I've tried all the suggestions from previous posts about error 2002f and none work for me. I am selling my macbook air so erased the drive. When I select my wireless connection the globe turns then gives me the mentioned error. Nothing seems to work. Help
Tried changing wpa options and having no security but that doesn't work. I have talk talk fibre so connection speed no issues. I have an external HD with back up on but I don't think that has anything on to help me here.
Tried changing wpa options and having no security but that doesn't work. I have talk talk fibre so connection speed no issues. I have an external HD with back up on but I don't think that has anything on to help me here.
Similar Messages
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My new Iphone 5 hang during restore process. I've tried all the resolutions proposed above... Pls help!!! (The software is downloaded from apple, unpacked, iphone is prepared, the apple logo appeared on the screen as well as the process bar and... stops! the process bar does not start to fill in...)
In case it helps and additionaly to my previous post,
I attach herewith part of debug file produced during restoration process.
Thank anyone who possibly can help!
2013-08-04 20:51:36.000 iTunes[2625:10d17]: requested restore behavior: Erase
2013-08-04 20:51:36.000 iTunes[2625:10d17]: requested variant: Erase
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBEC"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
2013-08-04 20:51:36.000 iTunes[2625:10d17]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
2013-08-04 20:51:36.000 iTunes[2625:10d17]: unable to open device_map.txt: No such file or directory
2013-08-04 20:51:36.000 iTunes[2625:10d17]: found device map entry for 0x00008950 0x00000000. boardConfig=n41ap platform=s5l8950x
2013-08-04 20:51:36.000 iTunes[2625:10d17]: open failed: No such file or directory
2013-08-04 20:51:36.000 iTunes[2625:10d17]: unable to create data from file: 17
2013-08-04 20:51:36.000 iTunes[2625:10d17]: device_map.plist file not found
2013-08-04 20:51:36.000 iTunes[2625:10d17]: DeviceRequest failed: 0xe000404f
2013-08-04 20:51:36.000 iTunes[2625:10d17]: command device request for 'getenv radio-error' failed: 2008
2013-08-04 20:51:36.000 iTunes[2625:10d17]: radio-error not set
2013-08-04 20:51:36.000 iTunes[2625:10d17]: unable to open device_map.txt: No such file or directory
2013-08-04 20:51:36.000 iTunes[2625:10d17]: <Recovery Mode Device 0x26aac70>: production fused device
2013-08-04 20:51:37.000 iTunes[2625:10d17]: <Recovery Mode Device 0x26aac70>: operation 4 progress -1
2013-08-04 20:51:37.000 iTunes[2625:10d17]: <Recovery Mode Device 0x26aac70>: operation 42 progress -1
2013-08-04 20:51:38.000 iTunes[2625:10d17]: <Recovery Mode Device 0x26aac70>: operation 5 progress -1
2013-08-04 20:51:38.000 iTunes[2625:10d17]: unable to open device_map.txt: No such file or directory
2013-08-04 20:51:38.000 iTunes[2625:10d17]: found device map entry for 0x00008950 0x00000000. boardConfig=n41ap platform=s5l8950x
2013-08-04 20:51:38.000 iTunes[2625:10d17]: open failed: No such file or directory
2013-08-04 20:51:38.000 iTunes[2625:10d17]: unable to create data from file: 17
2013-08-04 20:51:38.000 iTunes[2625:10d17]: device_map.plist file not found
2013-08-04 20:51:38.000 iTunes[2625:10d17]: DeviceRequest failed: 0xe000404f
2013-08-04 20:51:38.000 iTunes[2625:10d17]: command device request for 'getenv ramdisk-delay' failed: 2008
2013-08-04 20:51:40.000 iTunes[2625:10d17]: <Recovery Mode Device 0x26aac70>: operation 6 progress -1
2013-08-04 20:51:41.000 iTunes[2625:10d17]: <Recovery Mode Device 0x26aac70>: operation 7 progress -1
2013-08-04 20:51:41.000 iTunes[2625:10d17]: <Recovery Mode Device 0x26aac70>: operation 8 progress -1
2013-08-04 20:51:41.000 iTunes[2625:10d17]: unable to open device_map.txt: No such file or directory
