SU01 Email maintenance

Question

Whenever we maintain email id in SU01 for a user,whlile maintaining the condition records in VV13 it
checks the email id and if this email id also exists in SU01, it takes the Format (which is
in SU01) and displays it in the condition record.
When the output is triggered, it didn't find the recipient address and
thus ends in failed status.
We are using this for the Partner Fucntuion ZP and Transmission Medium 7 in the configuration.
We have to maintain the user email in su01, it is must we can't remove it .
As per the analysis done , the z program has been written which contains the FM "SO_NEW_DOCUMENT_ATT_SEND_API1" WHICH is used to send emails.Previously we were not able to get the Recepient so we have written a function module "LWE_GET_EMAIL" which takes the userid from su01 and convert it into the respective email maintain in the su01 for that particular user.But still when we trigger the output type the user is not getting the acknowledgmentvia email.As a temporary solution
Hence on a temporary basis we have removed  the email id from SU01 and and it is working fine.
But we want to have a permanent solution where we can send acknowledgment to user while maintaining the email in su01 too.
The another observation was we have taken nametext from v_usr_addr and the passed this in adr7, taking addressnumber and person number from adr7 we have putted it in adr6.Where we were getting email in smtp_search field
There is one view as v_usr_name from where we can take the name of user, convert it to get the userid and after thatuse this userid and pass this to FM ""LWE_GET_EMAIL" TO GET THE EMAIL.
Can any body suggest us the solution ASAP.
With regards
Sangeeta

Answer 1

Hello Gareth,
can save a lot of your valuable time by telling you only about the events/errors you have to take care of.Here all about the Alert monitoring.Below I am giving the weblogs which are beautifully described about CCMS and mail alerts.
follow the weblogs one-by-one.
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step XI:Alerts step-by-step. (fundamental Basic)
/people/sap.user72/blog/2005/11/24/xi-configuring-ccms-monitoring-for-xi-part-i CCMS Monitoring for XI. (CCMS monitoring for XI is enough later
we configure to Adapter Engine).
/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1 Configuring scenario specific E-mail alerts in XI-CCMS: Part-1
(This is Important)
/people/aravindh.prasanna/blog/2005/12/24/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-2 Configuring scenario specific E-mail alerts in XI-CCMS: Part-2
/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3 Configuring scenario specific E-mail alerts in XI-CCMS: Part 3
/people/federico.babelis2/blog/2006/05/03/solution-manager-cen-and-alerting-configuration-guide-for-dummies Solution Manager CEN and Alerting configuration (Advanced)
Please reward points if it is useful...
Thanks,
Satya Kumar