String attachment, Boolean deleteAttachmentsAfterSend, String smtpServer, Boolean isAuth, Int32
smtpPort, String smtpLogin, String smtpPassword)
   at Odyssey.Workflow.Generated.LOCKEDResourceNotificationEmailCallAssigned_v43.EmailExternal_Logic()
error message 2:
Workflow Worker Action failed
Exception information:
--------------------------------------------------1
System.InvalidOperationException:The worker experienced an error in 'Run'.
   at Odyssey.Workflow.Actions.WorkflowWorkerAction.RunWorker(WorkflowDom dom, WorkflowWorker worker, AuditWriter& writer)
   at Odyssey.Workflow.Actions.WorkflowWorkerAction.Run(IActionExecutionContext context)
--------------------------------------------------2
Quiksoft.EasyMail.SMTP.SMTPAuthenticationException:504 5.7.4 Unrecognized authentication type
   at Quiksoft.EasyMail.SMTP.SMTP.ᜀ(String A_0, EmailMessage A_1, ᜄ A_2, SMTPQueueType A_3, Boolean A_4)
   at Quiksoft.EasyMail.SMTP.SMTP.Send(EmailMessage MessageObj)
   at Odyssey.Workflow.WorkflowEmailActionNode.SendEmail(String to, String cc, String from, String bcc, String subject, String body, MailFormat bodyFormat, String[] attachments, Boolean deleteAttachmentsAfterSend, String smtpServerName, Boolean
isAuth, Int32 smtpPort, String smtpLogin, String smtpPassword)
   at Odyssey.Workflow.WorkflowEmailActionNode.SendEmail(String to, String cc, String from, String bcc, String subject, String body, MailFormat bodyFormat, String attachment, Boolean deleteAttachmentsAfterSend, String smtpServer, Boolean isAuth,
Int32 smtpPort, String smtpLogin, String smtpPassword)
   at Odyssey.Workflow.Generated.LOCKEDResourceNotificationEmailCallAssigned_v44.EmailExternal_Logic()
   at Odyssey.Workflow.Generated.LOCKEDResourceNotificationEmailCallAssigned_v44.IsExternalResource_Navigate()
   at Odyssey.Workflow.Generated.LOCKEDResourceNotificationEmailCallAssigned_v44.HasAssignmentType_Navigate()
   at Odyssey.Workflow.Generated.LOCKEDResourceNotificationEmailCallAssigned_v44.IsitavalidEmailAddress_Navigate()
   at Odyssey.Workflow.Generated.LOCKEDResourceNotificationEmailCallAssigned_v44.IsBREAKDOWNTask_Navigate()
   at Odyssey.Workflow.Generated.LOCKEDResourceNotificationEmailCallAssigned_v44.Run()
   at Odyssey.Workflow.Actions.WorkflowWorkerAction.RunWorker(WorkflowDom dom, WorkflowWorker worker, AuditWriter& writer)
error message 3:
Entity Audit Error Message
Entity Type: Odyssey.Workflow.WorkflowDom
Entity id: 34
Email External: Unexpected exception
Exception information:
--------------------------------------------------1
Quiksoft.EasyMail.SMTP.SMTPAuthenticationException:504 5.7.4 Unrecognized authentication type
   at Quiksoft.EasyMail.SMTP.SMTP.ᜀ(String A_0, EmailMessage A_1, ᜄ A_2, SMTPQueueType A_3, Boolean A_4)
   at Quiksoft.EasyMail.SMTP.SMTP.Send(EmailMessage MessageObj)
   at Odyssey.Workflow.WorkflowEmailActionNode.SendEmail(String to, String cc, String from, String bcc, String subject, String body, MailFormat bodyFormat, String[] attachments, Boolean deleteAttachmentsAfterSend, String smtpServerName, Boolean
isAuth, Int32 smtpPort, String smtpLogin, String smtpPassword)
   at Odyssey.Workflow.WorkflowEmailActionNode.SendEmail(String to, String cc, String from, String bcc, String subject, String body, MailFormat bodyFormat, String attachment, Boolean deleteAttachmentsAfterSend, String smtpServer, Boolean isAuth,
Int32 smtpPort, String smtpLogin, String smtpPassword)
   at Odyssey.Workflow.Generated.LOCKEDResourceNotificationEmailCallAssigned_v44.EmailExternal_Logic()
hope these errors help!

Hi,
Based on my knowledge, Exchange 2010 does not allow inbound unauthenticated mail by default.
I suggest configuring the default receive connector to allow "anonymous".
Found a similar thread for your reference:
Error in establishing SMTP connection, Error: 504 5.7.4 Unrecognized authentication type
http://social.technet.microsoft.com/Forums/en-US/93ad411a-0da2-4494-a45e-8cbb793aeca9/error-in-establishing-smtp-connection-error-504-574-unrecognized-authentication-type?forum=exchange2010
Hope it is helpful
Thanks
Mavis
Mavis Huang
TechNet Community Support

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