Solution for Help files problem

Hi everyone,
A solution is now available for the problem that some people experience with the Help files not opening from Photoshop Elements 6, Premiere Elements 4, and Audition 3.
Please read Tech Note kb402707:
http://www.adobe.com/go/kb402707
Download and install the new DLL file provided in that Tech Note.
-=Tim K.
Tier 3 Product Support Engineer | Adobe Systems

I almost tossed the program ( CD version ) after two days of not being able to open it while troubleshooting it. Only a blue Windows reporting window would open saying there was a problem with the Editor. I made a test user account and when I opened the program the on-line registration window opened. After registering it on-line I could open it in both the new test user account and my own account. The program never did ask to register during any installs on my own admin account. Seems OK now, hope this helps

Similar Messages

Tried the posted solution for the RETR problem and it works once then it returns. How do you make the change permanent?

Tried the posted solution for the RETR problem and it works once then it returns. Once the email dl'ds the file deleted per the instructions returns. How do you make the change permanent?

Hi DOC808HI
# I don't know what you mean by "posted RETR solution". Could you please post a link to the suggested solution? Perhaps you are referring to this thread: https://support.mozilla.org/en-US/questions/991792 ?
# Anyhow any further troubleshooting information you can provide will be great e.g. Your Operating System Version (XP, 7, Mac OS X Mavericks), your anti-virus if any, your mail provider, your ISP, what you did, what happened with exact error message, what happened
Cheers!
...Roland

Buy my problem of camels Store Lee games possible solution for me my problem?

Buy my problem of camels Store Lee games possible solution for me my problem?

This worked for me, sort of. A while back when I downloaded that windows update that installed the new version of IE, I noticed that IE wouldn't connect to the internet and pages wouldn't load. However, I thought nothing of it because I use Firefox and FF was working just fine.
I went into IE earlier this evening (it still wasn't working) and tried to follow your recommended steps. I got up to step 4 and IE froze. I tried closing it, reopening it and repeating the steps but it would always freeze at step 4. In another thread, someone was saying that iTunes released a security update and that fixed the store for them so I tried opening Apple Software Update and that froze. I tried it several times, nothing. Would always freeze. I even tried updating thru iTunes and IT would freeze.
Finally, I went to the control panel and uninstalled IE7. The iTunes store and the Apple Software Update program are now working! So thank you very much for your suggestion. Otherwise, it may have never clicked with me that IE was the problem.
Windows XP

Is there a solution for my "files in use" installation problem with Adobe Reader XI?

I have tried repeatedly to download Adobe Reader XI (11.0.07), but I keep getting a "files in use" message that indicates my current version, Adobe Reader 8.1, is using files that need to be updated by the download's set up. The message directs me to close my Adobe Reader 8.1 and then continue, but when I receive it my Adobe Reader 8.1 is always closed. I am tempted to uninstall my Reader 8.1 and then try downloading Reader XI, but I am afraid I could be inviting even more trouble. I should mention the reason I am trying to download Reader XI is a notification I received in my computer's status box that indicates my Reader 8.1 is not working properly and suggests I download the latest version. I discovered the notification after I was unable to open a GIF file attachment. Does anyone have a solution for this problem?

Thanks for your reply.
I tried to uninstall my Adobe Reader 8.1 in safe mode, as suggested above, but received a message which indicated that Windows installer could not be accessed. That was a strange message, because I have not had problems uninstalling programs in the past, and, after receiving the message, I tried uninstalling a different program in safe mode and had no problem doing so. I am now going to try your suggestion.
Honestly, these types of technical issues always leave me so frustrated. I do not have a high technology acumen, and because my laptop is six years old, I cannot get professional help without paying a hefty fee. Thank goodness for this forum. If the solutions suggested here do not work, I guess I will keep my laptop until my Adobe 8.1 gives out completely.
Thanks again for your assistance. I will let you know if it works.

