Solution for defunct processes

Hi All,
          I am having a problem on how to avoid getting defunct processes when running
          weblogic server 5.1 on Unix.
          All Ideas are welcomed.
          Thanks in advance.
          Regards,
          Swarup
          

I am not sure which version of Unix are you on? Make sure you have all the
          recommended patches from sun.
          -Narinder
          "Swarup" <[email protected]> wrote in message
          news:3b7bcbc6$[email protected]..
          > Hi All,
          > I am having a problem on how to avoid getting defunct processes when
          running
          > weblogic server 5.1 on Unix.
          >
          > All Ideas are welcomed.
          >
          > Thanks in advance.
          >
          > Regards,
          > Swarup
          >
          >
          

Similar Messages

  • Alternate solution for Refurbishment Process without split valuation

    Hi Experts,
    We are implementing SAP PM module. We want any alternate method for Refurbishment process ( Internally processed inside the plant) without activating the split valuation . Is it possible ? If possible, please suggest the process .
    Thanks in Advance.
    VT

    No suggestion received, I am closing this.
    regards
    VT

  • Any solutions for "Export process terminated unexpectedly [11]" problem?

    Hey guys,
    I'm trying to simply use Quicktime Pro (Version 7.6.6 Build 1632) to enable the "Fast Internet Start" feature of a 640 x 480 video H.264 video. It uses 16-bit Little Endian for audio, if that's of any help.
    Anyway, like lots of other users with this same exact problem, I make the changes in the "Export" dialogue (in this case, enabling "Fast Internet Start" and lowering the audio quality a bit), and the little status indicator goes away and "Export Process Terminated Unexpectedly {11}" appears in its place. Has a definitive answer been found for this problem?

    Similar issue here when exporting AVI files captured from Canon G9 to iPod.
    QuickTime Pro quits with: Failed: process terminated unexpectedly (11).
    Oddly, if I start from a power off and run QTime the error does not occur.
    Of course powering off for every export is a real PAIN IN THE Axx but it is a work around on this end.
    I have yet to try 3rd party software but this is error occurs with Quick Time Pro Ver 7.5 build 149.5.
    Sad

  • Can you please provide the solution for creating process chain..

    Hi Experts,
    i need to work on this process chain PC_UN_HR_SAP_PM_TD01, i need to add one more step before DSO load that means delete existing data from DSO
    please let u know as soon as possible.

    Hi Kavya,
    Here you can use proces type: 'Complete deletion of data target content' from Data target administration node.
    Here in this process type you need to specify the target of which data to be deleted.
    PFB links which specify the creation of Process Chains. You 'll get enough idea from these to modify the existing process chain.
    http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/101bed70-f13d-2e10-e7ad-d5c9dabf4485?overridelayout=true
    http://scn.sap.com/people/juergen.noe/blog/2008/01/11/process-chain-creation--step-by-step
    Hope this 'll help you to get desired result,
    Thanks & Regards,
    Pradip

