Subscription Not automatic

MY Adobe CC is about to expire and I can't access my payment information through the adobe website. Why does it not automatically renew my subscription monthly? Please renew my subscription using my current credit card used in my profile.

Hello Nkalakatha,
Thank you for using Apple Support Communities!
I would suggest reaching out to the iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Regards,
Sterling

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    05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm39 Medium Task::DoCancel - Task (AA63EED2-70B9-4E21-952C-9CFB09EC37C0) in TASKSTATE_NOTSTARTED, set to Cancelled.
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    05/01/2015 11:24:50.676 OFFICECL (0x550) 0xf70 Click-To-Run apm4p Medium TaskGroup::DoCancel - Attempting to cancel task {539BA5C1-BC18-4D11-AF61-CF6EDC58DC33}
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    Hi,
    I replied in the other thread:
    http://social.technet.microsoft.com/Forums/office/en-US/e9e6be40-fb92-4734-9f94-9dee5599b1d8/office-365-pro-plus-2013-update-wont-apply-automatically?forum=officeitpro#c156ed8c-f65c-450c-9e0f-85f0de513c20
    It seems when the install finished it added an extra Office\Data to the path. My path should be \\hsbswpush02\GPsoftware\o365\Office\Data\15.0.4551.1005
    but it shows
    \\hsbswpush02\GPsoftware\o365\Office\Data\Office\Data15.0.4551.1005
    If I edit the path and delete the extra Office\Data Office 365 ProPlus updates from my network location. I cannot figure out why it is adding the extra Office\Data to the path.
    My config file looks like this:
      <Updates Enabled="TRUE" UpdatePath="\\hsbswpush02\GPsoftware\o365\Office\Data" />
    have you tried omitting the \Office\Data element, from the Updates element ?
    http://technet.microsoft.com/en-us/library/jj219426.aspx#BKMK_UpdatesElement
    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

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