So is the type of service I have to look forward too?

Hi there,
I orderd my HP Elite on May 17th, and was surprised & happy to learn that the estimated ship date would be on th 21st. Sounded great since the point of my pc was mainly since I will be starting online classes & my current laptop is on its dying legs from the sand overseas & all.
Unfortunately the 21st came and I was dissapointed when I logged onto my e-mail & saw that it was delayed until the 25th. However, I did understand since I did kind of figure the 21st might have been alittle quick for building it. So I just went on with it. Next up the 25th came and I did not recieve an e-mail at all. I then decided to speak to a rep via web chat & they informed me that it's been delayed again and now I must wait until the 27th(was kind of rude about it as well). However, about noontime on the 26th I recieved an e-mail stating that it's been shipped! Great right? No, unfortunately the tracking number on it did not link to anything, which is fine as I figured maybe it's too soon and it's not updated so I waited a day & checked again on the 27th. Nope, same thing.
So I call FedEx with the tracking number to see if maybe they could give me a status update, and unfortunately I was surprised to learn that they did not have that tracking number in that system at all. It doesn't exist. However, they said maybe it just hasn't updated & to try again tomorrow.
So today (the 28th now) I try again and it still doesnt exist so I speak to a rep to see if I can find anything out. I will say this one was a lot nicer though & did try to help. So after speaking with her & looking around she said that they send out advanced shipping notifications (ie: they send you an e-mail saying they shipped it BEFORE they actually ship it) and she is sorry for my inconvenience, and informs me to call the resolutions department and speak to a supervisor.
So I call the number and speak to someone and she was indeed correct. They never sent it yet so the shipping notification was just a up front lie and it indeed has been delayed yet again, and since it's Memorial day weekend I will not even recieve a status update for another FOUR days. Not it will ship in four days, just get a status update on it.
Is this how HP treats their customer? I'm almost scared about how long it will take to get any sort of should my computer need to be sent back for repairs.

You think that's bad? My HP4700 all in one totally died last August. I took it to an HP service agent who sat on it for a month and then told me it couldn't be fixed and, anyway, they didn't bother fixing old printers, just buy a new one.
I googled the problem and found out how to fix it. Five minutes later (yes, I'm not kidding), it was all fixed and has worked perfectly since. I emailed HP on 29/09/2009 asking them to explain why their service agents couldn't fix a problem it took me 5 mins after googling it. I am still waiting for a reply. I love my HP printer, but the HP service is not as good as it used to be when i first started buying HP products. In fact you can't complain about it because there isn't any. Ten - fifteen years ago, I would always look and see if HP had what I wanted (because of their service then) but now, I don't think it matters.

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Message was edited by: Ingo2711

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Please see this: https://social.technet.microsoft.com/Forums/windows/en-US/95987ca3-a1b2-4da6-95b7-d825d06cdac7/error-code-4201-the-instance-name-passed-was-not-recognized-as-valid-by-a-wmi-data-provider?forum=w7itprosecurity
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This posting is provided AS IS with no warranties or guarantees , and confers no rights.
Ahmed MALEK
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Complaint Letter to BlackBerry due to the very rude service I have received in your service center in Kuala Lumpur Malaysia.

