Stuck charging at 99% – yes, actually 'charging'

Recently my 2009 MBP has had a weird issue where it will charge normally to 99%, and never reach 100%. This would be fine if the light turned green – however, it doesn't.
The menu bar says it is charging still, and the MagSafe light is red. If I unplug the MagSafe and pop it in again, the charge jumps to 100%, the light goes green, and a few seconds later it drops to 99% and turns red again.
I've reset PRAM, SMC, updated to Mavericks. I'm at a loss. Any ideas?
Health is at 94%, @ 425 cycles, and charge is lasting the usual 6-7 hours.
- Andy

Andy9l wrote:
Thanks for the response. It seems to have corrected itself for now after several full charges - full discharges.
Please do not do full discharges.  That is not good for the battery.  Read the first two articles in this list:
http://www.apple.com/support/macbookpro/batteries_power/
Ciao.

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    "All right....all right, fine."
    "Great. Here are your instructions for running the OneKey Recovery, and now after 24 hours we will monitor the computer and see if it is working. As we said before if not, we will be able to send you a new device, however I am certain this should fix your problem."
    We hang up the phone. I run OneKey recovery.
    DAY TWO...PART TWO:
    I have run OneKey Recovery and, as instructed, disabled any updating, or anything that even looks like it might allow Windows to sneakily update stuff. I'm certain I have done this correctly because as I mentioned, I'm no tech genius, but I can do that much right. As soon as I launch the computer, I check something that has been bothering me, something in System Information....
    Item
    OS Name
    Value
    Microsoft Windows 8.1
    Deep breath. I connect to wireless, I open youtube up, and play a random documentary. It works for a record 30 minutes.
    My patience has worn thin.
    I call Lenovo Tech Support, and a woman answers. "Hello etc, etc. how can I help you?" My brother walks in the room and has just asked me a question, "Yes" I say to him, then back to the phone "Hi there-"
    "HELLO??" Yikes. "....Uh. Yes, Hi there, could I be transferred to your supervisor please?" I wanted to go straight to a supervisor this time. No more messing around.
    She was reluctant, and rude. In-your-face rude, not subtle. But to be fair, I was in a bad mood, so perhaps I just heard it that way. She asked if she could have my name, I gave it to her, albeit grudgingly, along with my number. She asked my reason for calling.
    "Look, could you please just transfer me to your supervisor? I understand you have to ask these questions, but I have been on the phone with tech support all day, and I hope you can understand that I  I'd rather just...bypass...this whole thing."
    "Bypass what whole thing?"
    "....The whole thing where I explain the issues I'm having to you, then have you not have answers I need, then transfer me to your supervisor, and then have to explain everything to him that I've just explained to you."
    "...Hm. Well, okay, I'm going to go look for my supervisor to find him, so I'm going to put you on hold."
    I wait impatiently for 18 minutes with music playing in my ear before I think she has just put me on hold because I was short with and, admittedly perhaps a bit rude to her. I hang up. Let's try this again. I am in the middle of calling back when my phone rings- it is tech support calling me back. This time it is a supervisor. Okay, fair enough, mean tech girl.
    I give my information and make sure this is indeed a supervisor.
    "Look. I really apologize that you have to deal with me, but please understand I have been on the phone for, quite literally, hours- I mean, at least 3 hours probably, with tech support trying to figure out this issue. (I go on to explain the problem I have with the wireless, ending with the OneKey Recovery and explaining the confusion with Windows 8 vs. Windows 8.1). So, you see, now I have two problems that are bothering me. One is that this problem still has not been fixed, and the second is that for some reason your people are telling me that there is NO POSSIBLE WAY that Windows 8.1 could have been on my computer, when in fact now we have just seen that indeed, it DID come with my computer. And I just- I just want to know WHERE this information is coming from and WHY there seems to be just, no solution at all to a problem that, with a Google search, one can find is NOT a problem that I alone am having!"
    Kudos for this guy for keeping a fairly level head. He looks something up, then he tells me this:
    "Uh, well, mam, I'm looking right here at your information, and your product, and it is showing that indeed your system has Windows 8.1"
    "...What? No- no, but- Right, I mean it has 8.1 but you're saying...what?"
    "My system is telling me that your product comes pre-installed with Windows 8.1"
    "You're sure?"
    "Yes."