2013-08-04 20:51:41.000 iTunes[2625:10d17]: found device map entry for 0x00008950 0x00000000. boardConfig=n41ap platform=s5l8950x
2013-08-04 20:51:41.000 iTunes[2625:10d17]: open failed: No such file or directory
2013-08-04 20:51:41.000 iTunes[2625:10d17]: unable to create data from file: 17
2013-08-04 20:51:41.000 iTunes[2625:10d17]: device_map.plist file not found
2013-08-04 20:51:41.000 iTunes[2625:10d17]: <Recovery Mode Device 0x26aac70>: operation 9 progress -1
2013-08-04 20:51:41.000 iTunes[2625:10d17]: <Recovery Mode Device 0x26aac70>: Recovery mode succeeded
2013-08-04 20:51:43.000 iTunes[2625:207]: device disconnected (isDFU = 0)
2013-08-04 20:51:43.000 iTunes[2625:207]: _AMRecoveryModeDeviceFinalize: 0x26aac70
2013-08-04 20:51:46.000 iTunes[2625:10803]: received kAMDeviceAttached action, device id A80851C996AED895 (0x26aac70), AFC error 0XE8000028
2013-08-04 20:51:46.000 iTunes[2625:10803]: iTunes: Restore-mode device appeared, device 0x26aac70
2013-08-04 20:51:46.000 iTunes[2625:10803]: iTunes: Creating restore mode device with usbMuxDeviceID 0X15
2013-08-04 20:51:46.000 iTunes[2625:10803]: <Restore Device 0x1b644db0>: operation 3 progress -1
2013-08-04 20:51:46.000 iTunes[2625:10803]: <Restore Device 0x1b644db0>: operation 4 progress -1
2013-08-04 20:51:46.000 iTunes[2625:10803]: Supports value queries: 1
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: AMAuthInstallBasebandPersonalizationRequired: failed to get fusing status
2013-08-04 20:51:46.000 iTunes[2625:13863]: requested restore behavior: Erase
2013-08-04 20:51:46.000 iTunes[2625:13863]: Getting baseband firmware from variant: Erase
2013-08-04 20:51:46.000 iTunes[2625:13863]: _AMRestoreModeDeviceConfigureAuthInstall: setting customBbfwPath
2013-08-04 20:51:46.000 iTunes[2625:13863]: <Restore Device 0x1b644db0>: operation 44 progress -1
2013-08-04 20:51:46.000 iTunes[2625:13863]: requested restore behavior: Erase
2013-08-04 20:51:46.000 iTunes[2625:13863]: requested variant: Erase
2013-08-04 20:51:46.000 iTunes[2625:13863]: custom baseband firmware specified
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: AMAuthInstallBundleOverrideEntry: overriding entry: BasebandFirmware
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBEC"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
2013-08-04 20:51:46.000 iTunes[2625:13863]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
2013-08-04 20:51:46.000 iTunes[2625:13863]: device did not return saved USB log
2013-08-04 20:51:46.000 iTunes[2625:13863]: device did not return saved panic log
2013-08-04 20:51:46.000 iTunes[2625:13863]: connected to service com.apple.mobile.restored
2013-08-04 20:51:46.000 iTunes[2625:13863]: using protocol version 12
2013-08-04 20:51:46.000 iTunes[2625:13863]: unable to open device_map.txt: No such file or directory
2013-08-04 20:51:46.000 iTunes[2625:13863]: board config = n41ap
2013-08-04 20:51:46.000 iTunes[2625:13863]: no value returned for BootArgs
2013-08-04 20:51:46.000 iTunes[2625:13863]: _copyDeviceProperty() failed for restore bootargs
2013-08-04 20:51:46.000 iTunes[2625:13863]: no value returned for MarketingPartNumber
2013-08-04 20:51:46.000 iTunes[2625:13863]: _copyDeviceProperty() failed for mpn
2013-08-04 20:51:46.000 iTunes[2625:13863]: value query for 'HardwareModel' returned 'N41AP'
2013-08-04 20:51:46.000 iTunes[2625:13863]: <Restore Device 0x1b644db0>: operation 28 progress -1
2013-08-04 20:52:06.000 iTunes[2625:10803]: received kAMDeviceDetached action, device id A80851C996AED895 (0x26aac70)
2013-08-04 20:52:06.000 iTunes[2625:13863]: recv(38, 4) failed: connection closed
2013-08-04 20:52:06.000 iTunes[2625:13863]: unable to read message size: -1
2013-08-04 20:52:06.000 iTunes[2625:13863]: unable to read message from device
2013-08-04 20:52:06.000 iTunes[2625:13863]: AMRAuthInstallDeletePersonalizedBundle -
Apple, why can't you fix this? I haven't even seen anyone from apple comment.
