HAD ENOUGH - NOT GETTING WHAT I WAS CONTRACTED FOR...

I have unlimited broadband and calls.
I have previously had free text messaging and therefore not been charged.
Indeed it shows on previous bills as being free. I send about 40 texts a month.
I noticed that I was being charged in October bill lfor text mesaaging and called BT - I have called BT numerously previously in the last 4 weeks and was told that it was an error and I would be refunded. This took about 3 hours on the phone and about as long online chatting. I thought that was it.
I went online today to check my bill and found that I was still being charged and no refund.
I have spent 2 hours+ on the phone, being told that :
I needed to talk with repairs and was passed to them only to be told that it wasnt their deparment and was passed back to billing. Billing passed me onto someone else and so it went on only to be passed back to billing.
Billing then tell me that even though I should get free texts I will have to pay 10p for each text!!!
I told them that when I took out my contract it included 200 free texts. I was then told that my contract had changed and it no longer included free texts.
I have anytime calls and unlimited broadband and at the time I took it out it included 200 free texts a month.
I have got no were in 4 weeks each time I try I get passed from one person to another each telling me different things.
Can someone please tell me how to sort this out? I have had enough.
Do I get 200 free text message as per my contract or dont I?
If my contract has been changed why wasnt I told?
Who do I talk with that can help me sort thsi out?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum.
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Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Slow speed issue not getting what i was promised

Hi
After having no luck no the phone and feeling like i was fobbed off i was wondering if anyone can help here.
I had BT infinity 2 installed 2 weeks ago and have never received over 40MEG when i was promised between 59.9 and 79.9.
I rung up on Saturday and i was told a engineer would look at the line and call me back. After recieving no call back i rung today and was told that 40 was the expected speed of the line.... even tho when i purchased BT infinity 2 i was told and have in writing on my receipt that i would get speeds of 59-79.
I now look on the BT site and notice that if i put in my postcode on the website it now says i should get between 35-45.
When the engineers installed it they did seem like they where here for a while and maybe relalised they couldn't give the speeds that they originally promised me.
Im really not happy as i was still promised the higher speeds of 59-79, its more the upload that i wanted as i was promised 19-20 and am getting 7 currently.I have been told to ring back in 48 hours again if speed doesn't increase which i know it wont as it hasn't in the past 2 weeks.
Feeling a bit like i shouldn't have joined BT as i am not getting what i am paying for. Can any of the mods help with this issue?

HI
Thanks for thr reply. Find attached:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
50.7
35.2
12.4
7.8
Available
FTTC Range B (Impacted)
43.6
23.9
12.4
6.1
Available
WBC ADSL 2+
Up to 8
6.5 to 14
Available
WBC ADSL 2+ Annex M
Up to 8
Up to 1
6.5 to 14
Available
ADSL Max
Up to 6
5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
I currently get a test error when i try the further diagnostics on the second link, ill try again shortly and post back results.

Not getting what I'm paying for

I am so throughly disgusted with fios TV that I cant wait to switch back to comcast. Just a couple months to go! I wish I had never changed. For almost 2 years i never got what i paid for, i was lied to, and have experienced nothing but incompetance. Hard to believe....but true.

In order to help others see what you're talking about. Could you please elaborate a little bit? What exactly were the problems, and what weren't you getting?
I would think it would be the other way around when dealing with Comcast. I live not far from you and I can tell you that I get A LOT more from Fios (for a LOT LESS) than what I'd be getting from Comcast.
...and, "No, Verizon" that's not allowing you to raise my rates.

