Sending e-mail only if the status changed from a specific status
Hi Gurus,
There are a lot of thereads about sending an e-mail when the status is changed to something...
But ,Is there any way to check the <u>previous status</u> prior to send the e-mail?
For example;
I want to send an only e-mail to message processor when the status is changed from "customer action" to "In process" but not when the status is changed from "new" to "In process"
In my opinion to achieve the scenario above there must be something else so-called "previous user status" in the condition creation screen. But there is no...
Thanks in advance,
Gencay
Hi Suzi,
You should select "Value of Item in Expression 1 = Expression 2" as condition in your mail processes. For the approved process, write Approved as Expression 2 in the condition, and Rejected for the rejected process. For both processes write P5_STATUS in Expression 1.
Hope that helps.
Regards,
Sergio
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import java.awt.BorderLayout;
import java.awt.event.ActionEvent;
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import javax.mail.Session;
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import javax.mail.internet.MimeBodyPart;
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import javax.swing.JFrame;
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Ah, sorry, there was so much talk about user decisions that I assumed you were using a standard decision task.
Still, I would be extra careful of changing the way workflow usually works because you have an unknown target audience that are based on the standard.
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HISTORY:
Yesterday I began to create a new mailbox to be stored on my Mac for Sent Mail from 2006 to be transferred from another existing Sent Mail mailbox (also on my Mac) that, via Mail Rules, I have all sent mail from a single AOL account archived in--I wanted to begin feeding the last days of 2006 mail into it, and then let the pre-existing Sent Mail collect messages for 2007. The 2006 file was just over 125 MB, and along with a 2005 Sent Mail file and a 2005 Received Mail file of AOL archives, was to reside in a parent folder for AOL, simply called AOL Past Mail. Simply put, I have separate annual Sent and Received mailboxes stored on my Mac for two of my three e-mail accounts within larger folders labeled Past Mail for each account.
In a long story made short: I went to Rename (under Mail>Mailboxes menu) the parent mailbox from "Past AOL Mail: 2005" to "Past AOL Mail: 2005-" (thus with a dash to let that folder be open-ended for subsequent annual mailboxes to be added for each year). I got a message that Mail could not rename the box, and the next thing I know, there is my old Parent mailbox/folder (Past AOL Mail) whited out with four blue mailbox/folders filed within it (these included 2 folders for Received Mail for 2005 and 2006 and the Sent Mail folders for the two years). When I selected the whited out parent folder or one of the blue-colored sub-folders (the Sent and Received mailboxes) it said I had "0 Messages" in each.
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The Import began smoothly enough but when it finished it had only copied mail from Jan. 1-April 10, 4:00pm. I repeated this process several times (even once with a second back-up HD that was not quite as recently updated, and once with the "Mail for Mac OS X" option) and every time got 229 messages of exactly those dates and time. Yet the messages in the "mbox" on the back-up HD clearly showed over 1,000 files dated through Dec. 24.
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1) LaCie back-up HD: April 10, 11:45pm-Dec. 24 (Oddly the efforts to "Import Mailboxes" under Mail>File seem to have removed the 229 messages that were partially imported.)
2) In various Import Folders "mboxes": Jan. 1-Apr. 10, 4pm.
3) On the IMAP server (AOL), which can be dragged to any reassembled folder on my desktop, if done before the messages expire on the AOL server:
Dec. 1-current.
QUESTIONS:
1-Instead of deleting the whole Library>Mail folder from my laptop, can I just remove the broken folder I am trying to reconstitute from Library>Mail, and replace it with the (nearly) complete folder from the back-up?
2-If I were to do step 1 above, should I remove all other files from the mbox folder (Info.plist, content_index, and tableofcontents) that I am draggin in from the back-up, or leave them?
3-Having read the suggested steps for similar, but it seems significantly different, problems in this thread, my big concern is with the ~/Library/Preferences/com.apple.mail.plist. I don't want to remove it from my laptop if there is a risk that other perfectly good mailboxes on the laptop would be adversely affected. If it is necessary to allow Mail to read the full mbox being transferred from the back-up, would there likely be any difference in the com.apple.mail.plist from the back-up, which was made just 7 hours before this whole nightmare happened?
Enormous thanks for any guidance you can give to this.
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