Every day that Jobs is gone, apple becomes more like Microsoft.
Does anyone have a fix? I have tried all the fixes short of a restore on my phone.Hello Becky,
Thank you for the details of the issue you are experiencing with the explicit songs in iTunes. Have you checked to see if the explicit content is restricted in your iTunes Preferences?
If you have "Music with explicit content" checked under the Restrict menu, it will restrict music that is shared, on iTunes in the cloud, and music in the iTunes Store.
Use the steps in the following article to check these settings:
iTunes 11 for Windows: Restrict access to explicit content in the iTunes Store
http://support.apple.com/kb/PH12508
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I can't get Itunes to communicate with my 3rd gen Nano - I've reinstalled iTunes several times but still get the same error message for both mine and my wife's ipod - same version of 3rd gen. All the troubleshooting guide has been followed but still not connecting.
Any ideas?Never mind, I think. I think I figured it out. There was 1 song (out of > 900!) that somehow had been purchased with the other ID - I have no idea how. Once I deleted that song, it stopped asking.
There may be something with the newest iTunes version too. I didn't think in older versions that the "On this iPod" list of songs was greyed out. But at least it syncs ok. -
IMAC is freezing, ive tried all the other stuff nothing is working.
Do they not test these updates before sending them out? Seriously. Ive been trying an hour to get this **** thing to boot into safe mode/from a cd anything and its still giving me a blue screen.. this **** isn't supposed to happen with a mac.
You wouldn't perchance be using a bluetooth keyboard and mouse would you? If so, you may need a USB keyboard to get the Mac to understand your keyboard commands to boot with a DVD or into Safe Mode.
-
I have just downloaded music from itunes but when i play it back i only get half the song.I have tried all the troubleshooters but nothing is working HELP
If you live in a Region that allows re-downloading Music... Delete the Song and re-download it...
Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
TS4148 I have tried all the above methods of resolving, but problem still exist.
I have " No service" "Searching..." message on my Iphone 3gs and i have tried all the mentioned steps but issue still persists.
i am in contact with the support center but response is poor.
i am struggling with it now without any solution.Depending on your issue, go to the Application developer's support page.
-
I was trying to download a movie and then it said there was a problem connecting to the network , check your settings and try again (5) . I tried all the various suggestions already in the discussions including restore, restart, unplugging everything etc - still doesnt work. Any other new ideas? I bought my apple tv just a few days ago and am really annoyed its already run into problems
Reboot router, make sure it's up to date. If on wifi try ethernet. Make sure DNS is set to automatic (settings - general - network).
-
my iphone just stopped connecting to my wifi and i have tried all the recommended troubleshooting with no success. Also when i send a text , it shows it coming from my email address instead of my cell #. i dont receive any text going to my cell #. help
If i understand what you are saying then you are seeing the WiFi indicator after connecting but Apps are saying that they are not connected to the internet?
