Spyware/malware and Mac Mail

Here's the deal... I've been having trouble with my cable email provider not accepting my email password. It's my second email account so I don't pay a lot of attention to it. Anyway, I found out they have been blocking my email account since 4/10/14 because somebody has accused me of spamming, which I haven't done. They didn't bother to notify me, they were waiting for me to call them.
Well, to get this email account up and running again, they want me to run a spyware/malware program on my Mac. How is that going to prove anything to them if I'm supposedly the one doing the spamming? What program should I run and won't I be open for trouble on my computer by doing so.
I asked the guy how they would know if I ran the software, "We'll just take your word for it!" is what he said. ??? Anybody have any suggestions?

Tell them you ran Sophos Home AV Mac. It's free. You can even really do a scan and then uninstall it--or keep it. It comes with an uninstaller. If it finds anything, it will probably be something that will only run on Windows...or it might just find some adware. I'm actually using it on 10.8. It slows things down a tiny bit sometimes, but that's the only issue I've seen with it. If you were spamming, it could mean that you had inadverently been enlisted in a botnet. But there are none for Mac as of this writing.

Similar Messages

Downloading of emails via webmail, iPhone and Mac Mail

I currently access emails from my ISP via three avenues. I use webmail when I'm in the office, iPhone on the go and Mac Mail at home. However, I will end up seeing the same emails three times. Even after deleting unwanted emails from my webmail, they will still appear in iPhone and Mac Mail when I access emails and vice versa. Has this anything to do with the POP or IMAP settings? I have set my ISP email on iPhone and Mac Mail under POP. I have ever tried to change the POP to IMAP with same results.
Any advice? Thanks.

I am having the same issue.

Outlook and mac mail client attachements freeze, skype freeze

Hi all,
I am working in a company that many users have Macbooks Air and Pro. One specific user with a a Macbook air that has a clean install of Yosemite (not even a week ) started to have problems with the mac mail client attachements. Every time he tried to insert a file the mail client frozen and had to force quit. After a while i observe the same issue on Outlook mail client. At last after a reboot that he did to see if that gonna solve the problem then Skype started to freeze also and had to quit every time. So now, so far none of the above apps work as expected and the Skype doesn't work at all. It has to be noted here that we did the upgrade from Mavericks to Yosemite to solve the Skype issue that he had also for a couple months now and it wasn't resolved from Skype's support team( never answered). So for now we have again the same problem and and with a fresh install of Yosemite i am started to thinking about hardware issues or even broken drivers, code to Yosemite etc. The laptop has an encrypted SSD using Filevault, SEP, Office and Acrobat Reader nothing else.
Any thoughts to solve this issue?

Hi Brody,
Thank you for your answer, yes i did erase the hard drive and install Yosemite!! After a second call that i made with my client he said that first of all:
The problems of the Outlook and mac mail client attachements freeze started after he install Cisco VPN Anyconnect (I don't think that this has to do anything with the freezing) so he tried to remove this using Appcleaner. After this not only the Outlook and mac mail client attachements freeze problem was remaining but he saw that skype started to freeze also. No matter how many uninstall and install he made to the Skype, Skype continues to freeze. For the mail freeze i advise him to use the verify/repair disk permissions and so far that one solved. The remaining problem is the Skype Freeze so far. I also tried to remove the Skype following this https://support.skype.com/en/faq/FA12073/how-can-i-completely-uninstall-and-then -reinstall-skype-for-mac-os-x
so to avoid Appcleaner and still the problem persist even with older versions of Skype. I also create another profile account in Yosemite and Skype seemed to played well there. But i would need to solve in his account so to avoid any file transfer. Do you have any idea why that happened? Is it a file permissions problem? Corrupt/missing files in users profile? This one problem had in the past as i wrote in the previous comment and couldn't work at that time.
Any thought on that? What could be wrong?
Thanks

My Safari, Address Book and Mac Mail have stopped working.

Recently my Safari, Address book and Mac Mail have become unstable, I cannot edit or copy anything from my Address book, most of the time it'll stop responding before I can even view an address. My Safari keeps freezing and then crashing and I have to force quit, sometimes several times before it'll close. The Mac Mail won't do anything, it tries to download mail and then will sit there doing nothing, again sometimes I have to force quit several times before it'll actually quit.
I have run the extended hardware test and all is fine, I have reinstalled my OS and then restored my info from a backup and still it doesn't work. Can anyone shed any light on this?

