SQL on CUIC help please!?

Question

Hi Everyone.
We have recently had the outbound option put in and shortly identified a bug which was reported to Cisco (CSCud29354) which makes real time monitoring of abandoned rates very difficult.
My SQL is very limited but I managed to write 2 queries, one that would give me the amount of connected calls by campaign and one that would give me the amount of abandoned calls by campaign.
I got in touch with the company that implemented the system and asked them to combine the 2 queries and add a formula for working out the abandon rate. Whilst they couldn't give me something that was tested on CUIC they sent me the below which gives an error of:
"Create the parameters or correct the query syntax and  recreate the parameters. Incorrect syntax near ' '
If someone could help that would be great as I can't get my head around how the query works - below is what I was sent from the company:
As you know, the solution requires the merging of the 2 queries.  The method used below is to embed the Abandoned call count query by CampaignName into a nested select or aka sub-query. The sub-query references back to the CampaignName to ensure it is fetching the count required for the CampaignName only. This is achieved via the names results sets X and Y.
I’ve also included the syntax for calculating the Drop rate based on the retrieved values per CampaignName.
There may be some tweaks required that are relevant to your appropriate SQL engine but the below should provide a good starting point.
SELECT  CampaignName,
SUM(Connected) AS Conn, (
SELECT SUM(Abandoned) AS ABD
FROM
SELECT CampaignName, DateTime, COUNT(CallResult) as "Abandoned"
FROM Dialer_Detail(nolock), Campaign
WHERE Dialer_Detail.CampaignID = Campaign.CampaignID AND
CampaignName = Y.CampaignName
AND CallGUID IS NOT NULL
AND CallResult = 20
GROUP BY CampaignName, DateTime
UNION ALL
SELECT CampaignName, DateTime, COUNT(CallResult) as "Abandoned"
FROM Dialer_Detail(nolock), Campaign
WHERE Dialer_Detail.CampaignID = Campaign.CampaignID AND
CampaignName = Y.CampaignName
AND CallGUID IS NOT NULL
AND CallResult = 16
GROUP BY CampaignName, DateTime
) X
WHERE DateTime >= :StartDate
And DateTime <= :EndDate
And X.CampaignName = Y.CampaignName
GROUP BY  CampaignName
WITH ROLLUP) AS ABD2,
((ABD2/Conn)*100) as “Drop Rate”
FROM
SELECT CampaignName, DateTime, COUNT(CallResult) as "Connected"
FROM Dialer_Detail(nolock), Campaign
WHERE Dialer_Detail.CampaignID = Campaign.CampaignID
AND CallGUID IS NOT NULL
AND CallResult = 20
GROUP BY CampaignName, DateTime
UNION
SELECT CampaignName, DateTime, COUNT(CallResult) as "Connected"
FROM Dialer_Detail(nolock), Campaign
WHERE Dialer_Detail.CampaignID = Campaign.CampaignID
AND CallGUID IS NOT NULL
AND CallResult = 16
GROUP BY CampaignName, DateTime
UNION
SELECT CampaignName, DateTime, COUNT(CallResult) as "Connected"
FROM Dialer_Detail(nolock), Campaign
WHERE Dialer_Detail.CampaignID = Campaign.CampaignID
AND CallGUID IS NOT NULL
AND CallResult = 10
GROUP BY CampaignName, DateTime
UNION
SELECT CampaignName, DateTime, COUNT(CallResult) as "Connected"
FROM Dialer_Detail(nolock), Campaign
WHERE Dialer_Detail.CampaignID = Campaign.CampaignID
AND CallGUID IS NOT NULL
AND CallResult = 14
GROUP BY CampaignName, DateTime
UNION
SELECT CampaignName, DateTime, COUNT(CallResult) as "Connected"
FROM Dialer_Detail(nolock), Campaign
WHERE Dialer_Detail.CampaignID = Campaign.CampaignID
AND CallGUID IS NOT NULL
AND CallResult = 21
GROUP BY CampaignName, DateTime
UNION
SELECT CampaignName, DateTime, COUNT(CallResult) as "Connected"
FROM Dialer_Detail(nolock), Campaign
WHERE Dialer_Detail.CampaignID = Campaign.CampaignID
AND CallGUID IS NOT NULL
AND CallResult = 23
GROUP BY CampaignName, DateTime
UNION
SELECT CampaignName, DateTime, COUNT(CallResult) as "Connected"
FROM Dialer_Detail(nolock), Campaign
WHERE Dialer_Detail.CampaignID = Campaign.CampaignID
AND CallGUID IS NOT NULL
AND CallResult = 24
GROUP BY CampaignName, DateTime
) Y
WHERE DateTime >= :StartDate
And DateTime <= :EndDate
GROUP BY  CampaignName
WITH ROLLUP
Thanks a lot
Russell Healey

Answer 1

Sometimes, the most obvious things are the harder to see...
The correct is 'order by', not 'order_by'!