So this is what they call support?

I own three ipods and another mp3 player. The other player has been through a war (literally) and returned working just fine. I bought my nano and my 40Gb ipod after I got back from OIF. I also bought my wife an iPod at about the same time. While i use mine almost daily, hers has seen sporadic use--100 hours tops. It has never been in a case and the back is barely scratched. It's relatively unused.
Today when I tried to set up her iPod so she could start using it again, I got the messages you get when your ipod has failed...this after charging it to make sure it would work. for grins, I thought I'd see how much Apple wanted to fix it...over $250. OK...I get the message...When it fails after warranty, don't fix it, buy a new one. This seems good for business, bit also a little too wasteful. Anyone have any good suggestions on what I might do with this little brick? Hopefullly I'll get some good suggestions before Big Brother yanks my post.

I'm sorry I wasn't more specific in my initial post. She stopped using it. It worked fine. End of story. Now she wants to use it again. It's a worthless paperweight. Start new saga.
I assumed you'd take as read that I followed every recommended troubleshooting step and came up with ziltch. My mistake. I don't ever resort to forums and asking the general public for help until I have. "RTFM" is not just a catchy acronym, it's a mantra to live by. My level of technical knowledge is fair...Here's a few of the projects I've undertaken: I've rebuilt 60Hz to 400Hz static frequency converters, built, repaired and rebuilt over 100 PC's and built a wind power generating station from off the shelf parts. Know that when I poseted, I was complaining more about garbage technology than really looking for any solution. That being siad, I can overlook even the simplest solution just as easily as the next guy. I should have told readers what i did specifically.
Here are the steps I took for those asking (taken mostly from the web page and editted to make sense along the way (ie I did this, I did that):
Symptom: iPod displays a sad iPod icon
Last Modified on: September 20, 2007
Article: 61771
Issue or symptom
iPod displays a sad iPod icon
and
iPod is not recognized in iTunes
iPod is not recognized in My Computer (Windows) or iPod not recognized in Finder (Mac OS X)
Solution
In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, (I couldn't) then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
At the point I followed the 5 R's.
If you cannot force your iPod into disk mode and restore it (I couldn't), then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation go to www.apple.com/retail, choose an Apple Store location, then click on the "Make a reservation" link.
Additional information
For an easy to follow QuickTime movie, view the Troubleshooting & Extras section of the iPod Tutorials at
www.apple.com/support/ipod/tutorial.
Related documents
61003: "iPod displays a folder icon with an exclamation point"
OK, enough with the tedious details. Suffice to say I tried to resert/restore etc. but to no avail. I also think that it is possible that the battery is not holding a charge.
The bottom line--and reason for my post--is that even though this iPod has barely been used, it is essentially worthless. It is cheaper to go out and buy a new iPod. It just irks me to be so wasteful. My other ipods have had similar hardware failures, but they were still under warranty at the time.
It might just be a battery issue. I can crack it open and replace the battery easily enough for about $30, but in the end, my wife will probably just end up getting a new nano anyway. Thanks for tips on what to do with the little brick.

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This is compatible with Mac? Especially Snow Leopard (if that is what you'e running)?
Have you considered posting your question in their forums?
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I went to Apple to ask about the Antenna problem and this is what they said

I spoke to their head technician and he said that the problem with the bars going down while you hold the phone is simply cosmetic and it will be fix with am update they are already working on. Furthermore he said that even if you have one bar left it is still the same signal strength you had when you originally placed the call, apparently is a problem that will be fix in the next update. what do you guys think?

Most of these technicians or "genius" have no idea what they are talking about.
I went to the apple store yesterday , explained the problem also spoke to a manager when I realized that the 1st person has no clue.
Long story short they did not want to give me a replacement because they wanted to take care of new customers in the line due to limited supplies.
For that they are willing to ignore us early adapters and loyal customers.
They even asked me to try and get a new SIM from AT&T.
Long story short they are either not trained well or are training to act as if it is not a widespread issue and downplay it.

Called Apple, this is what they suggested....

Since I get the same error message (...connection timed out...) I called Apple and the tech rep said that it was due to high traffic on the website. He recommended trying thoughout the day and to call back tomorrow if the error continued....sad, with a new iPod shuffle and unable to use it. I've never had those problems with Napster...

