Snow Leopard & Compatibility with ATO (Australian Tax Office) CSI applicati

Question

Since installing Snow Leopard on my Mac PRO I have not been able to access CSI and the Business Portal. Have updated to latest version from ATO website but the Business Portal does not recognise the CSI program as present on the computer. Any experience?

Answer 1

Snow Leopard 10.6 & Compatibility with ATO (Australian Tax Office)
ECI V 5.2.0 and CSI V 3.1.19 Using Java 1.6.0_17 required for ATO dealing have 3 issues, the summary below supply the solutions working as at 14 jan 2010.
Newer release version will fix the issues but in the meantime if you need to set up a new computer with OS 10.6.2 . I have summarised the issues and the solutions which I have sourced from online apple discussion and directly from many phone call to ATO support.
Please note: You will need either a new Digital certificate from the ATO with a new password unless or you can export your current Digital certificate from your old computer and you know your current ATO password.
To export existing valid Digital Certificate, Launch CSI certificate manager from within ECI on your old computer select the certificate in the list click the Export button and save it to our desktop, use the default format CSI Store Files (.csistore)
Then copy the file to the Desktop of the new computer running 10.6.x
Next you need to Download ECI and CSI from ATO
http://eci.ato.gov.au/release/eciclient.dmg
http://csi.business.gov.au/Pages/default.aspx
Install first ECI, then CSI
- Using 10.6.2 on a new computer with a Fresh Install (all new) but importing current sDig Certificate. I have encountered 3 issues as 14 Jan 2010 which are:
1) ECI and CSI cannot launch see Solution (A) posted posted by Bruce Linn on Apple discussion, many thanks to him.
2) After resolving issue 1, CSI open and import the Digital certificate but it is not visible, therefore it is not imported, because in fact the csi folder is Write Protected and need to be trashed. See Solution (B) supplied over the phone by ATO support level 2
3 After fixing 1 and 2 , when I import a BAS document from the ATO, when I go to the in Tray and sect the document and click open I get an error message :
Error - BT E103 The XML for the form being opened is invalid. Further details: Content is not allowed in prolog...
See Solution (C) emailed by ATO support level 1
Why the ATO is not posting the solution online saving us to pain of the manyy calls and wait for known issue, this is poor communication and a waste of productivity for all tax payers .
+ A) Solution
1. Uninstall your current CSI installation by going to MacHD > Applications > CSI and choosing Uninstall CSI.
NOTE:- If you are prompted to download and install Rosetta, please do so as it is an application that allows "legacy" applications to work under the 64-bit environment of the Snow Leopard Operating System. It is on your Original 10.6 Install DVD
Supply your computer Administrator password to authenticate action and follow instructions on screen.
2. Once CSI is removed, please use your browser to navigate to the following website: http://csi.business.gov.au
3. Download and save the Macintosh installation of CSI to your Desktop.
4. Locate the CSIINSTALL.DMG file on your Desktop and double-click on it.
5. Run the CSI installer package, which will install many of the CSI components to your system.
6. Once complete, locate the CSI package file (inside the CSIINSTALL.DMG) again and click on it while holding the CTRL button on the Keyboard. This will bring up an options menu - Choose "Show Package Contents".
7. Double click on Resources, then double click on Jar Files (not Jar Files 13).
8. Copy the CSI.JAR file to your Desktop, then close the current folder view.
9. Navigate to MacHD > System > Library > Frameworks > JavaVM.Framework > Home > Lib > Ext
10. Drag and drop the CSI.JAR file from your desktop into the EXT folder.
11. Close all applications and attempt to use the ATO Online Service of your choice.
+ B) Solution which involves Activating Root User deleting invisible csui folder and disbling root user then re-importing certificate
1. Navigate to MacHD > System > Library > CoreServices >Directory Utility.app
Clic the Padlock in Left Bottom Corner to open it and enter your password
2. From Directory Utility.app Menu Bar Select >Edit >Enable Root User>enter a password and confirm
Minimise the window or push it aside you will need to get back to it soon to Desactivate the Root User.
3. Clicl once on your desktop to activate the Finder > from the menu bar select>Go>Go to Folder
Enter ~/.csi Please note the ~ is the key below Escape on your Keyboard
Clicl Go button
You need then to change the View selection to View as Columns (Command 3) or go to View and select as Columns or click the columns icon in the View selection button (3rd button from left)
Then Drag the .csi folder to the Trash and enter you password
Empty the trash
4. Go back to the Directory Utility.app
Clic the Padlock in Left Bottom Corner to open it and enter your password
From the Menu Bar Select >Edit >Disable Root User
Click on padlock to close it
Quit Directory Utility application
5. Go to Application>open the CSI folder>Launch CSI Management Utility.app>Click Import> navigate to your desktop where you should have stored the digital certificate you need to import, locate the certificate and import it> Clic Exit
Close all window and next Down load the Crimson.jar file it will be required for the next step.
Download: http://dl.dropbox.com/u/834924/crimson.jar.sitx
+ C) Solution ECI on Mac OSX 10.6 (Snow Leopard).: Error - BT E103 The XML for the form being opened is invalid.
Please follow these steps to resolve your issues:
1. Unstuff the Crimson.jar file to your Desktop
2. Navigate to MacHD > Library > Java > Extensions
3. Drag and drop the Crimson.jar file from your desktop into the
'Extensions' folder
4. Open ECI, navigate to 'Business', 'Activity Statements', 'In-Tray'
5. Delete collected documents from 'In-Tray'
6. Click on 'Get New Documents' and collect documents again (you may
need to change drop down menu on the top of the screen from 'Ready to
Collect' to 'Collected').
7. Try to open documents
I recommend restarting and Running a repair Permissions from Disk utility.