    "...So WHY then, have I been told by TWO tech support agents, one of whom was supposedly a supervisor, that there is NO POSSIBLE WAY that I could have Windows 8.1 on my computer!?! When you were able to see this information, seemingly almost immediately!? I mean- I mean can you SEE who the people were that I was on the phone with because- they- I mean they TOLD me..."
    "Mam I understand your frustration, we will take care of this matter but I believe there are some devices indeed that do not come with Windows 8.1 pre-installed and earlier versions of your model, however with a quick search I was able to see that your specific product does in fact come with 8.1 pre-installed on it. Why they were not able to see this information I do not know but if that is the case that you were given incorrect information we will take care of that."
    "Well, it IS the case- it IS the case, so I really- yes, I mean, obviously they gave out wrong information that seems like it is very easy to find so that's- that's just- disappointing and YES, please DO inform them."
    I guess I'm really showing off my crazy in this post, but I'll tell myself it's for the greater good.
    We go back and forth and I'm told again that the only option is to send  a new computer, which will not have this issue. I'm upset, and a little frantic perhaps, so I give him a bit of a hard time.
    "Well, look. You tell me this is your only solution, but here's the thing, not only have I been jumping through hoops all day to try and figure out a problems, including being given incorrect information, but now you're telling me, as I've been told by other agents, that your only option is to send me a new device which you SAY will not have the same problem, but here's the thing: My device IS NEW. I got it FOUR DAYS ago. It doesn't get any newer than this- so you sending me a new device in the HOPES that it doesn't have the same "defect" Isn't really a solution! Because you can't guarantee that it won't have this problem, you're just hoping it won't, but if it DOES all you're doing is stalling until the next time I call. So my problem is that you have NO SOLUTION to this problem, which, as I've said, isn't a problem that is unique to me!"
    "Yes mam I understand your frustration but as I explained that is the only option, to send you a new device because we have exhausted all our options for fixing the problem that you have with your wireless. As I have said you can send in your device for repairs which will just mean they will change the wireless card which should also fix your problem but as I said this could take much longer and instead we can send you a brand new device which is much better and this device should not have this problem."
    I essentially repeat myself, since two can play at that game.
    He replies "I understand your concerns but as I said this is the only option we have available, so I can transfer you to our post sales department who is in charge of handling these matters and they will be able to address your concerns as I am only tech support."
    Okay, fine, pawn me off. 
    With relief, he gives me the number for the sales department, which I found a little suspicious since he said he was going to transfer me, but went out of his way to give me the number, "just in case we get disconnected". Less than a minute goes by as he is supposedly transferring me, when the phone hangs up. Now I know I seem paranoid, but I really think he did this on purpose. He didn't want to deal with me, so he gave me the sales number and hung up on me. To be fair, I was tired and annoyed, but if you read on you will see why I became increasingly suspicious. 

    DAY TWO PART THREE:
    I immediately call the sales number ( I was told (855) 253-6686, select  Option 2 then option 3). I'm put on hold. Then an automated system says "There are 17 people ahead of you. Please enter the two-digit month and two-digit day that you would like to be called back"
    Huh? That's...weird. I mean- I'm fine holding. I don't...want to be called back....
    With reservations, I enter in 1-2-3-0, the current date.
    "Please enter the two-digit hour and two-digit minute you would like to be called back."
    Now I'm paranoid. I don't want to do this. I don't know what time zone these people are in, and I don't want to enter in something, be called back a month later, and be given the excuse that "Well you entered in such-and-such, so that's when we called you" and have it blamed on a mistake that I made. I want to make sure I do this right. I'm not comfortable with it. I hang up. I call tech support. I am connected with a woman whose name is Sonia.
    I give her my information, then I explain to her, "Hi...I know this is a weird request, but please bear with me. If it's possible, I was just hoping you could connect me to your sales department. I've been on the phone with tech support all day and they told me the only solution is to send me a new computer, and then they were transferring me to the department directly but it got disconnected and when I called the number it was asking me for all this information, and I know it sounds silly but I would just feel more comfortable if you could transfer me directly."
    Sonia seems very kind, at least, she agrees to do so and says she will stay on the line with me. She's the only tech support person I spoke with who had mastered the art of SOUNDING sincere, and PRETENDING like she legitimately cared, you know, she seemed like a real person not reading off a script.
    We're on the line for maybe 2 minutes, she pops back on to let me know she is still here, and she's going to make sure they have someone available and as soon as she is connected with someone, she will transfer the call.