I got shafted worse than you did. I was able to create my account, and I tried to purchase 1 Album, and 2 songs. It started to download, and then said the download failed, and charged my account for the songs that I never got. I checked the hard drive and the Store > Purchased folder, and nothing there.... I went back to the store, tried to purchase 2 more songs, and it discounted the money, and again I got the same sorry A55ED meesage saying download failed and to try again, and it charged me again for the songs I didn't get. I rebooted, rebooted the DSL Modem, and more, and the Songs never made it to me, and I got charged for them........
Last time I use iTunes (Got a Gift Card for x-mas). Back to Yahoo Music for me!

This is what counts for support these days?

my post:
"sometimes the messaging app crashes. pic
sometimes a message gets received, but the light doesn't blink.
wifi disconnects and won't reconnect until i turn wifi off and then back on, or reboot the phone.
sometimes the walkman app just stays there, blank. pic
the contact list, while sorted, does not categorize by initial letter for greek names. They all appear under the category '#'
when playing sound, notifications, music, whatever, the playback is choppy. very choppy.
it plays for a fifth of a second, has a gap, then does a pop, another gap and finally continues with the sound. Especially when listening with headphones this is very annoying. Also dangerous, because no matter what level you've set the volume, the clicks and pops always are LOUDER than the maximum volume allowed. pic. Notice that the initial pop is 8 dB louder in one channel and more than 12 dB louder than the notification itself for the right channel.
especially the last one, i consider very important. If you are not convinced, i have more pics, recordings and oscilloscope measurements."
screenshots, measurements...
And the typical reply from the support forum:
"try to repair ur 4n.."
no "that's interesting, we'll look into it" no "do you have more measurements?" no "do this and give us the output so we have more information". nothing.
i just want to voice my frustration
if anyone in an appropriate position replies with something meaningful, i will eat my shoe.

johan
right now i am absolutely livid with all of you. I will explain why, later
Johan wrote:
I'm sorry to hear that.
this stance infuriates me even more. most of your responses are "we are 'sorry' you are having issues. have you tried a hard reset?" Do you know why on the show The IT Crowd, the 'solution' "have you tried turning it off and on again" is used as a running joke?
Could you post some examples of which characters you use that do not sort properly in the phone book and I will try to replicate this.
use the greek alphabet to insert them. they all appear under '#' in the phonebook. The forum does not allow me to write these characters in the post. why, i have no idea.
Do you use STAMINA mode? That can disable the notification LED for some applications.
no. It sometimes happens, sometimes not. As you can imagine, very difficult to observe.
Please share more information about the audio problems. Do you get this if the audio files is saved on internal memory or SD card, or both?
doesn't matter anymore. If you were following recent events you would have concluded that the pops and gaps i am referring to are a known issue. Supposedly fixed in 4.4.4.
About Wi-Fi. Do you experience this independent of router you've tried to connect to? Have you tried any router reboot or reset? Which network mode do you run, B,G,N? Which Wi-Fi channel do you use?
it fixes itself when i reboot the phone. take a guess what this means.
Try running Wi-Fi analyzer and set your router to the least occupied channel.
bad advice. for at least two reasons.one, you can't be sure that wifi analyzer will not interfere with the wifi driver in some way altering the results and two, under normal conditions the only channels that should be used are specific. IIRC 1 5 and 9.
also irrelevant because i tested it with the phone right next to the router's antenna. it's an issue with the driver.
So far the only times i know it has happened, is while watching youtube. It may have happened other times as well, but i can not now because from what i remember youtube is the only data intensive program i am using. I try to watch a video and it buffers all the time. I investigated and found that pinging the phone from elsewhere and pinging elsewhere from the phone exhibits the behaviour i showed in the pic. Turning wifi off and back on on the phone doesn't fix it. Rebooting the phone fixes it. Rebooting the phone every time this happens is not a viable workaround. changing the wifi protocol is not a viable workaround. Router can not be at fault, none of the other six devices (three laptops, two phones, one sbc) ever had an issue.
I'm sorry to hear that you feel like the you only get replies saying repairing the software, but its important to know that it can sometimes be the only option for fixing a problem.
i had already tried it. it's the first thing i try ever since the first android phone i had. It very rarely works. In fact, i do not remember the last time it worked. I asked a friend of mine, equally experienced, said he only once in his life had a problem go away with a hard reset, intermittent hard freezes with an xperia pro.

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CaptM

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No "Enable" button available. No "Options".
No button to check for updates either, until you click a tiny link that says "More". Clicking this "Update" button makes *nothing* happen, not even any indication of something gone wrong, or things working but no update available.