  • SAP Solution for Mini steel plant with DRI Process

    Dear all,
    I am a metallurgist who spent couple of years in steel and process Industry and then moved to IT Consulting as SAP consultant / business analyst mainly working in the area of solution designing.
    Here i will like to describe SAP solution for Mini steel plant with DRI proces.
    u201CManufacture Productsu201D Description
    The series of operations performed upon material to convert it from the raw material or a semifinished state to a state of further completion. This includes the establishment and maintenance of a CAPEX plan, the planning, scheduling and execution of production activities, the dispositioning of produced goods, the maintenance of production data, the monitoring of production performance and the implementation of engineering changes.
    u201CManufacture Productsu201D Objectives
    M-010
    Compile 3-year CAPEX Budget     Establish the overall manufacturing goals and metrics that the organization will use to measure performance and progress towards objectives. These goals should be consistent with overall organizational strategy/value propositions. Develop long-term goals for production capabilities and manufacturing. These goals should align with the overall goals and objectives of the organization.
    M-050
    Perform Long Range Production Planning     u201CBudgetingu201D. Long range planning of production quantities based on planned available capacities and known or estimated customer demands. This process may include planning for different capacity and/or demand scenarios. Approved capital expenditures from the 3-year CAPEX budget may influence the budget. Range and frequency for budgeting is yearly.
    M-060
    Perform Medium Range Production Planning     Medium range planning of production quantities based on planned available capacities and known or estimated customer demands. This process may include planning for different capacity and/or demand scenarios.  Range and frequency for planning is quarterly.
    M-070
    Perform Short Range Production Planning     Short term planning of production quantities based on capacities and demands as previously planned in the longer terms, actual customer demand and actual capacities. The result from short range production planning will run into the operational plan for the current and following days.  Range and frequency for planning is monthly.
    M-080
    Schedule Production     This sub-process enables detailed scheduling by resources over the planning horizon. Planned orders that fulfill demands (Stock Transfer Requisitions, Sales Forecasts and Customer Orders defined by due-dates and due-quantities) come from the short range plan. This results in a feasible schedule, optimizing utilization of the production resources. It is based on production process constraints as well as labor resources in order to minimize production costs and also taking into account constraining raw materials availability.
    M-090
    Execute MRP     The purpose of this sub-process is to generate a Materials Requirements Plan (MRP) for all materials, which are produced or purchased. The MRP process involves looking at current material inventory, planned inbound material deliveries, requirements, lead times and stock levels to generate a detailed plan for future material requirements. The materials requirements will be generated with respect to the three planning horizons, short-term, medium-term, and long term. If an over stock of raw materials occurs as a result of a planning change production and marketing personnel will be informed. This would allow for the cancellations of any unneeded shipments.
    M-100
    Perform Setup / Changeover     Perform set-up and changeover activities on production equipment as necessary, to prepare for the production of specific materials/grades. Set-up and changeover activities will enable the production equipment to perform operations on materials, as per the specifications called out on the production order. Ensure time is allocated for first off inspection requirements after changeover.
    M-110
    Execute Production     Insure that the production plan is met by converting raw materials and component supplies into finished and semi-finished products. Batch/lot documentation will be created for individual production orders to provide traceability throughout the process. Each step of the production process is continuously monitored to identify mechanical, quality, and productivity issues and suggest solutions when problems arise. Data collection for performance and financial reporting enables management to take immediate action on manufacturing processes as well as conduct historical analysis.
    M-120
    Perform Quality Management     Quality management refers to the entire supply chain process. Process activities are related to the evaluation and inspection of key characteristics of semi-finished and finished materials. These evaluations are recorded and acted on based on the results. Report/manage internal quality problems or issues. Install and manage quality control systems to insure product quality. For supplier or subcontractor based issues this data should be used as a performance measure during the vendor evaluation process.
    M-130
    Manage Product Disposition     This process ensures those semi-finished and finished products that do not meet quality requirements, are prevented from being used and distributed in good finished product to customer, or released for the next step of the production process. A semi finished product is any material that needs to have another operation on line before being shipped to the customer. Finished goods are defined as any material that can be shipped to a customer; in house produced finished goods, subcontracted materials and trading goods. The information required to make decisions regarding disposition comes from the Quality Management system of each production facility. The first step ensures that raw material and returnable goods are dealt with in another subprocess. The reason for the goods not meeting quality standards is recorded along with the results of any investigation to find the cause of the fault. Information is sent to all other parties who need to know: order fulfillment, inventory management and shipping. The process ensures that the most appropriate action is taken to either dispose of, or rework the goods. Disposal or rework may be either through the original materials supplier or subcontractor, or Mittal Steel Point Lisas.
    M-140
    Maintain Product Related Data     u201CMaterial Master Maintenanceu201D. The Sub-Process 'Maintain Product Related Data' is the list of activities that identify the steps and decision points related to the request for and performance of additions, changes, and deletions to the Material Master file or files. This sub-process begins when a need to create, change or delete a material is identified and ends when the request is either actioned or refused. The sub-process is intended to cover all material types, including finished goods, raw materials, bills of materials, equipment and service, POS, Sundry Items etc. In fact, any product which the company wishes to inventory or purchase. A number of key strategic decisions, including a clear definition of when we issue a new material, will affect this sub-process.
    M-150
    Maintain Production Related Data     u201CMaster Data Maintenanceu201D. This subprocess identifies the activities related to requesting changes or additions to production related master data. Once a need for master data maintenance is identified, a request is submitted for approval. Data defining production capacities and performance standards (e.g. line efficiencies, material yields, etc.) require Corporate level approval prior to maintenance. Other data that is more specific to internal planning functions are maintained at the plant level. Maintenance requests are returned to the originator whether the request is approved or not to improve communication throughout the system. This subprocess may be triggered by: annual operations budgeting process process/production equipment upgrade or replacement change in facility work schedule (i.e. planned hours or days) change in personnel required to operate process/production equipment new products, formulations, or packaging.
    M-160
    Operations Execution Reporting     Gather manufacturing information at various points in the production process. Prepare management reports both at the detailed level for plant management and summary level for senior operations management. Reports will be available on-demand and will include - volume, efficiencies (mechanical, line, and labor), yields, downtime, asset utilization, environmental, safety, quality, and financial data. A major goal of this sub-process is to define a consistent method of calculating operations metrics. Some plants will use line information systems and PCSs to collect information. Not all plants are equipped with these systems and the where they do exist, the level of sophistication varies.
    M-170
    Manage Process Reliability     Optimize capacity by reducing process downtime and ensuring compliance to quality expectations by the reduction of rejects. Install tracking systems to measure line time utilization, quality results, process settings. Conduct root cause analysis, and use the data to develop and implement improved operating procedures.