Lines in applets again....    not quite what i was looking for.

ok. when i say i want it to free draw i mean not just printing lines to the screen, know how to do that. i want to use the mouse to be able to draw a line by pressing and releasing it within the applet window. ie.the pencil tool in microsoft paint.
any ideas? heres the code i've got so far. kinda stuck now though.
// import stuff
import java.applet.Applet;
import java.awt.*;
import java.awt.event.*;
//main class creation
public class PaintProg extends Applet implements MouseListener, MouseMotionListener,ActionListener {
Button scribble = new Button ( "Scribble" );
Button clear = new Button( "Clear Image" );
Choice shape_choice;
private int xLeft=10, yTop= 50, size=100;
private int x=0, y=0;
private int oldX = 0;
private int oldY = 0;
// button and menu creation
public void init()
setBackground(Color.white);
add( scribble );
add(clear);
shape_choice = new Choice();
shape_choice.addItem("Shape");
shape_choice.addItem("Square");
shape_choice.addItem("Circle");
shape_choice.addItem("Line");
add(shape_choice);
scribble.addActionListener(this);
clear.addActionListener(this);
public void paint (Graphics g) {
public void mouseClicked (MouseEvent event){
x=event.getX();
y=event.getY();
if (x>=xLeft && x<=xLeft+size && y>=yTop &&
y<=yTop+size){
repaint();
public void mouseDragged(MouseEvent event) {
int x,y;
Graphics g = getGraphics();
x = event.getX();
y = event.getY();
g.drawLine(oldX, oldY, x, y);
oldX = x;
oldY = y;
public void actionPerformed(ActionEvent evt) {
if (evt.getSource() == scribble)
{ //code to carry out actions for scribble
System.out.println("scribble");}
else if (evt.getSource() == clear)
{ //code to carry out actions for clear
System.out.println("wibble");}
else if (evt.getSource() == "Square")
{ //code to carry out actions for square
System.out.println("dribble");}
else if (evt.getSource() == "Circle")
{ //code to carry out actions for circle
else if (evt.getSource() == "Line")
{ //code to carry out actions for line
System.out.println("pibble");}
public void mouseReleased (MouseEvent event) {}
public void mousePressed (MouseEvent event) {}
public void mouseEntered (MouseEvent event) {}
public void mouseExited (MouseEvent event) {}
public void mouseMoved (MouseEvent event) {}

It's not anapplet but it will help:
import java.awt.*;
import javax.swing.*;
import java.awt.event.*;
import java.util.*;
public class PaintProg extends JFrame
     mySky sky = new mySky();
public PaintProg()
     setBounds(3,10,660,370);
     addWindowListener(new WindowAdapter()
     {     public void windowClosing(WindowEvent ev)
          {     dispose();
               System.exit(0);
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     setVisible(true);
public class mySky extends JPanel implements MouseMotionListener
     Vector points = new Vector();
     boolean stam = true;
public mySky()
     setCursor(new Cursor(Cursor.CROSSHAIR_CURSOR));
     addMouseMotionListener(this);
     setBackground(Color.black);
public void paintComponent(Graphics g)
     super.paintComponent(g);
     g.setColor(Color.white);
     Graphics2D g2 = (Graphics2D)g;
//     g2.setRenderingHint(RenderingHints.KEY_ANTIALIASING,RenderingHints.VALUE_ANTIALIAS_ON);
     if (points.size() > 0)
          Point p0 = new Point();
          for (int i=0; i < points.size(); i++)
               Point p1 = (Point)points.get(i);
               if (p1.x == -1)
                    p0.setLocation((Point)points.get(i+1));
               else
                    g2.drawLine(p0.x,p0.y,p1.x,p1.y);
                    p0.setLocation(p1);
public void mouseDragged(MouseEvent m)
     if (stam) points.add(new Point(-1,-1));
     stam = false;
     points.add(m.getPoint());
     repaint();
public void mouseMoved(MouseEvent m)
     stam = true;
public static void main (String[] args)
     new PaintProg();
}      Noah

All I ask is that I get what I'm PAYING for, please........

