Specific application (Accufund) slow to perform specific operation (Report)

I am running Terminal Services on a Windows 2008 R2 dedicated box operating in an AD domain network. The server is extremely fast in doing most operations (logins take a fraction of a second to complete, applications open very promptly, file and folder
listings are extremely fast, etc.) There are never more than half a dozen simultaneous TS sessions running. Users have their own local profiles on the TS machine.
Our accountant uses a product called Accufund, and its operations are generally quite fast as well. However, when Accufund is asked to generate a report, it presents a dialog box to select the report. Anyplace other than via the TS box,
it takes one or two seconds at most for the Select Report dialog box to appear when selected from the menu. On the terminal Server this can takes anywhere from 4 to 5 minutes.
At one point in time, we determined that if the user has connected to TS with any local printers attached to the session, the Select Report delay would appear, but if she began a session without importing local printers, there was no Select Report delay
at all. This squares a bit with the vendor's assertion that the program is polling for printers before it presents the dialog box, and it may have difficulty if there are any local printers attached to the session.
Most recently, it appears that if local printers are attached to the TS session we have a 4-5 minute delay in reaching the dialog box, and if local printers are not attached, the delay is about 90 seconds. The numbers do not seem linked to
how many users are logged on at the time.
I should mention that once the dialog box appears, all the rest of the reporting process goes smoothly and quickly whether or not local printers are attached.
I have applied the hotfix mentioned in KB2655998 that removes the accumulation of idle TS ports (and I had many hundreds of them accumulated), but that had no effect on this
issue.
I feel like this is an issue with the Accufund software, but the developer claims that they have many clients using RDP, citrix, etc who do not have these issues and they leave it as my problem.
Can anyone suggest a troubleshooting direction I can take, or list of things to check to be able to bolster my case with the vendor?
Thanks very much,
Peter

Hi,
There seems to be general overview of your case, might this may be the case.
It seems software is using a printer driver that is located on a network print server, instead of a local printer driver on your hard disk. When you use a remote printer driver, you may notice that it takes longer to change your default printer setting, and
sometimes that software may perform more slowly than you may expect.
Software (accufund) is installed on your computer, but software was once running from the network. When the computer is not connected to the network, there is a long delay when you are opening reports.
For this you can try to reinstall the printer driver by using local port, either repair\replace the reports and check the result.
Re-install printer driver using local port.
1. In the Printers dialog box (click Start, point to Settings, and then click Printers), double-click Add Printer. When the Printer Wizard appears, click Next.
2. Click to select Local Printer, and then click Next.
3. Click Create a new port, select Local Port in the Type box, and then click Next.
4. Type the network share name for the printer in the Port Name box. For example, type \\Server name\My printer, and then click OK.
Click Next, select your printer manufacturer and model from the list, and then follow the remaining steps in the wizard to reinstall your Windows printer driver.
Click Next, and then use the disk that was provided by your printer manufacturer, and then install it according to the installation instructions. For more information about how to install the printer driver that was provided with your printer, please contact
your printer manufacturer.
Hope it helps!
Thanks.
Dharmesh Solanki
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