Your router may not have given your iPod a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be to restart your router (remove power for 30 seconds and restart). Next, reset network settings on your iPod (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc. -
I am unable to connect my Macbook air, iPhone or iPad though bluetooth. I have tried all the suggestions I have read. i.e. toggle bluetooth on and off, turn devices on and off, forget devices and then pair. I seem to be able to pair but the devices immediately go to not connected and a message appears that reads: make sure devices are turned on and in range.
Pairing the phone with the car is one thing, but paring to the computer is not generally supported. Tethering is using the cellular data access from the phone for the other devices. It is part of Personal Hotspot. If you aren't aware of what it is, then it probably is something you do not use.
As far as the car is concerned, what is not working? Does the car not see the phone, or the phone see the car, or after you start to pair something fails? If you provide more information about the problem and what you have tried to do to correct it, then we can offer some solutions. What version of the iPhone, what iOS, and what year and make of vehicle? -
I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4. I am currently connected to a perfectly running WiFI connection. This just started happening today (2/19/14)! Why am I not able to connect anything? I've tried ALL the fixes suggested. HELP!!!!!!!!! BTW, I know my Wi-Fi connection is good because I'm using it on my desktop and other people in my office are also connected on their iPhones and desktops. Again, HELP!!!!
You may not really be connected to your WiFi network.
Your router may not have given your iPhone a valid IP address. Go to Settings > Wifi > your network name and touch the "i" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPhone (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc. -
I just bought a ipod touch. I am unable to use it because itunes tells me I have no internet connection (unknown error 306). I have tried all the suggestions I can find, including checking the firewall, the no proxy server is checked, resetting cache on itunes, I even scanned the computer with Registry Easy but nothing worked. I use Mozilla Firefox and have a PC with Windows 7. Obviously, buying a ipod and being unable to use it for 3 days (and counting) because I am unable to register it, is pretty frustrating. Can anyone help?
Did you try all of this:
iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
For more information on other security software, see iTunes: Troubleshooting security software issues. -
I'm unable to connect my iphone 5s to the Dlink router. I tried all the apple support suggestions. But doesn't work. Please let me know.
I'm having this problem now with my 2 weeks old iPhone 6+. in the beginning everything going great and managed to connect every wifi around me. Then suddenly 1 week ago, All the wifi from my office, home, hotel and coffee house saying either incorrect password or can't join the wifi. But when i switch on my hotspot from my iPhone 5 it can be connect. i also try with my friend iPhone hotspot. So is it because of hardware problem or software problem. And i just restore my iPhone6+ and still can't connect to wifi and manage to join hotspot (also wifi right?) regret as all my downloaded stuff vanish and now can't download back using wifi.....
Thanks for assisting -
After updating to ios 8 on my iphone 4s, all my music from iphone disappered. I tried all the suggestions, but I cant see music folder in the settings-general at all. I signed out of icloud as well, but still cannot sync with itune on my macbookpro. Can any one help?
Hello babichanjacob
Change how it syncs by enabling Manually manage music and videos, then you can drag and drop the music that you want on your iPhone. Revert it back to test to see if that resolves the issue.
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I bought a new MacBook Pro several months ago. I keep losing my wireless connection (my wife, sitting several feet from me has no problem with her iPad2). I find the quickest fix ix to turn Airport off and back on. Very annoying. Suggestions please?
What kind of wireless router are you using? more importantly which protocol are you connecting with? Are you and wife connecting using the 2.4Ghz band? or do you have a dual band router that offers the 5GHZ band? Are you both connecting vie 802.11 a/b/g or n?
The best thing to do is to go into SYSTEM PREFERENCES and select NETWORK, then select AIRPORT and click on the ADVANCED button.
Under the AirPort tab you should delete all the preferred networks and only add back in your network with the proper security settings and passwords.
If you hold down the option key on your keyboard while clicking on the airport icon at the top on your macbook pro. you'll seesome data that will tell you what band and mode you're connecting at, as well as in an indication of signal strength (RSSI) if you write down and post back that information it'll tell us what's going on.
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