ST6140 - how to clear false warning message?
Two weeks ago I configured a new ST6140 array. By error I set the same IP address on both the controllers. It was a wrong configuration, so the system turned on the warning LED on front panel and displayed an appropriate error message in CAM interface.
The issue was corrected, and now all four management interfaces have different IP addresses. I also acknowledged the message in CAM. But the alert LED is still on, and the alert message is still displayed in CAM.
How to force array/CAM to clear that warning?
CAM 6.0.0.10, the corresponding firmware is installed into array.
Thanks for your reply.
Those steps should solve that error message regardless of whether or not the paper goes through the printer. Sometimes there are things like small pieces of paper in the path that can cause the message to persist. If you've done all the steps to clear the jam and the message continues, then it's likely that the printer needs to be fixed or serviced - that's the last step in the document. I would encourage you to follow the other steps completely before assuming service is required even if the only symptom you're seeing is the error messsage.
I am an HP employee.
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