Hi jen_bob,
My iMac is a trooper, so far this is the first time its played up - I have I pushed it too far?
I think you've just installed the wrong version of Safari, that's all. Safari 3.x is supposed to be for OS X 10.4 or 10.5 - according to your tag line you are using 10.3.9.
Assuming you are using 10.3.9, then the Safari install will have updated a few system frameworks that are used by other applications (such as Mail). In that case, the 'easiest' way to get things working again is to do an 'Archive & Install' and choose to preserve users and network settings.
http://support.apple.com/kb/HT1710

My Mac Mini/Yosemite is new. But it now has malwares and Mac Keeper keeps popping up even after uninstalling.. Who can help?

Hi everyone,
My mac mini is new. I have a few issues with it.
But the most annoying is the malwares that infested it now. I have only been using it for about 3 weeks or so. Of course, I thought everything that popped up are safe to click and just standard to click. I don't know yet what's best. Either, I figure out how to remove these ads / malwares or I just thought of reformatting it and start anew with it.
What would you guys recommend and please include steps for me to follow. I'm no techy.
By the way, I do not see these extensions on my Finder files (Conduit, also known as Trovi, MyBrand, or Search Protect, etc.) As a matter of fact, my extensions folder is empty except for the Adblock and AdBlock Plus that I recently installed to kill the ads. However, it worked but it didn't stop MacKeeper and Facebook ads from popping to a new window each time I click a link, or just a space on a safari)
On YouTube, when I watch a video, every second, the other videos are pushed down for as long as i watch, they are kept being pushed down. These are done by ads that are being stopped by the AB and ABP. yes, the ads do not appear. Just a white space forever adding up. Very frustrating. Please help.
Thanks in advance!

How to uninstall MacKeeper - updated
How to Remove MacKeeper
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

Cannot download blueyonder emails to both iPhone and Mac Mail

Up until very recently I was receiving blueyonder emails on both my Mac Mail app on my MacBook and on my iPhone.
Now the emails will only download to the device it hits first. So, if I receive emails on my iPhone overnight, they wont be received on my MacBook/Mac Mail app when I switch it on and vice versa.
It's a blueyonder (virgin media) email account using POP3.
Macbook is running Mac OS X 10.5.8
Iphone 3G running 3.1.2
Any ideas what to do to receive the emails on both devices?

Hi I had the same problem a couple of weeks ago. They have posted a solution on their website it's just hard to find!
All you have to do is in your phone mail settings you have to add "recent:" before your username (I've put it before address and description as well just incase)
so for example:
recent:[email protected]
here is the info from the website
How do I download mail to multiple POP email programs?
Important information for customers who download Virgin Media Mail using several email programs or on different computers or devices
To access your messages with multiple POP email programs, use recent mode in every client to make sure that all messages are made available, rather than only to the first client to access new mail. Recent mode fetches the last 30 days of mail, regardless of whether it's been sent to another POP client already.
To enable Recent mode, replace '[email protected]' in the Username field of your POP client settings with 'recent:[email protected]' and ensure that the Leave messages on server option in your POP client is enabled.
POP Download settings - keeping copies in your webmail inbox when you download messages to Outlook or other programs
By default, when messages are downloaded by Outlook Express or other email programs, Virgin Media Mail is set to keep Virgin Media Mail's copy in the Inbox. This means that we keep a copy in your webmail inbox so it can be accessed online via webmail, or by other email programs on different computers or mobile devices.
If you want to change this, you can go to Forwarding & POP/IMAP within Settings, and next to When messages are accessed with POP select one of these options in the drop-list:
- archive Virgin Media Mail's copy
- delete Virgin Media Mail's copy
If you chose to keep or archive Virgin Media Mail's copy, these messages will eventually fill up your mail quota, but remember that with Virgin Media Mail you do have lots of space.
Please note that some email programs may be set to delete your messages when they are downloaded, but the setting within Virgin Media Mail will override the options set in your email program.
hth

Cisco VPN client and mac mail

Hi all,
I wonder if someone can be more helpful than my uni IT department who take a minimum of a week to get you an IP address...
My new uni uses Cisco VPN client for connection to the Wi-Fi network. It all works great apart from one (very annoying problem):-my e-mail accounts in mac mail don't seem to be able to connect via the VPN. I have had both an IMAP and a POP server e-mail account work automatically wherever I connect in the world for over a year now-so its not the way I've set up the accounts.
Is there any way to get mac mail to "see" the VPN connection. If I have to physically plug-in my mac this seems a tad ridiculous when it works in every coffee shop with free wi-fi.
My uni are not helpful as they want people to use either outlook or better still log-on to their e-mail using the web. I don't even want to use their e-mail-what is the point when I move jobs again in a year. What I do currently is use an IMAP account from my last job which I've set to forward to my "e-mail for life" from my undergrad uni. I basically only give out my life e-mail address and this also goes on all my papers.
If I can't access this easily and sort all my mail in all the folders I've created to filter out things like facebook etc. I'm wondering what the point of mac mail is.