First of all, let me start by saying I'll be very surprised if this actually gets posted. Took about 10 mins just to get to this point. Funny how of all sites, Verizon's load the slowest. You'd think they'd take extra measures to make this a better experience than getting asked over & over to log in after you already did, then it takes minutes (instead of seconds) just to load a page that needs another page that needs another page...
Here is my deal with Verizon. I've been a many-years customer of both home phone & DSL. Up until the last couple months I've had some issues, nothing that couldn't be resolved, but for the last couple months my internet is so slow it's like being back on dialup, ugh.. About 10 days ago I finally got fed up enough to give them a call.
Something I need to say first, about out-sourcing. I'm not a fan of it but I understand to an extent why it's being done. All I ask for though is that when I do talk to someone I can at least understand what they are saying to me. That's really important to me, I'm sure it's important to you as well. When I say "you people" I mean Verizon people, I'm not referring to anyone's race, color, etc., etc.,...
OK...so I call them up & 1st guy is "DJ" he said that was what to call him since after 3 tries I still couldn't pronounce his name correctly. I could understand him for the most part & I really do believe he tried his best to help me with my problem. I was on the phone with DJ for I dunno, an hour, maybe hour & 1/2.
Looking back on it, I don't think he was the best informed person, I don't think any of them were. We talked & I let him access not only my 2 yr old desktop but my precious not even 5 month old laptop. We tried this, this, that, that.....it was just a big run around IMO. DJ dumped my temp internet files, cookies, blah blah blah.......same on laptop. Finally, after all the time on the phone he did exactly what I knew would happen. He opened up my gateway page & said "see where it says you're getting this speed, etc? That's what you're getting." I don't care what that page says, I'm not getting what I'm paying for!
Due to the crappy service I've been getting I do speed tests daily & do them several times per day. I use speedtest.net & also internetfrog.com as well as a couple others if I need them. What amazes me is that after running me around on the phone for well over an hour, they wind up opening my gate page & then blame me, my 2 computers, my ability to see there's a real problem here. I was asked to subscribe to a "professional tech service" of some sorts at $14.99 a month & was then told that's all that could be done for me. I was then transferred to the so-called supervisor who was nothing short of RUDE, I was happy to finally end my call. The next day a woman called, I could barely understand a word she was saying so I told her I wasn't up to talking & hung up.
Call me **bleep** but I decided to "upgrade" my service. It said for 6 months I'd get a $10 rate reduction (which is cheaper than my current pkg) and I figured I'd at the very least, get better than what I was getting for only a few bucks more. WRONG!! They kicked in my new "better" pkg last night. I do get better speed test results but only at "non-peak" times & even then, they are sketchy.
I haven't done a ton of reading as of yet but so far my impression is they're over loading the hubs in my area, too bad for me. My speed tests are no better now than what they were before I "upgraded" my service. A good example is this...it took 25 mins to download a 20 mb file...tried on both computers & it was the same for each of them. If I had just one computer then sure, maybe I'd blame it on that. I have a 2 yr old desktop with XP that has never given me any problems, I do my scans & keep things running smooth. My laptop has W7 & isn't even 5 months old. You can't tell me that both are simply "screwed up" and need professional help when I know **bleep** well it's not on my part but is on Verizon's!
I am stuck with Verizon due to where I live, what options are actually available at this time. All I am asking for is that I am given what I'm paying for, what they say they're willing to provide. I do not appreciate all the running around, the bad accents with less than understand spoken words of what they consider to be "english"....I can't understand wtf they're saying to me! So frustrating, it really is. *sigh*
Sorry for the rambling but if you've read this far I think you're in the same boat I am. They used to be a company I truly did admire, now I'm just wondering how to dump them. I'm very sad about this, I can't count on Verizon any longer to be reliable & more important...that they care other than me paying my bill. ~Laurie

