Status change from 'Completed' to 'In Process' not allowed

When configuring Appraisals in R/3 we want to change the  Status of 'Completed' when pressing the 'Reject' button so that it moves to the Target Status of 'In Process'
However, we are getting an error message:
Status change from 'Completed' to 'In Process' not allowed
The SAP help states the following:
In Process (only if final appraisal or part appraisal is defined)
This has been defined at Template Level.
So I don't understand why we are getting the message.
Does any one else know of a way to configure the Appraisal template so that after it has been 'Rejected' it moves back into 'In Process'
Thanks
MN
Points Rewards!

Hello Andreas,
Ah, sorry, there was so much talk about user decisions that I assumed you were using a standard decision task.
Still, I would be extra careful of changing the way workflow usually works because you have an unknown target audience that are based on the standard.
The standard SAP philosophy is quite simple: cancel/F3 or do nothing and it stays reserved. If you do not want it reserved, you need to perform an action. This is based on a majority of processes: in most cases when you execute a work item you will also be the one who is going to completed it. Replacing it is the lesser used of the two alternatives, therefore it is the only one that requires an action on the part of the user.
Again, this is intended as constructive input. Strange quirks and unusual behaviour tend to add a black mark to software if they do not make things easier to use. In many environments users are not even aware of the reserve/replace business, so there you would be adding an additional layer of complexity.
Personally I would find an exit popup annoying as a regular workflow user - regular decisions can be approved with one click, or I can back out with a single click if I need to make a phone call or look up some info before approving - but with this new-fangled thing I've got an extra button to click and an extra thing to think about. This is especially the case in a payment approval scenario where you may have users in some departments who may approve hundreds of payments each week.
My suggestion would be to leave it like that. By all means put an option into the user decision to put it back or to 'un-reserve' it (and loop round if the user chooses it). That way you are adding value and not clicks.
Cheers,
Mike

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    Still, I would be extra careful of changing the way workflow usually works because you have an unknown target audience that are based on the standard.
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