SRM WEBSURVEY - VIEW OF THE RESULTS

Dear experts,
We are implanting version 5.5 of the SRM and we are using the WebSurvey
functionality to send a questionary manually via transaction
BBP_EVAL_SURVEY.
We are able to create a survey, create a questionary, associate a
questionary to the survey and associate users to the survey as well.
After configuring the survey, we send the questionary to the user.
The user gets the questionary at his/her e-mail and respond it. We
configure a service user in SRM to receive the message (as the same e-
mail adress configured in SO50).
We checked that the message is reaching the service user´s inbox in
SRM, however the result is not being transfered to the WebSurvey.
Many thanks in advance.
Kind regards,
Gilvan Melo

Hi Gilvan,
Approx. one year we tried to do the same. We had just the results as you have (answers getting in inbox of service user, etc...). However when we tried pushing the results towards BW for reporting this was not possible. Reason was that the results are not getting stored in the different tables.
For this we opened a customer message to SAP. After discussions with development support of SAP (they also had some discussions internally) they replied to us that this functionality is not supported (although something likely is said to be possible in config guide).
Below extract from message:
It is possible to create a new survey and a new questionare in the
transaction BBP_EVAL_SURVEY, but it is not the standard scenario that
you trigger the sending of the questionare out from this transaction.
This is the reason why the parameters could not be saved.
The standard process for sending questionares via Email for example in
Confirmation:
- you confirm a purchase order as recipient.
- you can click on button "Evaluate Vendor " and then you can see the
questionare immediately or the questionare will be send automaticaly viaEmail to specified recipient, which should be customized in SRM.
Also it should be registered in SRM, to which transaction (confirmation,invoice or vendor list) do the survey and questionare belong to (please
ref. to page 26 in cofig. Guide).
As there is no error in the SRM functionality regarded to vendor
evaluation and as your request is a consulting issue, we suggest that
you contact the Remote Consulting section for further questions
Hope this help.
Regards,
Kristof

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