SPA900 - AA script saved but no change on prompts

I changed the AA scripts and saved the changes on my SPA9000. However, the Auto Attendant worked the same as the default script without any change when I called. For example, I changed the audio src to prompt2 or prompt3 and the welcome message was still prompt1 "“If you know your party’s extension, you may enter it now.” Any help will be very much appreciated.

hi! if you dial AA from one of the SPA9xx phones on the network using the Menu button (under Directory>Corporate Directory) can you at least hear the AA prompts? because if not, something is definitely wrong with the device already...reset it to factory default and make sure that you upgrade to the latest firmware... without changing the AA prompts, check first if you can hear the AA...then start again from there...
| isolate! isolate! isolate! |

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