Strange Universe Access Error in Dashboard Design v6.0.0.0 (14,0,0,760)

Hi Folks
I'm currently evaluating Dashboard Design and Crystal Reports Server 2011. I need to provide a sales dashboard solution that will be displayed in our contact centre environments to aid staff in viewing critical statistics like targets and bonuses. Initially, I wanted to use DD in isolation, but due to the lack of support for embedded ODBC connections (PostgreSQL specifically), I'm having to use CRS 2011 in conjunction in-order provide a necerssary layer for the ODBC connectivity.
The DD software is pretty much WYSIWYG, which is fine, it's straight forward enough. However, when you step into the realms of CRS, things get a little complicated. So, I figure out that in-order to use CRS to provide data to DD, I have to set up these universes which abstract the complexity and structure of the DB, which ultimately makes it more straight forward for the end-user developers - again, this is fine. I've setup a universe using the Information Design Tool - configured a shared connection, added tables in the data foundation and created a business layer, which all seems to be ok.
The problem occurs when I come to access this universe from within DD using the 'Add Query' option. I enter my enterprise server, along with my credentials and then I'm presented with my published universe. However, I then attempt to progress to the next stage (Build Query) and I continually get the same error, which is amazingly unhelpful and vague! [LINK|http://imageshack.us/photo/my-images/148/capturemqu.png]
Does anyone have any ideas at all as to how I can begin to troubleshoot this problem and proceed with my testing? I'm not a huge fan of the SAP documentation, but I've followed it as well as I can. It seems to be terribly sparse and slightly brief, which compounds my issue. I've set the universe up properly (I think). What else could be the problem?
Also, when I move between application windows, the Excel element of DD / Xcelsius continually crashes and causes the whole application to crash - is that a common issue? Can't see as I'm doing anything out of the ordinary, which is very strange.
Thanks for you help!
Martin

Hi David
Thanks for your reply.
The dashboard that I'm setting up won't be accessible by end users as such, it will be displayed on a central 'TV' screen within a sales office environment. We have 3 branch offices, so will require 3 screens in total - non-interactive, it will just continually loop through sales related data. However, the data being displayed will need to be dynamic. So, as sales progress throughout the day, this can be seen on the TV screen / dashboard. Ultimately, this solution is to give our sales teams better visibility of how they are performing against their targets, also with the ability to view sales statistics from the other branch offices.
A primary requirement is for this data to be dynamic and therefore it will require refreshing every 5 minutes or so. In terms of performance impact, the queries are not huge and we have the infrastructure in place to support it, so I'm not worried about that at the moment.
Thanks again.
Martin
Edited by: MartinCoxxx on Aug 23, 2011 8:59 AM

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( the last one is just for verification )
Enable recording on these four tracks (if you can't select more than one, try enabling multitrack recording)
Open System Preferences, choose Universal Access (probably click 'Show All' first) and select the Hearing-tab
Make sure audio is played in stereo (unchecking the checkbox)
Keep the System Preferences open
Switch to the Finder or iTunes
Playback any song
Switch back to Garageband and check the meters on the individual tracks
( remember this is stereo, notice the number of channels with signal )
Switch back to System Preferences to enable mono (on the Universal Access prefpane)
Switch back to Garageband and check the meters on the individual tracks ( this is mono ! )
End of test ...
You will see that in mono a third audio channel is addressed, while there should have been only two in both mono and stereo.
The signal strength of channels 2 + 3 seem equal, and channel 1 looks much louder.
This difference in signal strength is very noticable when listening to channels 1 and 2 on separate speakers or headphone.
What is that playing on channel 3?
I must admit (against my original post) that this test does not proof that the signal on channel 1 is or is not mono or anything else; that requires another test.
One can of course record these channels and do some comparisons and subtractions or some other clever tricks.
Hope anyone can second this, preferably with an actual audio interface like Apogee Ensemble, Motu, RME, Presonus, Focusrite, etc.

Strange Universe Access Error in Dashboard Design v6.0.0.0 (14,0,0,760)

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