To BlackBerry Malaysia, BlackBerry International and Brightstar Corp,
On the 17th of October 2013 (2:44:27 PM), I’ve sent in my BlackBerry 9810 for service of the track pad with the work order (WO621039) and serial number ([removed]) at your BlackBerry Expert Center by IXSUN Sdn Bhd (Lot L2-19A, Level 2, Tropicana City Mall, No.3, Jalan SS20/27, 47400 Petaling Jaya, Selangor, Malaysia).
At the same time I have ordered 2 pieces of F-S1 battery pack as there wasn’t any ready stock for me to replace another 2 of my BlackBerry 9810 as I am having 4 BlackBerry 9810 within the family member. Back on the 17th of October, I was told that the stock will be arriving by the time my phone is ready to collect. On the date of November 3, 2013 approximately 9:05 PM I came to the service center to collect my phone as I was told that it is ready to be collect. After getting my phone back, I was told that the battery pack is still out of stock by their service personal with the name of ANG CHUN SIANG.
I told him that his colleague assured me that the stock will be arriving by the time my phone is ready to be collect, so how long more do I need to wait for the battery pack to arrive. He then told me that the F-S1 battery pack has run out of stock in Malaysia. I then ask him whether the Blackberry Malaysia distributor of Brightstar Corp bringing in from overseas will. He firmly told me by rising up his voice telling me that IT IS OUT OF STOCK WORLDWIDE, maybe BlackBerry has discontinued this product as it is for an older model phone.
I say: “My phone is still functioning well, just that the battery is out of order as it doesn’t last at all, I will run out of battery every 2-3 hours after per fully charge, or it will suddenly blackout saying that battery is out where the indicators show that I still have half of the battery. If BlackBerry discontinued the product what should I do with my phone, does it mean I need to change a brand new phone?”
He replied: “If you want to change your phone, then change all your BlackBerry phone away.” (In a very rude manner and loud volume).
Although all 4 of my BlackBerry 9810 are still under warranty, I understand that the battery lifespan is not covered under the warranty. Me as a user, ordered 2 new battery pack to replace the existing battery. I am willing to pay RM168 each for the new battery. I am not asking for a replacement or wanting to claim under the warranty for the battery. But because of BlackBerry and Brighstar Corp failed to provide the battery packfor me, I am told by your BlackBerry Expert Center staff to change away my entire BlackBerry phones that I am having. Bare in mind that my family member are users of 8 BlackBerry phone which includes BlackBerry with 4 BlackBerry Torch 9810, 1 BlackBerry Bold 9780, 1 BlackBerry Bold 9900 and 1 BlackBerry Z10.
I felt very offended and insulted that after supporting BlackBerry product for so many years, for the first time I have the feeling of looking into other brand of smartphones. Because of the existing battery pack are out of order, I had told to change all my useable phone to brand new smartphones away when I can continue using my phone without facing any issue by just changing the battery pack. By spending a merely RM168 each for the new battery pack then I can continue enjoy using my BlackBerry 9810 smartphones, but unfortunately I was told to spend thousands of money to buy a brand new smartphones. I am very disappointed at the service provided by your authorized BlackBerry Expert Center, as a loyal Blackberry supporter, I guess I know why the sales of BlackBerry has been dropping because their own dealer are chasing their customer away.
I strongly urge the BlackBerry Malaysia, BlackBerry International and Brightstar Corp look serious into this manner and pay high attention in this issue. Prompt investigation are highly appreciated. You can reach me anytime at [personal information removed]. I am looking forward for reply from any parties that are related and involved directly or indirectly.
Regards,
Nigel
Moderator Note:
Edited content to comply with Community Guidelines and Terms and Conditions of Use.

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BT and the absolute worst service I have ever rece...

