Steps for Email integration in sap crm system?

Hi Experts,
Please guide me the steps for email integration so that the emails are in syn with the WEB UI Interaction centre.Settings at the backend GUI are already defined.Actually in my case the Development system is not integrated with Email sync in WEB UI.I need to test the email functionality in Development system as steps I have followed are as below:
1)TCode :- SBWP,then I have created a mail & send it to email address which is defined in the SO28
2)TCode :- SOST,there I have clicked on my test mail,select it & click on execute button,green light appears & shows the message that the email is successfully forwarded.
Now when I open Web Ui,select my business role & then I go to inbox in the Navigation Bar,select email & click on search.Then it does not appear anything & shows search result zero.
Kindly suggest me the steps so that I can see my test email in Dev system Web Ui business role .
Thanks
Warm Regards
Vineet Joshi

Hi Prashant,
Thanks for your response. I want steps to configure communication channels like e-mail & fax to facilitate receipt of invoice from vendors, sending of PO to vendors, cheques, payment advices to name a few. Please let me know the detailed configuration steps for the same and also do we need to instal any tool to facilitate this process.
Thanks
Best regards,
Bhaskar
Edited by: Bhaskar Umashankar on Nov 25, 2008 4:08 AM
Edited by: Bhaskar Umashankar on Nov 25, 2008 4:08 AM

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