    Thank you for your prompt response. I'm assuming you are still proposing to use Sales order -> purchase order -> invoice verification -> Customer billing process flow. Is that correct?

  • HT5312 Is the a solution for forgotten security questions linked to a long defunct rescue email address?

    Is the a solution for forgotten security questions linked to a long defunct rescue email address?
    Note:  There is no call center number for the country I am in.

    Click here and ask the iTunes Store staff for assistance.
    (98663)

  • I have problems in the initiation of the Encore process when opening presents the following error message : "Encore CS6 Cannot Run in Non-Royalty Serialized".... What is the best solution for this problem ?

    Help Me.
    What is the best solution for this problem ?

    Encore is activated when you activate Premiere Pro... so, as Stan asked, how did you install P-Pro?
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    -and a fix for Encore http://forums.adobe.com/thread/1421765?tstart=0 in reply #7
    -plus more Encore http://helpx.adobe.com/encore/kb/cant-write-image-fie-larger1.html

  • Help needed for file processing using FTP

    Hi All,
    I am new to ODI tool and currently we are implementing one project in ODI. Could you please, any one help me on the following requirement... how to implement it?
    Scenario:
    i) I need to pick a file from remote host 'outbox' dir using FTP process, and place into local 'temp' dir. (I can do it with odiFTPGet tool)
    ii) Change the file as per target business requirement.??? ( this step challenging me)
    for ex:
    if source file name : <project name>_<source ID>_<transaction name>_<unique id>.txt
    target name should be : 1234_<transaction name>_<sysdate in yyyyMMddhhmmss>_<unique id>_2345.txt ( here 1234 and 2345 are hard coded values)
    iii) Later move to local 'temp' to local 'outbox' dir. ( I can do it with odiFileMove tool)
    iv) After successful process move the file from remote 'outbox' to remote 'archive' dir ??? (again this is challenging me).
    For this my questions are:
    1) How to get file name into a variable ( In one of the post , it says we need to create data model and data stores, and interface to get the file names into a file. apart from is there any easy way i can implement it in package it self?)
    2) How to tokenize a long string ( i.e., need to tokenize the source file to get <unique id> and <transaction name> and map to target file name)
    3) How to define implementation for Java in user function?? do we need to use class declarations and import statements?? I need a sample user function in Java.
    4) How to move/rename a file in remote server?? ( need to move file from remote 'outbox' server to remote archive' dir)
    5) If any step in package fails, How to get the error msg into a variable which i can use for sending mail and raise a ticket in remedy?? ( I will pass that variable to as content to mail and remedy ticket)
    6) How to handle list type data (string list) by variables in ODI?? (As we can define single variable not as list.)
    I am sorry to ask all my queries I a single post. But I need to solutions for all to implement this in my project.
    Thanks in advance. Appreciate early response.
    Regards,
    Kiran.N

    Can any one share your thoughts for my request.
    Thanks in advance.
    Regards,
    Kiran

  • The request could not be submitted for background processing.

    Post Author: Chriss
    CA Forum: Administration
    It's an BOE XI SR2, on Win2k3 server, with a print cluster with two print spools, handling 3000+ printers. I discovered this error to be intermittent and only on one of the spools. It turned out that the only common factor was an HP4250 print driver. I backed all the 4250s down to 4200 drivers and the intermitent error ("Error in File. The request could not be submitted for background processing.") went from about 100 a day to zero. The other spool had a different version of the HP4250 driver and would on rare occassion cause this error, "Error in File ... Page header or footer longer than a page." but never the background processing error.
    For reference, when I got this error in XI R1, this was the solution for 'the error with one name and many causes':The error "The request could not be submitted for background processing" can be related to a corrupt or wrong versioned crpe32.dll in the Crystal bin folder. Renaming to crpe32.dll_bak and using the repair command in the the "Add/Remove Programs" tool in the "Control Panel" will reinstall the correct dll. Then restart the Crystal services.

