Start NewProcess properties question

Hi,
I have a simple workflow invoked from the WorkSpace.
LC version is ES2.5
User's client computer has Acrobat Reader, version 9.4.0
The .PDF form has some simple Text fields, plus a couple of Signature fields.
The Submit button on the form has the "Submit as PDF" checked.
The problem is,
after the form is launched in user's Workspace, the user fills up the form, DigiSigned the signature field, But when the user clicks the "Complete" button, it just disappeared, there's no error message, but the workitem did not go to the next person in the workflow.  Can't find the process in the AdminUI either (Process Search showed nothing running, and nothing is in the Stalled Operation nor the Stalled Branch lists).
What could have caused this?
and What should be set in the Start NewProcess's property sheet?
In the Presentation & Data tab, I have,
Asset - the .PDF form
Action Profile -- Default, with the "Reader Extend" box checked in the "Default Render Process Configuration" section.
Start Point Output -- use a Document variable
Reader Submit -- unchecked (doesn't seem to fix the problem even if I check the box)
What to do to let it go to the next step in the workflow?
thanks

sorry I was wrong,
if I uncheck the "Reader Extend" box,
the form did show up,
but I won't be able to Sign the signature
and when I click the Complete, it didn't get submitted.  the form stays on the screen.
Interestingly,
when I tried the Sample "EndToEnd Mortgage Application"
I was not able to Sign the signature field also,
but when I click Complete, it did go away.
However, when I search the process in AdminUI, there's no EndToEnd instance either.
another interesting thing is,
the EndToEnd Mortgage sample has the Reader Extend box unchecked,
and everything there appeared to have been grayed out,
even if I check the Reader Extend box, it won't get saved, it stayed as unchecked...
why is that?
thanks

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