I apologise in advance because this is going to be a long and angry post as I am absolutely fuming with BT at the moment and really regretting bothering with them. I'll start at the beginning.
I have had BT line rental for years and years and never really had any problems. However in March, I was moving house and I checked the new place and it did not have a BT connection, so I was going to have to pay £130 to have the line connected again. This was just not a viable option financially, so I called to cancel with BT and decided I would just go elsewhere.
However, when I called the advisor (who checked and said yes I would need an engineer to come out and connect my line) offered a deal. If I stayed with BT and took out their home broadband, not only would they scrap the fee and connect me for free, I'd also get 6 months free broadband. This sounded like a good deal so I decided to go for it. This was 26th of March. After signing me up for the deal, they advised an engineer would not be able to come out until the 18th of April (yesterday), I wasn't particularly thrilled, over three weeks to have this sorted seemed excessive, but I had agreed to the deal, so what could I do. I was patient and waited for the 18th to arrive.
On Monday the 15th, I recieved an email to say my engineer was booked and coming between 8-1 on the 18th and to make sure I was ready. I booked a holiday day off from work for the 18th. The 18th came and at 3am in the morning, I received an email from BT saying my phone line was ready to go and my broadband would follow soon. At 6am, I got the email saying my broadband was ready. I figured this just meant that once the engineer came to do the connection, then it would be ready to go. So I waited. And waited...and waited.
1pm came, the end of the time slot, I did notice that the original email said wait at least half an hour after the end of your slot before phoning. So I waited until about 13.45 before ringing. It's worth noting that before I did this, I decided to check my phone line. The old BT socket is in the living room, so I plugged my phone in - nothing. I had also received the BT HUB that day in the post, I plugged that in as well, power and wireless buttons were fine but the broadband button did not come on which showed the line was not working.
I called up and spoke to a man and explained to him that I had been waiting on an engineer but he hadn't turned up. He did a check and said everything had been completed and asked if I had recieved any correspondence about it. I explained the emails I had got but said I checked and my line was not working. He couldn't answer why, so COLD TRANSFERRED me through to someone else. A woman this time, I again explained my predicament and she again said no everything is complete, you didn't need an engineer there must be a fault and put me through to someone else, this time based in India.
As lovely, and polite as this gentlemen was, he spoke so quickly and so much that I barely understood what was going on and couldn't get a word in edgeways. He did ask if there was a second socket, I explained that there was a virgin socket in the other room but he said that wouldn't work. He asked if there could be a fault with my phone, I said no, it was obviously the line as the broadband wasn't working either. He had done a line test on my number and said it was fine so he couldn't see any problems, so he'd have to book an engineer to come out and the only available date was the 23rd of May. Nealry a month after I had originally phoned, a further 5 days of waiting and another holiday day off work I would have to waste for an engineer who may or may not turn up. I ended the call at this point. The man had been very nice and really apologetic and he'd booked the engineer to come again, what else could he do.
After a while of stewing in my own rage, I decided that I wanted more answers. Why had the first engineer not turned up? If I didn't need an engineer, why was one booked in for me and why did I have to wait 3 weeks for a connection and why on earth did nobody think to mention that the engineer wasn't needed!?!? I was emailed two days before the visit confirming it, but then magically on the day my line works all on its own?! EXCEPT IT WASN'T WORKING. I was frustrated and confused and extremely angry.
I called back and this time asked for a ring back instead of queueing as this was a waste of my money. I got a callback fairly quickly, another gentlemen from India. I tried to explain everything that had happened and he did not seem to grasp this at all. I asked why the engineer didn't turn up, he said if he had I would have been charged £130 for the visit. I explained that as part of the deal of me taking BT broadband and the whole reason for me doing so, was the fee was going to be scrapped. He then backtracked and said that the engineer didn't need to come to my house as the previous tenant had a BT line so it just needed switched over. Again, I corrected him saying they had Virgin and the BT line was disconnected. He then said yes, it was the virgin line that had been taken over. I explained that the last gentleman had told me this would not work, he assured me that it would BUT not until midnight. My line was fine and ready to go but it wouldn't work until after midnight.
I gave up on this call as well. It was NO help. I decided I would try the virgin socket but I had the same results, no dial tone and no broadband light on the hub.
Later on my partner came home and decided he would call as well, I'm sure he thought I was just getting angry and he would be able to remain calm and sort things out. My partner is better at remaining calm than me, but I knew he wouldn't get any further. Sure enough, within about 20 minutes, he was as angry as I was. The man he had got through to (Indian call centre again) was completely missing the point he was trying to make. He said the first engineer hadn't turned up because he'd been booked for thr Tuesday instead, we explained this was only made today in lieu of the first engineer not turning up and he was going to inspect for a potential fault (I should add at this point if they find no fault with the connection then WE get charged £99!!!!!!) but the man didn't understand, offered no explanation and just made up excuse after excuse. My partner asked to speak to a manager but conveniently, one was not available.
Speaking with the guys at the Indian call centres is EXTREMELY frustrating. They are all very polite and apologetic and I know it's not their fault that this is happening but they do not seem to understand what our problem is and there is obviously no communication between departments at BT.
I decided to call once more, I wanted to speak to someone in the UK department, as they were the ones who had placed my order and said I needed an engineer. This time, I wanted to complain and all I wanted to know was why the engineer had not been needed and if he hadn't been needed why was my line not working. Also, why no one bothered to mention this before I wasted a day of holidays.
So I called again, I got through to a UK call centre and explained my problem, IN FULL, to the advisor. He said he didn't know, couldn't help and would have to transfer me to orders, which may or may not be in India. I asked the man not to cold transfer me as I was sick of explaining myself, he said he couldn't do this as management would only let them stay on transfer for 20 seconds. I have worked in a call centre, I know that you get statted on holds and transfers but I also know customer satisfaction is the top priority, maybe not to BT though because sure enough, he cold tranferred me. To India.
This guy, was even more unhelpful. He said the engineer hasn't come to my property because he could have connected my line from the outside adn that everything was fine and he PROMISED me my internet and line would work by midnight. I said that I had emails saying my line was ready to go, I asked why the email didn't say it was set up and would be ready by midnight and he said 'BECAUSE IF WE EMAILED YOU TOMORROW AND SAID THE LINE WAS READY YOU WOULD ASK WHY WE DIDN'T EMAIL YOU YESTERDAY' I don't even know what that means!!!!!!!!!!!
I had had enough, I was exhausted and sick to death of explaining myself. I decided to wait until midnight which came and went with no line and no internet. I went to bed, woke up this morning, no line, no internet. Which I 100% knew would be the case.
My questions for the mods are as follows:
1. Why was I told I would need an engineer if this isn't the case?
2. Why was I not informed the engineer would not be coming?
3. How has my line been connected without an engineer?
4. Why is my line and internet still not working if everything is supposedly ready to go?
5. Why should I have to book another holiday for an engineer that may or may not turn up and may or may not find a fault for which I could be charged?
6. What is the cancellation fee if I do chose to cancel? (which I seriously want to)
6. WHY IS YOUR CUSTOMER SERVICE SUCH AN ABSOLUTE JOKE?
I have never in my life had such trouble with such a simple thing, or received such poor service from any other company. I severely regret taking on BT broadband and I wish I had just cancelled.
I do hope someone gets back to me TODAY with answers because I do not want to phone up again. If I do, I will be asking to speak to a manager but I have no hope that they will be any less incompetent than the rest of your staff.
Eva.

