Submit button for online PDF form doesn't work for some users

Two online forms I've created in LiveCycle Designer 8.2 work fine for me. But when some of my site's users click on the Submit button in either form, it simply flashes and then does nothing. It's a standard Submit button with a Mailto link. The documents are PDF Version 1.7, and I'm using Acrobat Pro 9.4.5 and Reader 9.4. Any suggestions on troubleshooting would be great.

Has this form been enabled with Form Rights for Reader.  If the entire PDF is submitted, then the PDF must be Reader enabled to operate on Reader. 
Another issue is that an email submit is entirely dependant on the user's system.  There must be a local email client installed and registered with the system.  Internet email will not work.  This is the most likely issue.  Althougth there are other things that could be wrong.  You might want to consider using the Acrobat.com to distribute your forms.  This method gets around the email issue for most users. 
Other issues that could cause this problem are the users' version of Acrobat/Reader as well as any kind of funky system/security setup.   

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    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Help with using Adobe Muse CC by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

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