Yeah, that stuff normally works for me. Unfortunately this is a situation where you have to use an external Cisco VPN client software, whether you like it or not. Its this horrible clunky thing (which at least half works I guess). So its only like normal wi-fi in terms of selecting the network, then you have to open up this application and put in your log-in etc. Most of the settings on this client seem locked, so there isn't much I can do to configure it.
I've just got to my (temporary) accommodation which doesn't have wi-fi or VPN (just ethernet) and my mail is working again-so it must be the VPN. Goodness knows how it works with an iPod touch (interested in getting one but kind of pointless if I spend most of my time at work and it doesn't work...)
Thanks for your suggestions though!

Since maverick upgrade itunes keeps quiting and mac mail want let be change the font,

Since upgrade to 10.9 itunes keeps quiting and i cant change the front in mac mail
(is it just me or was this upgrade a waste of time)

Choose Preferences from the Finder menu, click on the General tab, and uncheck the box to open folders in a new tab.
(117195)

Hard Drive Crash and Mac Mail Messages

The 160GB hard drive in my 17" Mac Book Pro blew up. I was able to get all my files off before it would not reboot in any mode...except for my mac mail messages, which I forgot about until it was too late. I have logged on to the web and can see them there, but my question is, when I get my laptop back with a new blank hard drive and set up mac mail again, will it pull in my messages from the mac server, or will the server delete them (and then I lose them forever) when it doesn't see them on my laptop?

Setting up an email client with a new computer won't erase the copies of the email on the web; they are only deleted if you explicitly delete them, or if the client is set to use the POP protocol and the option to delete them on the server when they are transferred to the computer is chosen. If the IMAP protocol is used, the messages are not automatically downloaded to the computer upon receipt, and are available only on the web unless saved manually.
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Unable to access webmail in browser and Mac Mail

I am a Mac convert from PC and I love my Macbook Pro with Retina display that came with Mountal Lion. Until recently after my visit overseas, I am neither able to access my ISPs webmail through Safari or Firefox on my laptop nor through Mac Mail app with unchanged settings provided by Road Runner, such as webmail.kc.rr.com, apop-server.kc.rr.com/smtp-server.kc.rr.com/110/25. Safari is too slow and hangs with connection errors for webmail. My ISPs id is my business id I use as I travel overseas constantly. I spent several hours and had my spouse call in local tech support and it is a pain having to call your spouse to login and forward email to a public email. Any help is appreciated as my ISP has been anything but helpful in resolving this issue blaming the OS.

Thanks for your reply, Sig. I spent over three hours with my ISPs support tech, deleted and added my account, and even rebuild was of no avail. From Terminal, I am able to ping and I get an IP address but when I try connecting to webmail server, the browser returns an connection error, in Mac Mail I get the following message,
"Unable to receive Mail -
There may be a problem with the mail server or network. Verify the settings for account “Road Runner” or try again.
The server returned the error: The connection to the server “pop-server.kc.rr.com” on port 110 timed out." The tech asked me to check with the local ISP who directed me to ask Road Runner to clear the block off SMTP port.
I have not used mail2web until now, but would give it a try if it resolves my issue. Thanks for your help and assistance.

Why do I show both the iCloud and .mac mail accounts on my phone

I have an icloud account and both the .mac and icloud mail account show up on my iphone. Is this necessary? If I disable mail on the icloud page of my phone, will the mail be accessable in icloud but not show as a seperate account on my phone?

You can't merge the backups, you'll have to delete the backup of your old phone. If it says it's currently in use when you try, that will normally clear up on its own but may take 3-5 days to do so. Give it a few days and try deleting the old backup again.
In the meantime, you can create a manual backup of your new phone on your computer by connecting it to your computer, opening iTunes, clicking on the name of your phone in iTuens, going to the Summary tab of your iTunes sync settings and clicking Back Up Now. Also go to File>Devices>Transfer Purchases. Then you'll be safe until you can start backup up to iCloud again.

BB Curve 8330 and Mac Mail on Browser/Internet

Hi there,
I wanted to access my MobileMe Mac mail using the BB browser. I received an error message telling to me enable Java which I then did. Still not able to access the website, www.me.com, keep getting error message. I then went into the settings and checked them for both the WAP and Internet browser portions, all now have check marks beside the Enable java feature.
Am I missing something? Is it possible that the java doesn't want to run on this Curve? Do I perhaps need to update the OS? What is the most recent version available and does it have to be downloaded from your carrier (Bell Mobility in my case).
Any advice or suggestions on how to correct this issue would be much appreciated. Thank you in hopeful anticipation.
L.