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We are fellow users here on these forums, you are not talking to iTunes Support nor Apple.
Were you buying content for yourself or gifting to another account ? If you were gifting content or an amount then that can only be done via credit card). If you weren't then you will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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I have two small charges on my credit card from iTunes store and I would like to find out what they are. The number listed is a recording and tells me to come to the website for answers. There is no sign of any purcases in my itunes store. Where can I get a person to talk to from I tunes? Has any one had this happen to them?

Look at you purchase history.
Open itunes, click on your name in the top right corner and go to your account and look.
BTW, there is no telephone support for itunes at all.

I have many questions, I have called Support, they refuse to forward or give me Tech Support See Be

Hi,
I have many questions, and have had a very frustrating time to get in touch with the correct person.
I have called support twice, both times even though it was a technical question about cloud, they refused to forward my calls and told me there is NO technicall support for Cloud and that I have to place my questions here in the forum.
I am CONTINUALLY told to change my password, 2 and 3 times a week. I am a sysAdmin, my passwords are a MINIMUM of 13 Char/UP/Lower/Number/Special Combo, always have been. They work out to a 100% approval in any algorythm checker.   Yes, I was one of the persons who had their password stolen which has caused me a tad bit of inconvenience, but such is life.   Is This Normal? I have gone on twitter a few times to verify the emails, I have got them so often.
My "Cloud Sync" Hasn't worked since PhotoShop's Site Closed, I know this beause I stored my 20gigs of files, .ai, and .eps, .psd eveything that I couldn't move to Revel (which btw, I never got a refund for having to purchase the revel account 20gigs, when photoshop was closed, which also was never refunded.)
I actually wasn't too worried about the cloud issue because I only work at home, if I go somewhere else.. work's not going with me
Since about three weeks ago and currently I am having NOTHING but problems with cloud, The errors in my Event Log are NUMEROUS
Activation context generation failed for "C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0. 7601.17514_none_fa396087175ac9ac.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.76 01.17514_none_41e6975e2bd6f2b2.manifest.
In xml form:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">80</EventID>
     <Level>2</Level>
    <Task>0</Task>
<Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2014-03-28T08:07:04.000000000Z" />
   <EventRecordID>2269809</EventRecordID>
   <Channel>Application</Channel>
   <Computer>Celtic-Surfer</Computer>
<Security />
</System>
       <EventData>
      <Data>C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7 601.17514_none_fa396087175ac9ac.manifest</Data>
<Data>C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.760 1.17514_none_41e6975e2bd6f2b2.manifest</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data>C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
</EventData>
</Event>
manifest for x86/64bit at both dll files compiled so I cannot review their content.
However it should be noted at this time, I did not invoke Dreamweaver, the Cloud did, and this is not the first time.
This particular error occured 5 times in 3 seconds.
Same two errors at 3:49pm on the 28th.
Today, I went and bought a new solid state drive. Brand New Fresh OS, Downloaded Cloud, CC, and of course The Edge Products, which I dearly love btw.      Everything seems to be working fine, EXCEPT,
1.) where did CS6 Products Go?
2.) Why after being a Faithful Product User/Cloud Supporter for the Last two years, after going through all the trials and tribulations with Adobe, am I being asked to renew my license for a "One Time Per Year Fee" which is MORE than my monthly amount? ( deal: 599.80; payments at 49.95 per month is 599.40 Go Figure? ) So, I'm being asked to pay the same amount, make it a single payment and get half the software, litterally. Did I miss a paticularly important anouncement?
3.) EVERYONE OF MY IRREPLACABLE FILES IN MY CLOUD ALL MY AI FILES, are gone. Yesterday, it would seem My having the SYNC TURNED OFF was over-ridden by the system (Adobes) and they have upload 'garbage' files, and my original files, the caligraphy files are no longer there. My gorgeous image of a little boy with flowers is no longer there. I PAID ALMOST A GRAND for these files. Stored them on Adobe, because, well, you deal with images, so you're the best right, that's why I bought extra storage on photoshop.com, then was told I would have to move to revel, but not the ai, eps, or pdf and i don't remember about png's. files, so I moved everything to revel (purchased the extra storage there.) AND put everything on the cloud and turned off my file sync. Not everyone is an idiot, maybe something is turned off, there's a reason for it, how dare someone override MY SETTINGS. They could have emailed, called, chat, google chat, irc, or snail mailed me, it's pretty easy to get my attention.
I could just cry.
lost my files,
asked to pay one time instead on monthy, and there's not even a discount and no additional incentive. Lost the ability to work without having to be connected to the internet, which will be delimited here very shortly since I'm on comcast.
and the worst, the very absolutely worst part is this is the SECOND time in a row now, I've had an issue with Adobe that has gone on for over a year while support TELLS ME A PAYING CUSTOMER, that 'gee, sorry, no support for cloud" , "No I can't forward you to a tech" (direct quote) and "The Only support for any cloud issues is the forum"
How can I handle this in the future, my nerves just can't take it anymore. Seriously, I'm just shaking now I'm so upset about this and I really hate writing something like this, or airing issues in public that really should be, imho, private.