    Post Author: krishna.moorthi
    CA Forum: Administration
    For Crystal reports :
    Error : "The request could not be submitted for background processing"
    I think,this was not related to a corrupt or wrong versioned crpe32.dll.
    but the below mentioned is one of the reason for getting this error.
    I got the error when the main report(crystalreports10) having more than 2 subreports not assigned proper tables for the subreports.
    Example: (this code raise the abone mentioned error.)
    rpt.SetDataSource(Exdataset);
    rpt.Subreports&#91;"subreportname1"&#93;.SetDataSource(Exdataset); // Exdatatset.Tables&#91;1&#93;
    rpt.Subreports&#91;"subreportname2"&#93;.SetDataSource(Exdataset);// Exdatatset.Tables&#91;2&#93;

  • How to look for duplicate process instances?

    In Oracle BPM 11g, is there a good way to look for duplicate process instances based on process data attributes? For example, I have entered an instance of a process for 'John Smith' with a date of '4/1/2010' and I want to see if there is another instance in the same process with these same data values to evaluate as a potential duplicate. I believe we can write a java service to invoke the API to do this, but I am wondering if there is a better way within the process design to do this (XPath extension functions or soemthing?). It seems like this would be a common need.

    I am really looking for an approach to looking for duplicate instances within my process flow, not from EM. So, if the user starts a new instance of a process, I can check for another instance that appears to be a duplicate and direct the flow to a human activity to review the potential duplicate and make a decision as to whether to continue processing the new instance or reject it. My guess is that we need to us a service task to invoke java code which uses the API to investigate other instances with the same values. But, I was hoping for a simpler solution....I have to think that this is not too uncommon.

  • A possible solution for the folder exclamation or folder! problem

    This worked for Windows XP. Don't know if it will work for the Mac but it may.
    Three days ago my wife’s iPod, 4th gen 40gb, stopped working. I got the folder exclamation icon (or folder! as some have described it). I hooked it to my laptop and had no joy with it. The system (XP) would see it sometimes as a removable and sometimes as a hard drive. Disk Manager saw it a couple of times but it always took about an hour for it to show up. I messed with it about 5 hours the first night and then decided to take it to the Apple Store the next day. The guys at the Genius Bar had the same problem, this time on a Mac. Told me it was out of warranty and that the best I could do was find someone who could repair it. I’m a tech and I don’t want to mess with it but I’m not going to pay someone $200+ to replace what is essentially a laptop hard drive. So I kept plugging away and researching on the net. I’ve seen a lot of posts concerning the icon as well as a few concerning the partitioning of the drive. I’ve even seen where some people are advocating opening the iPod and shaking the drive which is never a good idea. Nothing really seemed to help so I kept working on it myself.
    I did find a solution and it takes a bit of time. It involves deleting the current partition and formatting it again. Since I’m using this on XP I had to format the partition as a Fat32. In order to do this I had to use the Knoppix operating system because Microsoft limited XP’s ability to format Fat32 partitions to 32GB. If you have an iPod that is less than 32gb you may be able to just format it using XP. I also couldn’t get XP to delete the partition so using Knoppix worked out very well since it has a program called QTParted on it that works like Partition Magic. Knoppix is free and does not have to be installed. It runs entirely off of your CDRom drive. If you have about an hour to try this I’d be interested in whether it works for anyone else.
    I believe the problem that most people are having comes from the fact that the Fat32 file system is not good for keeping a “clean” hard drive. It tends to leave bits and pieces around and if you update a lot it can affect the hard drive’s performance. I know that Restoring using the updater is supposed to fix this but it appears that the updater software does a quick format. That won’t always fix the problem. By following what I did you will blow away the existing partition and create a new one and format it to the Fat32. This effectively makes it a “clean” hard drive.
    Before I walk you through this I just wanted to say that I’ve purposely blown my wife’s iPod away 4 times to make sure that this works. Works like new now and did so after each time I blew it away. You should have seen her face when I did it.
    The things you will need and need to do are:
    CD Burner (you need to be able to create a disk from an ISO Image
    Blank CD
    Download a copy of Knoppix 4.0 from http://www.knoppix.com
    Download the current version of iPod updater http://www.apple.com/iPod/download/
    Make sure your system can boot from CD-Rom (Check your system docs)
    About an hour of your time
    1. Using your software of choice, burn the Knoppix image to your CD.
    2. Place your iPod in Disk Mode. You do that by resetting the iPod and , on 4th gen at least, once it resets immediately hold down the Select+Play/Pause buttons. You should see it say Disk Mode at the top of your screen. Not sure how to do that on other iPods but I figure if you’ve gotten this far you will be able to figure it out.
    2. Shut your system down and place the Knoppix cd in your cdrom. Make sure your system will boot from CD
    Note: If you are using a laptop you may not be able to use the mouse by default with Knoppix. You can try to enable it when you first start Knoppix. You do this by typing the following at the Boot: prompt.
    Knoppix pci=irqmask=0x0e98
    If that doesn’t work for you then you may need to hook another mouse to your laptop.
    3. Once Knoppix is up go to the K button (located like the start button on XP) and go to the system group. You will see a program called QTParted. Start that program.
    4. On the left of the QTParted screen you will see the hard drives on your system. One of them should be your iPod. It should say something like /dev/sda1. Click on that device. In the bottom on the left side for Drive Info I was given the information that it was an Apple iPod and the capacity. Don’t know if everyone will get that but it stands to reason that you should.
    5. You should now see the iPod’s partition information on the right side of the screen. I don’t know about anyone else’s but my wife’s had 37mb free and that turned out to be important. Make a note of any unallocated space you may have and keep it for the next step. Highlight the partition and then delete it. Once deleted you will need to go to the upper left corner of the screen. There is a button there to Commit changes that you have made. Click on this button and wait for the process to end.
    6. Now to create a new partition. In the right panel right click again on the drive. Select create partition. It will ask you what type of partition you want to create. Select Fat32 and where it gives you the option for the partition size, use the slide bar to leave the amount of space free that was unallocated in step 5. The reason for this is that when I first partitioned my wife’s I used all of the available space and the iPod didn’t like it. Once you have the size set hit OK (or whatever it is to continue). Go again to the upper right and hit the Commit button. Wait for the changes to happen and then shutdown your system, remove the Knoppix cd and then boot again as normal.
    7. Once your system has rebooted start the iPod updater. Once it asks you to plug in your iPod connect your iPod and you should be able to Restore it.
    As I said I did this 4 times to make sure it worked and each time both the updater and iTunes saw the iPod with no problems.
    At this point you should have your iPod back up and running. I apologize if I haven’t been very detailed here but I’m at work and typing this from memory. I wanted to get this out now while I’m thinking about it because I’m getting ready to go away for a couple of months and won’t have time to do this at home.
    Let me know if this works for anyone.
    Windows XP Pro
      Windows XP Pro  