    5 minutes go by. She pops back on the line. "Hi there, I just checked on my computer and it seems as though the sales department has already closed."
    "What?"
    "yes, I'm showing here that this department closes at such-and-such" (I can't recall the time, but it was something like 5 or 9 or something. Regular business hours.)
    I'm tired. I'm upset.
    "I don't- I don't understand. I mean- I called them and they said there were 17 people ahead of me."
    "Yeah, I know when I was on the line it was 18. They are open during [normal business hours]."
    "That's- Look, I spoke earlier to a supervisor, he SAID he would connect me with them, and then we were disconnected- and- and now you're telling me they are closed. If that's the case I just- I don't understand why I was connected in the first place why he didn't check and NOW I'm beginning to think it was done on purpose, that he saw they were closed and rather than tell me, just hung up to avoid dealing with me because as I'm sure you can tell, I'm very frustrated and I know nobody wants to deal with an angry customer, but really now I'm- that's just- Now I'm really upset and is there anyone- anyone I can speak to, like, for complaints. You can see my case number, I don't know if you can see how many people I've spoken to today, or how long I've been on the phone..."
    "Let me double check and see if we have that number for you."
    She comes back after a moment and gives me the number for the corporate office and their address, located in North Carolina. I thank her. She again apologizes, and kudos to her for putting the effort in to act like a real apology, and then reminds me "The sales department will be open during [normal business hours] tomorrow, so you can call here in the morning and someone will be able to transfer you or just call them directly- do you have their number?"
    We hang up. I call corporate, I leave a message with my name and number, and briefly express my dissatisfaction at the fact that I've been on the phone all day, and been lied to multiple times.
    DAY THREE
    I'm ready. I call tech support, and spoke to someone named "Dexter", and asked to be transferred to the post sales department, but before doing so to please check and make sure they are open.
    He assures me he will. After a minute or so he comes back on the line, and informs me,
    "Yes, actually that department is closed and they will re-open on January the 2nd."
    "Excuse me?"
    "They are closed until January 2nd."
    "...Well, now we have a problem because I was told just last night that they would be OPEN today, during normal business hours. I mean- I've been on the phone with tech support all day yesterday, and now this is just ridiculous and surely there is SOMEONE I can speak to (I know I sound like a broken record)."
    "Yes I'm very sorry to hear that however they will be closed until January 2nd for the New Year. The department is closed."
    "Could you please put me on with your supervisor? I know you've done all you can, and I really appreciate it, but I just- I need to speak with someone who can help me out, here, and I don't know that there's anything you will be able to do,"
    "Yes, mam you have asked me to transfer you to my supervisor however he has the same information I do and he will tell you the same thing unfortunately that department is closed. I can transfer you and tell my supervisor to escalate this issue."
    "I understand that, and- yes, fine, please 'escalate' this issue, although really I don't understand why it hasn't- nevermind. Look, please just transfer me and escalate the issue and thank you."
    He does so.
    "Ted" is the supervisor. Apart from the one woman earlier, he's the rudest, however again at this point I was nearly yelling, and I get how frustrating it can be to have to deal with someone as upset as I was, when he personally had nothing to do with that initial frustration. 
    I angrily explain what has happened, and my upset at the fact that I was told by the tech department that sales would be open today, only to be informed they were closed until the 2nd.
    "Well yes mam, they are closed. It is a holiday."
    "Yes, I KNOW THAT." I explained I was sorry that he had to deal with an "an angry woman yelling into the phone first thing in the morning" but that "Please understand what I have been through, and that I don't WANT to be on the phone with tech support all day during my vacation, and that I don't WANT to be on the phone first thing in the morning on New Year's Eve, but I'm trying to get things done because Lenovo keeps telling me how this is time sensitive because they won't be able to help me after a certain amount of time despite my warranty being until 2015. But surely there is SOMEONE, SOMEWHERE I can speak to to complain, or to make a record of my complaint, or SOMETHING. Just tell me you can do SOMETHING other than speak off of a script, something to indicate you are a real person who has the ability to sympathize!"
    "Well, first of all mam, I'm sorry to interrupt (I was done talking anyway), however I think we are getting off track. First of all let me tell you that I am not speaking off of a script. Now you say it is first thing in the morning, however for me it is not first thing in the morning, it is actually almost midnight and yes as you say it is almost New Years-"
    "Where are you located that it's almost midnight!?"
