Sound Blaster X-FI Xtreme Gamer Fatal1ty Pro problem

Hello,
I own a Sound Blaster X-FI Xtreme Gamer Fatalty Pro and I have a problem with it. If I want to switch to speakers or headphones, by removing the jack and inserting another one back to the sound card, the sounds stops, or it emits a sounds like when someone connected to an ECG dies. I can only swap headphones with speakers and viceversa when the computer is shut off.
Can you please help me?

Hi,
Did this happen right out of the box or do you own the card for some time now?
Just in case, please ensure that the sound card is firmly seated on the pci slot.

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    You may email via our Support for further assistance.
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