    mythic: You do NOT have to use FAT32. You don't even have to delete and recreate the partition. All you have to do is format the hard drive of the iPod. That's it. Your procedure will work even if you format the new partition as NTFS.
    But don't take my word for it. Try it yourself.
    I've done this exact same thing a hundred times, and I never used Knoppix to do it. All you have to do is:
    1. Force the iPod into Disk Mode as described here: http://docs.info.apple.com/article.html?artnum=93651 (note that there's a different procedure for 3G and older iPod's!)
    2. Start the iPod Updater (on an XP box). Having the Updater open will prevent iTunes from auto-launching and trying to screw around with the iPod.
    3. Connect the iPod. It'll show up as a normal drive letter on the PC (if the PC crashes at this point, that's a Windows specific problem, not an iPod one).
    4. Use the Disk Management tool (located in Control Panel->Admin Tools->System Management) to format. Doing this as NTFS is perfectly fine. Do not do a quick format.
    5. After the format, go back to the updater and hit Restore.
    It works every time. I've posted this like a thousand times, but nobody ever seems to pay attention.
    Why does it work? It's simple, really. The Updater's Restore process is broken if there are bad sectors in certain locations. Formatting the iPod's partition like that causes it to do a scan for bad sectors. That's why the format takes so long (quick format skips this scan). The reason NTFS works fine is because one of the things the restore process actually does is to rewrite the iPod's partition table, and in the process it converts that NTFS space back into a FAT32 space. So really it makes no difference what that partition is, Restore will overwrite it anyway.
    For information's sake, what the Restore process actually does is to write a disk image onto the iPod's drive. This disk image itself is tricky, but the Restore procedure is not particularly complex. You can even extract that image and write it to the iPod yourself in Linux using dd. That works just as well.
    Anyway, when the drive won't write to a specific sector, then the Restore program freaks out. Formatting will remap the unwritable sectors and fix the problem. It's the bad sector remapping that's important here, not the partition layout or the filesystem type. Fix the drive problem and the Restore will work.

