Subscription Renew Error - Cannot Connect to Internet

We are experiencing the Activation issue with Captivate 6. We are getting the "Renew your Subscription" error and when i try to Renew it, it gives me an error "Please connect to the Internet and retry".
We are into corporate environment (Firewall/Proxy) and we checked on these devices but no issue identified.
Could you please assist with this on priority.
We are from the Support Team and its an issue with our Client who is using this Application on his Desktop. Please find the attached Screenshots highlighting the issue better,
SCREEN 1 -- Highlight the Error when we try to License this Software. The machine is having the Internet Connectivity. The Proxy is present in the organization but no issues identified on the Proxies.
SCREEN 2 -- Subsription Notification received, while using the Application.
SCREEN 3 -- Artifact stating the requester is having the valid license.

Please note that this is the Captivate User Forum, NOT Adobe Support.
If this issue is important to you and you need to get the fastest resolution possible, you would be well advised to log an immediate support call directly with Adobe Support using whatever number appears on the Adobe website for your part of the world.

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