CS2 Help Files Problem - Different than those Previously listed

I installed PSCS2 and the installation appeared to go OK and for the most part the program runs as I would expect.
The issue I have is with the help files. When I try to access the help files the Adobe Help Center opens but the only help available is for PS Elements 4. I did NOT remove PSE4 prior to installing PSCS2 and it is still on my machine.
This is a Dell Dimension XPS, running Win XP Pro, 2.8 G Pentium 4 processor, 1G DDR RAM.
Thanks in advance,
Ken Kovak

Thanks to everyone that posted suggestions on how to fix this. I think that deleting the folders/files can't hurt, but I'm not sure it's really necessary.
The problem for many of us is that the CS2 help package is simply gone. I tried everything suggested in all the other threads - including completely removing and reinstalling several applications - and nothing worked until I simply downloaded the help package from Adobe, placed it in the packages folder, and ran help.
AHC.exe is obviously smart enough to check that folder before opening so if it finds a new package it will apparently rebuild the database and "install" it.
The worst thing in my mind is that Adobe hasn't addressed this problem even though it's a known issue and should have been fixed in the 9.01 update release. How lame is that? It's extremely lame to answer my own question Yes, I'm "teaked" that I've wasted so much time on something Adobe should have fixed but is too lazy to address. Kind of like the Bridge problem...... I grow more disenchanted with Adobe all the time...
Anyone that installed Elements 4.0 (for it's superior management and viewing capabilities) may face this problem.
Again, thanks to all the helpful users and an extremely rotten tomato to Adobe.....

VFP 9.0 SP2 Help File Problem

I downloaded the updated Visual FoxPro 9 SP2 help file (dv_foxhelp.chm) from the Microsoft website. Is anyone else having trouble with this file? When it opens, I see the table of contents, but all the topics just show a "The address is not valid" error.
If I open the file outside of FoxPro, I get an "Unknown Publisher" warning from XP.

I had the same problem: right-clicking on the dv_foxhelp.chm file in Explorer then click the Unblock button worked for me.
-- stuart

Cisco Solution for FXO Disconnect Problem

I have Panasonic PBX-->FXO-->1751V------WAN-----1751V-->FXO--Panasonic PBX. I am facing a serious problem with FXO on both ends becoming busy after some few initial calls.
What is the exact Cisco solution for this FXO disconnect problem? I have read and applied some Netpro tips for similar case but none could help.
Can we have Cisco expert explain this??

Hello, I think this url may be helpful:
http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml
Regards.

Help file problem

I am using Dreamweaver MX2004 and Dreamweaver 8 on windows XP
with Internet Explorer IE7. I cannot bring up the help files from
within Dreamweaver without the program crashing. I can however view
the help files by opening them externally. I recently phoned Adobe
to ask for help during the upgrading to V.8 and they were useless,
I finally resolved the problem myself, so I am hoping that you may
be able to help, as Adobe do not seem to be able to.

See if this TechNote helps:
Dreamweaver crashes when accessing help system when Internet
Explorer 7 is
installed
http://www.adobe.com/go/6d7a2c59
Hope this helps,
David Alcala
Adobe Product Support

Does anybody have a solution for the NAT problem?

Is somebody's application or Applet able to play any RTP stream behind a NAT Router? Can anybody establish any kind of connection / broadcasting between two subnets? I've got my RTP-Transmitter@public IP (using RTPManager...SendStream.start()), and I try to receive the stream from my local network which is behind a router (DHCP: 192.168....).
I read forums, newsgroups, looked for any solution for days all over the web but I've found nothing. Zero.
What's the secret? Any hints?
Best regards from Munich / Germany,
r.v.