  • I am able to get color images in the continues shot but when i try to snap a color image which i need for my processing i get only a monocrome image

    I have been using lv_vfw.llb VI's for grabbing images from a CREATIVE WEB CAM ,i am able to get color images in the continues shot but when i try to snap a color image which i need for my processing i get only a monocrome image ,i have been trying to play around with the RGB weightings but i am unable to get a color iamge,it shall be of great help if you could help me in doing this as it is urgent for me.Thanks for your help.

    vicky,
    I am unfamiliar with the lv_vfw.llb, and have not used it before. However, I noticed that you stated that you are able to grab in color, just not snap in color. If this is the case, why not just perform a grab and then extract a single buffer from this grabbed data, which would likely be in color? This seems like a possible solution to the issue that you are seeing.
    Other than that, I really don't know enough about the lv_vfw.llb to be of much help on this issue. Hopefully another member of this forum will be able to assist you with this software.
    Regards,
    Jed R.
    Applications Engineer
    National Instruments

  • Email Alert for Process Chain for ABAP Process Type

    Hi BW Experts,
                             I created a process chain based on ABAP Process Type ( for Broadcasting rsrd_broadcast_starter). I want to add alert message for each ABAP process if it is failed. But I cant see any option showing Successfull or Error or Always when I select create message option on the process type. How ever I can see for other process chain which is loading data (Process Type is Info Package ) from SAP into BW.
                             Please some one tell me why it is not showing alert message for ABAP Process Type.
    Thanks
    Ganesh Reddy.
    Edited by: Ganesh Reddy on Jul 13, 2009 10:16 PM

    I dont have the exact answer for your question, But as a work around i can suggest you that.
    If these ABAP programs are included in a chain and this local chain is a part of meta chain then you can create a message on the local chain.By right clicking on the local chain >Create Message>Success
                                                                                    --->Failure
    >Always
    Hope this resolves the problem tempervorly.I will get back to you once i have
    Or the permanent solution is
    Its big and also easy method to perform, by this you will be able to get all the options for a ABAP Program also.If you have any questions please let me know.
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/business-intelligence/a-c/creating%20an%20abap%20process%20type%20for%20process%20chains%20in%20bi.pdf

  • Is RoboHelp Server the solution for us?

    Hi all,
    I'm trying to figure out whether RH Server is the solution for us. I've seen a few similar posts in the forums, but none that really answer my specific questions. I'm hoping for feedback from someone with experience in RH Server, who is perhaps in a similar situation to us.
    We are a software development company, creating desktop software for PCs. We have three main applications, and approximately 20,000 users. I am the company's (only) Tech Writer.
    Currently I provide documentation (user guides) to our clients in the form of the good ol' CHM file. I develop these in RH8. Each of our applications is bundled with an installed CHM file which users access by pressing F1. I'm sure you're all familiar with this process. Our users run our software on their own systems, completely independent of us - there's no connection to us whatsoever. However, they all have Internet access, as it's a requirement for them to be able to use certain functionality within our applications. Hold that thought.
    I also write Knowledge Base Articles in MS Word, as PDFs, which users access via our web site. Internal to our organisation, I provide KBAs and other such material for our Technical Support staff. These aren't available/accessible to the public. I write these in Word because they need to be sent around to a team of reviewers from time-to-time, and whilstI'm the only person with RH installed, everyone has Word.
    What I'm hoping to achieve with RH Server is this:
    Do away with the old CHM files that our users have. They're just awful. I'm hoping that in future, when our users press F1 from within our applications, they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp. Forgive my ignorance if I've used incorrect terminology. That way they'll always be reading the latest Help content, live, online, instead of what I wrote last time we sent a product update out. I imagine our programmers will have to edit the functionality behind the action of our users pressing F1 in our applications. Has anyone done this? Are there any issues we should be aware of? What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected? Has anyone done this with a similar number of users to us? We could well have 100s of users trying to access the system simultaneously.
    Gather feedback from users. From what I understand, we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users. Can anyone give me feedback on their experiences with this? Any tips/hints/issues I need to be aware of? Is it possible for us to determine which users accessed which content? Remember, the idea is that users should be able to access this content by pressing F1 - I don't want them to have to sign in every time they need to access our Help system - it should be seamless to them. So, I'm wondering how it would be possible to track user usage without making them sign in. This is important to us because some of our content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.
    Host our internal documentation on the same server as our public documentation. Is it possible to host all of our internal, private documentation on the same RH Server, making it available to our Tech Support team (and other internal teams) only? I imagine we could do this by password-protecting it, but I want to ensure that the public don't even know it exists. ...and our Tech Support people would not be impressed with having to sign in every time they wanted to access their Knowledge Base. Any tips here regarding locking down / restricting access to content?
    A quick note about collaboration:
    Currently, although the Help menus are developed in RH, the KBAs and other PDF documents are written in MS Word. I send them around to a team of reviewers who add their comments/edits and send them back to me. From what I understand, this is something I can do with RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing. Have I understood this correctly? Does RH Server play a part in this process? Can I use RH Server's feedback capabilities as a mechanism for my review team to make edits/comments? I guess I'm trying to get an understanding of how sophisticated the RH Server feedback system is. If I can use RH Server to have the team read/review documents, it'll save me having to manage a bunch of Word documents that I email them. It'll also minimise the chance that a redundant document gets distributed by mistake - something that can occur because people use their locally-saved documents I emailed them earlier, instead of the finals.
    Thank you.