Hi Ken,
Wow, I've logged into adobe and never seen your response until now.
I need to make the forums more of a daily stop I guess.
Thank you for your response, When I go to the Archives, it states I have none. In addition, previously when I'd tried to move items to the archive, they just disappeared
Currently my desktop is not connecting at all, Everytime I connect, it's states "We have now logged you out" and requests I login again.
I have of course rebooted,
Gone into taskmanager, killed all the relevant threads, tried again to login through the desktop, no luck, I'll have to uninstall it, make sure the threads are killed, then reboot it and then reinstall it, but I've not had the time to do that.
On another note, and just as a point of reference, myself, personally, I hate these "cloud" file repositories (not to be confused with adobe cloud services which I love) but the file repositories themselves imho, are a blackhole of resource usage when one doesn't/isn't using them,
Is there a way we can use it more of a "ftp" sort of thing, when I want to I can put files there? There is no way to "Download" the repository, no way to download the folders.. only individual files and then it takes I think three different steps before the download starts.. I find this very inhibiting. Just an fyi. for what it's worth.
Please, feel free to contact me,
I'm on g+ chat [email protected]

Please contact itunes support to complete this transaction what is the problem?????????, please contact itunes support to complete this transaction what is the problem?????????

please contact itunes support to complete this transaction what is the problem?????????, please contact itunes support to complete this transaction what is the problem?????????

I have the same problem and I contacted iTunes support but there is no direct contact for iTunes support. Technical support emailed the iTunes dept and they didn't know what the problem is because there were no outstanding charges or flags on my acct so they said to call my card holder. I called my card holder who said there was no charges from iTunes and no problems with Apple charges so they didn't know what was wrong. I reset my device and the problem is still happening. I'm going to make an appointment at the genius bar to see if they can help me.

I downloaded the recent software update Mountain Lion and now my microsoft word, powerpoint, etc. are no longer supported. Why is this? What can I do?

I downloaded the recent software update Mountain Lion and now my microsoft word, powerpoint, etc. are no longer supported. Why is this? What can I do?

Depending upon how extensive your library of legacy Microsoft Office data files are, you may want to consider continuing to use Microsoft Office 2004.
Microsoft Office's 2011 version is compatible with Lion and presumably either works with Mountain Lion or an update will make it so. The problem with this approach is that Office 2011 will "convert" your earlier data files and there lies the rub! For example, I have the need to weekly open a chart created in Excel 2004, but Excel 2011 trashes the chart in its "conversion."
So I have approached the overall problem differently.
The reason your applications do not work in Mountain Lion is that they were written for the older PowerPC CPU that all Macs used up to 2006. When Apple made its transition to the Intel CPU, they licensed software that they included in all versions of OS X (from Tiger to Leopard and optionally, Snow Leopard) called Rosetta.
Rosetta miraculously allows PowerPC applications to work on the Intel processor transparently; you do not know it is even present.
The problem is that after 6 years of the transition, Apple's license to use the underlying software expired for OS X Lion and all version thereafter (and it is doubtful that the current owner of the software, IBM, would relicense it, even if Apple were inclined to do so).
So for those of use that need to run Lion, I have offered the option to install Snow Leopard (with Rosetta) into Parallels 7:
[click on images to enlarge]
And now Mountain Lion:
Full Snow Leopard installation instructions into Parallels 7 are here:
http://forums.macrumors.com/showthread.php?t=1365439
Snow Leopard is $29 and Parallels 7 is $79 retail (cheaper from competitive sources) and Parallels offers a 14 day free trial of Parallels 7 on their website:
http://www.parallels.com/download/desktop/

So this is what they call support?

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