So angry and had enough!!!

So let me start this story, I'm 1 bill behind with my BT bills for phone/bt infinity. I have always been granted an extension until the next bill. So in May i paid the February bill and asked for an extension of the May bill until August. The person I spoke to at BT said yes that's no problem and it would be updated on my account. So in the middle of June I get another phone call from BT saying why haven't I paid my May bill and i clearly told them I had asked for an extension in May? So the person on the phone says alright I'll add the extension which should of previously been done ok? Now tonight about 10 minutes ago I recieve a phone call from BT for a THIRD time saying why haven't I paid my May bill. And i clearly tell them again that I've asked for an extension to be applied TWICE already and his response was if I dont pay by Monday the 23rd all my services will be cut off. I have never been so angry and upset at this, I asked for an extension on my bill twice which was confirmed to have been done???? And now apparently it never was, surely I'm not in the wrong here and something needs to be done. Also the caller that has called me tonight was so rude......

Hi Beddz
Sorry the caller was rude to you this evening.
Send us an email using the contact the mods link in my profile I can get this chased up for you.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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