    Hi, symmetricalMan
    Let's see if I can tackle some of these "inline". There are a lot of moving parts to your system (you're a busy guy!)
    I only have time for a few of these. Perhaps Colum McAndrew and others will chime it with their experiences.
    >>they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp.
    It would be WebHelp Pro in the scenario you mention (not AIR Help).
    By "taken to a corresponding page" you are referring to Context Sensitive Help which RoboHelp Server does support (including your F1 scenario).
    >>What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected?
    Hmm. You could either package a plain WebHelp (not Pro) output and distribute for access on a share drive. The detection thing would be up to your developers. Come to think of it, AIR Help does have a potential alternative here which might be worth looking into. Obviously, there would be two systems to maintain. I'm not up to date on it, but you'll find info here in the online help: http://help.adobe.com/en_US/robohelp/robohtml/WS81F63111-6ACF-4a02-B2B2-461FEBFA8093.html
    >>.we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users.
    Actually, the "feedback" is anonymous (no names are collected.) You can however, create "Areas" and analyze the traffic on topics according to sub-sets of your users.
    The feedback is not direct from the users. In other words, RoboHelp Server (at least for now) does not support Commenting (as AIR Help does). So Feedback Reports are derived from the end-users "surfing" your site and collecting their search terms verbatim to get an idea of what they are searching for in order to improve your content.
    >>So, I'm wondering how it would be possible to track user usage without making them sign in.
    RH Server Sites do not have to be "Protected" by authentication. It is your choice. You can have some sites (called Areas) that are authenticated and some sites that are not authenticated, all on the same RH Server. RoboHelp Server uses a database and can authenticate users (by setting up protected "Areas".) However, my networking knowledge is limited and you would have to ask someone else about "persistent logins" etc.
    >>content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.
    Yes, you can do this. This is where RoboHelp Server can be used to create "Areas" for different content to be delivered to different audiences.
    >>Is it possible to host all of our internal, private documentation on the same RH Server,
    Yes you can. However the Tech Support sign in scenario question would have to be answered by someone else. It's hard to know from where I sit.
    >>RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing
    Yes, this workflow would seem to work for you. However, RoboHelp Server plays no role in this review one way or the other. There are many alternatives for sharing the PDF which is described in the documentation.
    See #6 on this page:
    http://help.adobe.com/en_US/robohelp/robohtml/WS1b49059a33f77726-2db1c75912bc47baaf8-7ffb. html
    You should also download the Adobe RoboHelp Server Reviewer's Guide which also has videos embedded.
    http://www.adobe.com/support/documentation/en/robohelp/9/AdobeRoboHelpServer9_ReviewersGui de.pdf
    Hope this helps
    John Daigle
    Adobe Certified RoboHelp and Captivate Instructor
    Evergreen, Colorado
    www.showmethedemo.com
    Twitter: @hypertexas

  • Make your own Fax Server with Automator! (Pagesender solution for Mavericks)