Welcme to the supprt frums
I don't have a MAC (yet - thinking about it) =-= I found this - not sure if it will help
http://na.blackberry.com/eng/services/desktop/mac.jsp
Nurse-Berry
Follow NurseBerry08 on Twitter

Windows Live Mail and Mac Mail

Hi,
I have Windows Live Mail up and running nicely through Mac Mail (I have just switched from PC to Mac). However I'm wondering what's the right way to sync them fully. I mostly access email through Mac Mail now but whenever I need to access Hotmail through the web, all the msgs I have read or deleted earlier are still showing as unread.
Any help would be much appreciated.
Thanks,
Helen

I see no one else has answered so I’ll try to get the ball rolling and maybe others will chime in.
First, I am not familiar with Windows Live Mail so I can’t guarantee to give directions to get you there from here but I’m sure there is a way. Some Googling found these paths:
A tutorial on the process (transferring mail and contacts):
https://www.youtube.com/watch?v=KpSQ3-DKxSc
Uses https://convertmyemail.com/
$20
Also https://discussions.apple.com/thread/2536701 which points to
http://www.windowslivemailconverter.com/mac/
$50.
That led me to “elm to mbox” where I found
http://download.cnet.com/EML-to-MBOX-Converter/3000-2369_4-75999580.html
$50.
and
http://www.emltombox.org/to-mac-mbox-converter.html
$50

Preview and Mac Mail not working after upgraded to 10.4.11

Hello,
I just upgraded to 10.4 everything works fine, after I upgraded to 10.4.11, I find funny noice on my hard drive and preview, mac mail is not working. Trashing the preference is not working.
Urgent help please.
Thank you
Benny

There are no guarantees, but following this procedure when installing updates and upgrades on your Mac, or even re-installing them, will go a long way towards avoiding unpleasant after effects and ‘post-update stress disorder’.
It is also worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
The 10.4.11 Combo Updater for PPC Macs is here: http://support.apple.com/downloads/MacOS_X_10_4_11_Combo_Update__PPC
And for Intel Macs: http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411comboupdat eintel.html
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.4.11 update here: http://support.apple.com/kb/TA24901?viewlocale=en_US
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.10 to 10.4.11. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
If you are updating Safari (or just have):
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very first thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari. Remember: Tiger up to 10.4.10 used Safari 2.0.4 or, if you downloaded it, Safari 3.0.3 beta. Safari 10.4.11 used Safari 3.0.4 which was not a beta. If Safari 3.1.2 on 10.4.11 is not the fastest browser you have ever used, then something is wrong!
Moreover, trying to revert to Safari 3.0.4 (or worse still, version 2) when running 10.4.11 or 10.5 can have repercussions, as Safari 3.1.1 uses a completely different webkit on which other applications like iChat, Mail and Dashboard Widgets etc also rely, and may entail you having to reinstall an earlier operating system.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party ad-on. Two such add-on that have been frequently mentioned here for causing such problems are Piclens and Pithhelmet. If you have them, trash them.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
• /Library/InputManagers
• ~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).

Mail Os 10.3.9 and .Mac mail talking to each other

I recently set up a .Mac account for my husband. Now all mail, mine AND his is going into the .Mac mail online and none into the OS 10.3.9 mail. I would like all the mail to go into the OS X mail. When I open the drawers for OS X mail, the Inbox has both of our .Mac accounts listed. I would think that I could just click on one of them and have the mail come in there. Not so. Both accounts register 0 mail. Now I have to go up online to get the mail and to answer it. As I have dial-up, this ties up my phone line. Also, my husband is a technophobe and to get him to sign online will be like pulling hens teeth. How can I tell .Mac to send all the mail to the OS X inbox? Thanks for any help.
iMac G4 Mac OS X (10.3.9)

If you haven't changed the account type for either account, a .Mac type account is really an IMAP type account and behaves in the same way.
With a POP type account, messages are downloaded from the server and with a .Mac or IMAP type account, the account's Inbox mailbox in Mail is synchronized with the server.
Do you keep the Activity Viewer window open? If not, I suggest doing so to watch if the download/synchronization process does occur when each account is checked for new mail. At the Mail.app menu bar go to Window and select Activity Viewer.
Next items to check - go to Mail > Preferences > Accounts and under the Advanced tab for the account preferences, is "Include when automatically checking for new mail" selected?
Also, what is your selection for "Keep copies of messages for offline viewing:" and is "Automatically synchronize changed mailboxes" selected?
If there are a number of messages available at the server and since you are using dial-up for internet access, the synchronization process can take longer than expected but using the Activity Viewer will indicate what if any activity is occurring.

Spyware/malware and Mac Mail

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