SP01, list of output requests

Hi,
from trx ME9F an user tried to print a purchasing document (purchase order)
System didn't print any output.
From SP01 I checked and I clicked on one of the spool requests that reports an error but
there is not the cause of the error, I can see the following:
http://imageshack.us/photo/my-images/692/immaginef.gif/
Can You help me
Best Regards

Hi,
I tried to update the operating system, and SAP Gui (7.20)
I asked to the user to try to print from the menu System again, Own spool requests
Regards

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