Stuck in Warranty Limbo - Need RMA for MFG limited warranty - Z10 Black Screen - USB not recognized (yes I've tried all the tips from other posts)

Question

Here's to hoping a Blackberry employee reads this and can help me out.
I'm stuck in warranty limbo with my unlocked Z10. Bought new off Amazon.ca beginning of April-2014. While on Vacation the phone blue screened and died. It's outside of the online retailers 90 day exchange policy, in which case all I have left is the manufacturers limited warranty. Tried to contact Blackberry and they directed me to my carrier Telus, even though I did not purchase the phone through them. Telus was very helpful, we worked through troublshooting together, but unfortunately got to the same conclusion that the phone needs to go back for a hardware issue. They kindly offerred to RMA the phone for me through their system, however since I did not purchase the phone through them and it is an unlocked world phone it does not recognize the IMEI so they couldn't complete the process for me. There is absolutely no luck getting any help through any of the multiple Blackberry phone numbers I've called. Any help sorting this out would be much appreciated. I will drive the phone to the office in Waterloo if need be.

Answer 1

You're probably going to have to drive the phone to Waterloo.  
Here's the situation: You bought the phone from Amazon which has a 90-day exchange warranty. That's mistake #1. Then you registered  the phone for service on Telus' network but the phone wasn't purchased from them so they won't honor any warranty claims (which is their right because they didn't make any money from your purchase of the phone from them). You're in a catch-22 situation. There's really nothing I can advise you to do except buy your next phone from the carrier with which you have monthly service.
Not much help but that's how I see it. Perhaps others can enlighten me with a different point of view. Cheers.  
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