Hi
I have the same problem.
I have one appletTransmitter that capture video from webcam and transmit it to other client on internet.
I try to transmit medialocator from appletTransmitter to servlet1 and then save MedialLocator as servlet attribute, then other client can connect to servlet2 that send saved MediaLocator to appletClient.
APPLETTRANSMITTER:
URL url=null;
MediaLocator media=new MediaLocator("vfw://0");
try{
url = new URL("http://localhost:8080/servlet1");
catch(MalformedURLException mue){mue.printStackTrace();}
URLConnection conn=null;
try{
conn = url.openConnection();
catch(IOException ioe){ioe.printStackTrace();}
conn.setDoOutput(true);
OutputStream os=null;
ObjectOutputStream oos=null;
InputStream in=null;
ObjectInputStream iin=null;
MediaLocator mResp=null;
String r=null;
try{
os=conn.getOutputStream();
oos=new ObjectOutputStream(os);
oos.writeObject(media);
//oos.writeObject("Prova Servlet");
oos.flush();
catch(IOException io){io.printStackTrace();}
catch(ClassNotFoundException cn){cn.printStackTrace();}
SERVLET1
ObjectInputStream objin = new ObjectInputStream(request.getInputStream());
MediaLocator ml =null;
try{
ml = (MediaLocator) objin.readObject();
context.setAttribute("media",ml);
catch(ClassNotFoundException e)
{e.printStackTrace()}
But on servlet1 there is a ClassNotFoundException: MediaLocator
What do we think about the solution and exception problem?
Best Regards,
Nico from Italy

A solution for iTunes install problems

I upgraded to the latest ver of iTunes and immediately had ALL the problems posted all over the 'net.
The following is what worked for me.
BACKUP!!! Set a Restore Point. Back up your REGISTRY. It is critical that you back it up beforehand and use caution while cleaning it. Please do this in case everything goes T. U.
Remove all references to iTunes, iPod and Quick Time. There are literally thousands and you must get rid of all of them.
Find, download, install a copy of jv16 Power Tools.
Then:
1. BACKUP! Set Restore Point! Back up your Registry! Did I mention backing up?
1a. Be very careful cleaning out the Registry. Take your time. Go slowly. Make sure that what you delete is only iTunes-related. Check twice before deleting. Take. Your. Time.
1b. The Registry is your PCs mind; do not scramble it. You will be sad.
2. Using jv16s Software Manager, uninstall iTunes, iPod and Quick Time.
3. Using jv16s Registry Finder, one at a time, search for and delete ALL references to iPod, iTunes, Quick Time and Apple Computer (BE CAREFUL; it will give you references to various 'applets" and "appletalk"; do NOT delete those. Only Apple Computer stuff.)
4. Using Microsofts Search function, search for all remaining references to iTunes, iPod, Apple Computer (leave applets alone) and most importantly-Quick Time.
5. When you are certain that everything that says Apple Computer, Apple, iPod, iTunes and Quick Time exists no more on your PC, Reboot.
6. Go to www.old-software.com and download an old copy of iTunes. The one that finally worked for me was iTunes v 6.0.5
7. Install an old version of iTunes. DO NOT USE THE LATEST VERSION OF iTUNES! Thats what caused the problems in the first place.
8. Reboot.
Even though you previously "uninstalled" iTunes, probably using the Add Remove Programs application in Control Panel, there remains behind thousands of pieces, parts and references to iTunes and Quick Time, in the Registry, TEMP files, Documents and Settings (Application Data and Local Settings), in Windows/system32 and a hundred other places. You gotta get rid of it all.
Quick Time seems to be the main culprit, but in the end I had to get rid of all traces of all of the Apple applications before I could install again and get it to work.
It took me 3 days to figure out this procedure but once I did, it took only an hour to do it.
I've seen a couple other procedures recently posted here that look good. If you are uncomfortable with going into the Registry, try one of those others first.
And fer cryin' out loud, Apple. Yank the latest version of iTunes off your site. I did a Google search for "iTunes installation problems" and came up with 700,000 hits. Do ya think you might have a problem?
Windows XP Try testing your upgrades before releasing them!

Im trying your method right now, when im finished ill let you know how it worked out. I agree with your comment on apple needing to pull the latest version and get a version that actually works.

Best format for help file

I am creating only my second modest help file ever. We will
be distributing via CD as a demo of our product utilizing
programming to launch the help file upon insertion of cd. What is
the best format (I have it in WehHelp now)? Also any
demo's/guidelines/topics that might be useful in formatting
different topics to add interest and force the user thru the
screens in a specific order. Maybe the whole thing can initially be
"self-running"? I follow instructions well but have limited
knowledge at this stage.