    I have been scouring these discussion boards for some time now looking for a suitable substitute to PageSender, an awesome fax solution for the Mac from SmileOnMyMac LLC, which for some inexplicable reason stopped development and updates after OS 10.6.8. The result is that many small business office users who still rely on fax (and yes...no matter what they tell you, most of the business world DOES still use fax because it's legally binding and more secure than email for the transmission of legal documents or healthcare records, and does not rely on database integration accross different systems, which is sadly but very realistically still a long ways off), and no longer have a way to integrate faxes into a paperless or digital workflow office system.
    I suspect like many folks who receive faxes, those who used PageSender, used a very powerful feature to forward faxes by email, thereby turning your Mac into a Fax server that could distribute your faxes to other workstations and staff throughout the business via email. Presumably, if you have your own email server (Exchange, Kerio, AppleMail server, PostFix enabler etc.) you could distribute faxes on your own internal network, securely behind a firewall, and effectively create a digitial/paperless workflow for your faxes.
    Even if you have a USB modem or multifunction printer that allows you to recieve a Fax to your desktop (Apple's internal fax via printer preferences, and some HP models like the HP MFP 127fw) for example will allow you to recieve a Fax to a desktop folder or forward to a single email address. But the former is of limited functionaliy and the later only lets you send to an email address out over the internet with a registered public domain, which means you give up all control of privacy and means you can't process it through a private mail server to create a digital workflow for your office...
    ...Until now!!!
    I am happy to report that I have finally discovered a very easy and useable feature that will save a lot of time, money, and headaches for those looking to create a digital workflow and fax server system for a small office system. (I don't think there is any limit to scale here, but I suspect offices with more than 10 employees probably have a BizHub, or HP MFP/digital sender that can create the same process directly from the printer, but of course these come with a price tag of $2000 and up...).
    To accomplish this however, you will need some basic requirements which are as follows:
    1) A USB modem from either US Robotics or Zoom Modem. These are readily available from Amazon, MacMall or any number of other online vendors and work very well and seemlessly with all Macs running OSX right up through Mavericks
    OR
    A Multifunction printer that is capable of receiving faxes to a desktop Mac like the HP 127 fw. Other models exist from other manufacturers as well, but you will have to do a bit of research and probably check with the vendor or user manual directly to confirm that Fax to desktop is supported for Mac and OS 10.9.
    2) A dedicated Mail Server (MSFT Exchange, Kerio, MacOSX server with mail server enabled, or PostFix enalber or MailServe from Cutedge Systems)
    You will need to set up an email account on your server that is the parent for all incoming faxes from which the faxes will be sent out as part of your digital workflow. This is beyond the scope of this discussion but if you've come this far and you're still reading, you probably know  how to do this already. I recommend setting this up as a POP account, not IMAP. This way, the attatchments (your faxes) will always remain on your server as a back up, until you delete them from the server.
    3) Now simply go to System preferences and select "Printers and Scanners". Select either the Fax printer for your multifunction printer, or add a fax printer/reviever using the + button and select "Fax" if you are using a USB modem. You must have the USB modem attatched to the computer in order to use the built-in Apple Fax feature for the latter option.
    4) Now click on the receive options. Select "Recieve faxes to this computer" and set your ring answer settings. Check "Save to" and select the designated folder (either Faxes or Shared Faxes on your computer) or create a new folder. Depending on the volume of faxes, and your back up systems, you may want to designate a separate folder on a separate drive, exclusively for your Faxes. This is where all your faxes will be stored.
    5) Now launch "Automator" in your applications folder and create a new workflow. You will be presented with several options. Select "Folder Action".
    6) At the top right of the window space you will see "Folder Action receives files and folders added to" . Select the Fax folder you created in step 4.
    7)On the left hand side of the "Actions" menu select "Mail"
    8) From the list of actions select "New Mail Message" this will take the latest Fax added to your Fax folder and attach it as a PDF to a new outgoing mail. In the "TO" address put the email address that belongs to the parent account your created for the Faxes on your mail server eg. [email protected].  In the subject field you can put "Fax Workflow" or any other generic subject that will identify to all reciptients that this is an email that contains a Fax/PDF attatchment.
    Under "account" use the SMTP account you set up on your mail server to handle the routing of internal emails. In most cases, this will be the same as the parent account created above. (Effectively, this account is sending and receiving emails to itself).
    9) From the list of actions, select "Send outgoing messages".
    10) Save the Automator workflow with a name like "FaxDistribution" or "FaxFlow".
    11) Go back to the Fax folder you created in step 4. Right click or option click on the folder and scroll down the options menu and select "Folder Actions Setup". You will see a list of scripts including the Automator workflow you just created. Choose it.
    That's it!! From now on, when you get a fax, it will get dumped into the designated fax folder, and this will automatically trigger the workflow to atttach and send it as an email to anyone in your office that is set up to receive emails with the "faxserver" address. You now have a paperless fax digital workflow server system for distributing your faxes digitally to anyone in your office who needs to review your faxes. Good luck!

    Thank you for this interesting posting.

Maybe you are looking for