Subscription terminated early and then I repurchas...

Question

I am haing multiple Skye problems that all started with a billing error to which I got no response. What happened is I called Australia one day and at teh end of the call Skye told me my subsciption had expired which is odd because my subscription is NOrth America only and it should have lasted well into next year. I placed a North American call and sure enough it would't go through. So then I buy a North American subscription and tthe website tells me I have two! Are these concurrent and if so how do I undo this. The other problem which cropped up immediately is that when I dial out the caller ID shows as 011-0000-0123456 even though I have a SKype number in good standing. Now here is a real strange part, Sometimes when I dial out on Skype to my cellphone it shows my Skype number 360-xxx-yyyy for one ring and then switches to another call on 011-0000-0123456. And there is yet another problem. Sometimes (most fo the time) when I call into my Skype number it rings 4 times and then rather than go to voice mail it gives a busy signal. I posted on the account issue but got no response. This is the problem with Skype. If it works great but when it doesn't tyou just through money away,

Answer 1

I have a strong working knowledge of telecomm and here is what I think is happening. Call setup is I believe an atomic transaction. That is nothing can happen until that state can complete so here goes. When I place a call Skype looks up my account(s). It finds my aread code 360 account first and places a call. This process can not be interrupted. The call is placed and now the other acount is returned. Skype places a second call but cannot us the first caller "ID" because it is in process so it places a second call on a made up caller ID which I see as 011-0000-0123456. What I see on my cell phone is a call coming in from 360 area code and then seconds later a second call from 011-0000-0123456. That seems to make sense although it is completely wrong.
On incoming calls Skype starts placing a call to 360 area code. While the call is in the setup state Skype tries to place a second call on the second subscription but cant use the same inward DID because it is busy hence the busy signal. What I get when I dial in is 1-4 rings (usually 4) and then a busy exactly as above.
I may be wrong but this seems to explain the call problems and dual account problem that all started at the same time. To fix this Skype would need to remove the dual subscription and then add the second on as consecutive.  There are two Skype bugs. One is that it expired my subscription early and two it is an impossible state to have two unlimited North America plans on the same account. This should not have been allowed to happen. Note that even on a landline or call phone the same call processing applies although it will never occur in practise because you cannnot place two phone calls from one number to the same number  at the same time. You cannot have two inward calls on the same physical line or cell phone to the same DID at the same time.
Maybe a VOIP expert or Skype can respond.