Sound when a new email arrives

The sound does not always play when I recieve a new email. I have been through all steps with customer support and was even recently sent a new IPhone 3G. This did not fix the issue. Sometimes it sounds but most of the time it doesn't. Clearly this is a software issue and needs to be fixed in the next update.

Although you said you have contacted support, and you have been given a replacement unit, perhaps you would like to double check a setting.
Unlock your iPhone, and then hit 'Settings'.
'Fetch New Data' should be the 4th option on the list, Go into it.
Is 'Push' turned on?
Or is 'Fetch' turned on.
If it is 'Fetch', then your iPhone will only alert you as often as you set it to. In my case, every 15 minutes. You can choose every 15 minutes, 30 minutes, hourly or manually.

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    Originally Posted by jgodden
    I have a few users that are having this problem.
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    Once the problem starts, it will do it every time they try to create an email.
    I uninstalled Groupwise Client, cleaned out the registry, and reinstalled it. I uninstalled Adobe Acrobat. I gave the user local admin rights. Only killing the profile is temporarily working. It does come back eventually, usually within a month. I have not been able to link it to a specific email or file attachment.
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