My questions for the mods are as follows:
1. Why was I told I would need an engineer if this isn't the case?
2. Why was I not informed the engineer would not be coming?
3. How has my line been connected without an engineer?
4. Why is my line and internet still not working if everything is supposedly ready to go?
5. Why should I have to book another holiday for an engineer that may or may not turn up and may or may not find a fault for which I could be charged?
6. What is the cancellation fee if I do chose to cancel? (which I seriously want to)
You did ask for just a mod to respond, but I will have a go. Should state no expert at all, up front.
1, 2 & 3. If they can't find an active connection to your house they assign an engineer to provide the line. As I understand it they route your number to the local exchange and the engineer then connects it to your house. The disconnect may be in the exchange or somewhere in between, so there is no need to go to the property in some cases.
Having had the same problem twice, I am interested in the exact process. I suspect that they test the line and it goes to a master socket (does the test check the location somehow as well?), and it assumed to be all okay, so they job is closed and you are notified.
4. Your line is going somewhere and they can test it, possibly even rings if you try it, but it isn't going to you.
5. Your best move is to get a fault engineer out (yeah pushing the word fault a bit), they should turn up at you, pop a signal on your house connection, track it back and connect you up. The charge is to scare off those that have some dodgy extensions etc. I have wasted a week of holidays waiting for engineers, but they have a monopoly on the infrastructure, except in your case sounds like you have a choice to go with Virgin.
6. http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
Did you keep a number from your old house?

I need to speak to someone ASAP in regards to the horrible customer service I have been receiving

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I was told even though I was a long time customer there was NOTHING they could offer me. I was then told that they would issue a notice to customer retention and call me within 48 hours. They call never came.
Today my wife recieves an email stating we owe $180... Two weeks ago I owed $0...
I call and speak to another rep and I am told the best they can do is a $5 a month credit, they can't account for the $180 in charges and that I cannot receive the new customer price.
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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

EE is the MOST UNHELPFUL SERVICE I HAVE EVER KNOWN

Spent ages getting nowhere. My phone cannot access 150 so I cant' get help and it wont allow me to send a picture via email to my email address. Grrrrrrrrrrrrrrr!

Hi Sorry to hear about that. Have you tried ringing them on 01707 315000?
What phone do you have, and how big is the picture you're trying to send do you know? Do you receive an error message? Cheers,
Titanium
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Type of service during national roaming (MVNO)

I'm using the MVNO network BOB in Austria which is part of A1 and uses A1 national roaming. I'm not seeing the type of service (4G, 3G, GPRS) because its only showing the "R" symbol all the time. This issue does not exist on the AOSP or Google Play editions of Android. Please fix this issue!

I have the same problem in Slovakia. O2 has a national roaming agreement with Telekom (T-Mobile) whith no additional cost for customers for both voice and data. The same would be true for the new operator Swan Mobile (only it's still not known who will be the roaming partner). There are also some virtual operators (MVNO) like Funfon, Tesco Mobile, etc., which use another operators network.
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So is the type of service I have to look forward too?

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