Subscription not appearing on account

I have a montly subscription of 120 International minutes. For the last month the subscription is not appearing on my account even though I am still using the minutes. I would like to see how much minutes are remaining. Even in my account, it doesn't show the amount of minutes I used. I would like this issue solved because I am planning to change my subscription but I don't want two subscriptions running simultaneously. I just want it to reappear.

Actually, most likely this is the problem, try using the 1 please first.
Please note, just because you have a U.S./Canada subscription, you could also want to call other countries using Skype so, you should always include the leading 1 first when calling the U.S. or Canada.
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

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