    "I am in the Philippines."
    "The-? Look, look it doesn't matter- I DON'T believe I'm getting off topic and as I said, I'm AWARE it is New Year's eve, it doesn't MATTER whether it's first thing in the morning or almost midnight, the point is it is inconvenient for both of us, so I would appreciate just a little bit of HELP on your part."
    "As I said I am int he Philippines and we do not have any direct access to the sales department, as I explained to you they are closed for the holiday."
    "Yes, I understand THAT, but like I said I don't necessarily need to speak to sales at this point, I'm just...I'm just looking for SOMEONE who can help, or who is involved in customer relations, or SOMETHING."
    "Mam, do you have the number for the sales department?"
    "...Yes."
    "So why don't you call them yourself?"
    "....You told me they were closed, so obviously me calling the number isn't going to do anything to help me at all, if they're closed-"
    "Exactly, Mam, they are closed."
    "I UNDERSTAND THEY ARE CLOSED. THAT IS NOT THE ISSUE HERE! You've just instructed me to call a number that you KNOW is closed that you KNOW nobody will pick up- how is that helping me AT ALL!?"
    "Well as I explained we do not have any access to any other department. This is the technical department."
    "You don't have ANY other numbers? You have NOBODY working ANYWHERE in ALL OF LENOVO that might help?!"
    At this point, I know it's futile. I'm banging my head against a wall but I can't believe that he would be this blatantly rude to me, despite my hysteria at this point. I'm really just fishing for ANYTHING. He could have MADE UP a number, and I would have hung up and thanked him, that's how desperate I was.
    "No."
    "Fine. FINE!" Then something occurs to me.
    "Well, then, I have a question for you, does this number: (919) 294-2500 mean ANYTHING to you? Does it show up ANYWHERE in your records as ANYTHING?"
    "No."
    "Well, I was told yesterday by someone that this was the number for the corporate headquarters, or something along those lines, so you're telling me, you're SURE you don't know this number?"
    "Yes."
    "Okay, what about this address: 1009 THINKPLACE, Morrisville, NC 27560?"
    "Yes mam I believe that is the address for the...Thinkplace...corporate address."
    I sigh in frustration, "Fine. Thank you." I angrily and grudgingly add "Happy New Year" and "Thank you." again, then hang up.
    CONCLUSION
    I feel upset, I feel ignored, I feel more frustrated with a company than I ever have in my life. Something that was supposed to be a gift to me has turned into a whole ordeal. I'm disgusted.
    Sending me a replacement computer or giving my parents (who purchased the computer for me as a gift) a refund is the ABSOLUTE LEAST that Lenovo could do, after all that I have had to put up with.
    I understand I sound angry, and that's because I am. My time has been completely wasted, and honestly I'm very suspicious that should I call the sales department there will be SOME excuse given as to why that offer of free replacement with no shipping costs has expired, or is no longer valid, or maybe it is but after I send it in they will find that it was actually due to user mistreatment, etc.
    I've spent longer than a sane person probably should have (maybe I'm not sane?) typing in as much detail as I feel necessary my experience. I doubt Lenovo will even try to right this, but if they do manage to, then I will provide updates. Otherwise, I hope if there is anyone out there who has read this far, they will take this as the warning it is meant to be: If you're dealing with Lenovo, you'd better hope your product works. If not, don't waste your time like I have- call sales immediately and just get them to send you a new one from the start.
    And finally, this is a call log from my phone. Some of the shorter times were due to disconnections and being called back, etc. especially during the remote session on the computer(time listed is United States Mountain Time zone).
    LOG
    date, time, duration
    12/29/2013   9:46 AM   00:18:01
    daily total: 18:01
    12/30/2013   7:43 AM   01:08:12
    12/30/2013   8:53 AM   00:49:06 
    12/30/2013   3:00 PM   00:01:07
    12/30/2013   3:01 PM   00:14:03
    12/30/2013   3:15 PM   00:19:10
    12/30/2013   3:35 PM   00:04:15 (on hold for sales)
    12/30/2013   3:40 PM   00:18:10
    daily total: 2:54:03
    12/31/2013   7:46 AM   00:11:19
    12/31/2013   7:57 AM   00:45:29
    daily total: 00:56:48
    Total time spent on the phone: 4:08:52
    Representatives spoken to: between 8 and 11
    Problems solved: none

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