Hello patdod -
Need more info.
Is this for Linux, Mac, Windows, Unix, or cross-platform?
Does this go to government customers / government suppliers?
If so, your customer(s) may not be permitted to use some file
formats (such as Flash / Shockwave, video or audio files, etc.).
Regards,
GEWB

Grapher - Importing Points, and Help File problem.

For some reason, I can't get the help file to load on Grapher to load. I have repaired permissions, but the thing will go no further than show me the entry page to Grapher help. Any searching just throws an error to the Console.
What I am actually trying to find out how to do is to import points into Grapher. There is an Edit Points option. From within the dialog that comes up, there is a button to import data to the application. I have been unable to get this to actually DO anything, and no error or alert is given despite what I provide as input.
Any ideas.
Grapher, btw. is a neat program, but the user interface is godawful. It really is organized pretty badly, IMHO.

Hi, Skip.
1. You wrote: "For some reason, I can't get the help file to load on Grapher to load. I have repaired permissions, but the thing will go no further than show me the entry page to Grapher help."See the "Help Viewer links do not work" section of my "Troubleshooting Help Viewer" FAQ.
2. You wrote: "What I am actually trying to find out how to do is to import points into Grapher. There is an Edit Points option. From within the dialog that comes up, there is a button to import data to the application. I have been unable to get this to actually DO anything, and no error or alert is given despite what I provide as input."I played around with this a bit using the Default graph type.
It appears that the data set you import has to be formatted in columns of x, y, and z coordinates (two columns for 2D graph). It appears to assume a plain text file with the (x,y,z) triplets on individual lines (Return at the end of each line), and tabs between the x, y, and z coordinates for a given point. For example, a data set you could create in TextEdit.
The Import option permits you to specify other options for handling the data you are importing, such as using a comma as the separator (vs. tab) in (x,y,z) triplets, ala CSV (comma-separated values) data sets you might export from Excel and then want to import to Grapher.
Also, if you want to import points for a new data set so you can compare two different sets of data in a single graph, you first need to add (Click [+] in the lower-left border of Grapher) a new data set, then import the data into such. If you simply choose Edit Points > Import with an existing data set, the points you import are added to the currently selected data set in the Equations column.
None of this is documented in Grapher's Help. I basically had to experiment with it to discern the info above.
3. You wrote: "Grapher, btw. is a neat program, but the user interface is godawful. It really is organized pretty badly, IMHO."I agree. The application does need a good bit of improvement w.r.t. Help details and interface design. I suggest you submit a Mac OS X Feedback.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X

Help file problem L/R 5

How do I change Lightroom 5 to display help files? Currently attempt to go to help gets error message: Cannot display help.

Hi rseverin, just comfirm you want to see help topics? If so, you go to click 'Help->Lightroom Help', it should redirect to http://helpx.adobe.com/lightroom/topics.html. If it can not work, try to input the link to your web browse directly, clear your cache if necessary. Hope this can be helpful.

Temp solution for e-SATA problems...

Had a talk with CalDigit about this and they say it should work. It's a solution for now until Apple and Sonnet and CalDigit gets their stuff together.
Here it is:
Use an eSATA Extender. Cost like 30 bucks.
Here's a link where you can buy the thing:
http://www.caldigit.com/store.asp#Accessories
*This is only for MacPros

Ignore this last post! I just tried this out and it doesn't work for RAIDs just yet. It might for you but not for me!
Sorry for the mis-communication!

IPod Touch stopped working after i upgraded it from iOS4.3.3 to iOS6. Now even if i restart my iPod it shows a iTunes symbol followed by a upward arrow mark and a USB symbol. I cannot find any solution for this particular problem in Help section.

I tried to upgrade my iPod from iOS 4.3.3 to iOS 6 through iTunes. As soon as it completed the download of the 840 MB file, it said that my iPod is being restored. But after a considerable amount of time it said my iPod could not be restored and stopped. Now my iPod screen is just displaying a iTunes symbol followed by an upward arrow mark and then a USB symbol.
iTunes has stopped to detect my iPod anymore. I tried to update iTunes 10.7 as requested in the website support page. But if I check for updates in iTunes it is detecting the available updates but not updating it when i click on the update button.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Solution for Help files problem

Similar Messages

Maybe you are looking for