LauriesWorld wrote:
First of all, let me start by saying I'll be very surprised if this actually gets posted. Took about 10 mins just to get to this point. Funny how of all sites, Verizon's load the slowest. You'd think they'd take extra measures to make this a better experience than getting asked over & over to log in after you already did, then it takes minutes (instead of seconds) just to load a page that needs another page that needs another page...
Here is my deal with Verizon. I've been a many-years customer of both home phone & DSL. Up until the last couple months I've had some issues, nothing that couldn't be resolved, but for the last couple months my internet is so slow it's like being back on dialup, ugh.. About 10 days ago I finally got fed up enough to give them a call.
Something I need to say first, about out-sourcing. I'm not a fan of it but I understand to an extent why it's being done. All I ask for though is that when I do talk to someone I can at least understand what they are saying to me. That's really important to me, I'm sure it's important to you as well. When I say "you people" I mean Verizon people, I'm not referring to anyone's race, color, etc., etc.,...
OK...so I call them up & 1st guy is "DJ" he said that was what to call him since after 3 tries I still couldn't pronounce his name correctly. I could understand him for the most part & I really do believe he tried his best to help me with my problem. I was on the phone with DJ for I dunno, an hour, maybe hour & 1/2.
Looking back on it, I don't think he was the best informed person, I don't think any of them were. We talked & I let him access not only my 2 yr old desktop but my precious not even 5 month old laptop. We tried this, this, that, that.....it was just a big run around IMO. DJ dumped my temp internet files, cookies, blah blah blah.......same on laptop. Finally, after all the time on the phone he did exactly what I knew would happen. He opened up my gateway page & said "see where it says you're getting this speed, etc? That's what you're getting." I don't care what that page says, I'm not getting what I'm paying for!
Due to the crappy service I've been getting I do speed tests daily & do them several times per day. I use speedtest.net & also internetfrog.com as well as a couple others if I need them. What amazes me is that after running me around on the phone for well over an hour, they wind up opening my gate page & then blame me, my 2 computers, my ability to see there's a real problem here. I was asked to subscribe to a "professional tech service" of some sorts at $14.99 a month & was then told that's all that could be done for me. I was then transferred to the so-called supervisor who was nothing short of RUDE, I was happy to finally end my call. The next day a woman called, I could barely understand a word she was saying so I told her I wasn't up to talking & hung up.
Call me **bleep** but I decided to "upgrade" my service. It said for 6 months I'd get a $10 rate reduction (which is cheaper than my current pkg) and I figured I'd at the very least, get better than what I was getting for only a few bucks more. WRONG!! They kicked in my new "better" pkg last night. I do get better speed test results but only at "non-peak" times & even then, they are sketchy.
I haven't done a ton of reading as of yet but so far my impression is they're over loading the hubs in my area, too bad for me. My speed tests are no better now than what they were before I "upgraded" my service. A good example is this...it took 25 mins to download a 20 mb file...tried on both computers & it was the same for each of them. If I had just one computer then sure, maybe I'd blame it on that. I have a 2 yr old desktop with XP that has never given me any problems, I do my scans & keep things running smooth. My laptop has W7 & isn't even 5 months old. You can't tell me that both are simply "screwed up" and need professional help when I know **bleep** well it's not on my part but is on Verizon's!
I am stuck with Verizon due to where I live, what options are actually available at this time. All I am asking for is that I am given what I'm paying for, what they say they're willing to provide. I do not appreciate all the running around, the bad accents with less than understand spoken words of what they consider to be "english"....I can't understand wtf they're saying to me! So frustrating, it really is. *sigh*
Sorry for the rambling but if you've read this far I think you're in the same boat I am. They used to be a company I truly did admire, now I'm just wondering how to dump them. I'm very sad about this, I can't count on Verizon any longer to be reliable & more important...that they care other than me paying my bill. ~Laurie
I could have written this EXACT same message - down tot he "upgrading my service" for less money than I was currently paying, I figured, it couldn't hurt, right?
wrong
The CS guy told me that my wirespeed modem was still "the best they had" (which is a joke as I don't even think they offer this anymore.
At least now, I am paying for 1.5mbps and I'm not getting it. They WILL refund this money every month until I get something. I'm simply not going to pay it anymore.

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HAD ENOUGH - NOT GETTING WHAT I WAS CONTRACTED FOR...

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