Support debacle: Account recovery system

Who, I wonder, is the genious at Microsoft that thought up the thoroughly useless account recovery system?
I signed out of Skype, then when I tried to log back in I realized I couldn't remember my password (it usually signs me in automatically).
No problem, I thought, they will have an account recovery system in place. So off I went to the support page, input my email address and was promptly sent a link and security code.
Great, I thought.... follow the link and...
"Sorry we cannot find your details"
wtf!
so I try to log into skype using my microsoft account and it finds my skype account and asks me to merge it, but I need my password to do it... d'oh!
I also need to log into skype to get any sort of help, including NOT BEING ABLE TO LOG INTO SKYPE!!!!
so now I have lost my contacts and because I tried to log in a few times unsuccessfully I now have to wait 24hrs before I can try again.
Genious....
PS, this is a newly created account.
Subject/title amended for clarity.

Philip Keller wrote:
John,
I think I'm "reinstalling OS X by booting OS X Recovery": I reboot with command-R depressed, or I reboot with Alt depressed and choose the recovery parition, and then I start the installation process from the list of things I can do. Are we talking about the same thing?
Yes, exactly.
I think that OS X Internet Recovery would be necessary only if you were to attempt a Lion installation with a completely empty HD, implying that even a Recovery partition has not been created. Your USB flash drive is the way to cope in that circumstance. If you can install Lion by booting the recovery partition as you described, it seems to me that it is all that is necessary and there is nothing to fix, despite the error message you see.
I'm surprised that Internet Recovery works at all, given that your Mac is not one of those allegedly eligible to use it.
Without a similar 2006 iMac to test, I can only speculate that the "abysmal distribution system" as baltwo describes it just doesn't work well with earlier Macs, and that Apple may not have tested it extensively with them. If I were you I would rely upon that USB installer much more than OS X Recovery or OS X Internet Recovery. I prefer not to rely upon any installation method that can possibly result in "the server is not available at this time" or such nonsense, but that is the direction in which Apple has been going for a long time.
An OS X installation log exists at /var/log/ that you can examine using Console, probably named "install.log". Deciphering it is another challenge.

Similar Messages

HT4482 Dear Support team, after my system crashed, I've lost Ilife aplications, and couldn't find it in my account in Appstore.

Deaar Support team, after my system crashed,and were restored, I've lost Ilife aplications, and couldn't find it in my account in Appstore.
Pls. advice
Thanks

OS X Recovery -
http://support.apple.com/kb/HT4718

Creating Support Messages from Satellite System without SolMan user account

Hi
We are having some problems with users "creating support message" from our ECC system to SolMan, if the user does not have a user account in Solution Manager.
It is not correct, that users from Satellite systems can create support messages from these systems, without the user having an account in Solution Manager? And that the user is identified by the business partner for the user, that must exist in the Solution Manager system ?
We have set up the RFC for the supportmessages between SolMan and the ECC system as trusted RFC, with the "Current user" as the user, but how should this be set up, if the user does not have an account in the Solution Manager system. If we enter a user with the right authorizations in the RFC, will the messages that come through not just appear as created by that user, instead of the ECC user and corresponding business partner ?
Regards
Lars

Hi,
you can use the use the user for the RFC-Connection in that case. I have customizied a similar scenario. In my scenario the System from which the message was created, is the business partner (SOLD-TO-PARTY). For that you have to create a communication user (i.e SOLMAN<SYSID>). In TA SM59 in the satellite-system you assign this user for the connection. (Don't forget to assign the user to the role "SAP_SV_FDB_NOTIF_BC_ADMIN"). Now, it schould be possible to create messages from the satellite system to the solution manager. Additionally you should create business-partner for each user of the satellite system, by using TA DSWP>EDIT>CREATE BUSINESS PARTNER.
With this TA, it is easy to create BP for each satellite system.
Best regards
Marc

Why systems support inventory account, not purchase account ?

Dear Sir,
Kindly explain the LOGIC behind system supporting stock account instead of purchase account.
Thanks in anticipation
Regards
Chirag Shah
+91 98202 72322

Hi:
Please adhere to forum rules of engagement ..Do not write cell phone number in your post or private information. Coming to your query please note that SAP provides 3 way processing to goods procured through MM....
This is done based on GR based invoice verification concepts. Upon purchase of goods impacts are generated in FI at the time of MIGO ..Stock Dr and GRIR clearing A/C Cr...Here stock account is debited. Purchase account can be used provided purchase based accounting is active in your system. In 2nd step MIRO or invoicing is done which clears the GRIR Account by debiting it and Generating liability for vendor by crediting it. Lastly you pay off your liability manually or through APP.
Regards

HT4929 I am unable to install OS XLion and get a message that it can't be installed on Disk Mackintosh HD because a recovery system can't be created. I am then referred to apple support but am unable to find anything which can help. Can someone help pleas

Unable to install OS X Lion as "...it can't be installed on Disk Mackintosh HD because recovery system can't be created. Visit www.apple......"
Visiting the web pages does not help me can someone please point me in the right direction ?

OK. You have a Boot Camp partition which is why the issue. See the following:
It seems the issue is that the space at the "bottom" of your available space when Lion installs it's partition is already occupied by BootCamp. The fix was to go into Disk Utility; Select your Hard Drive; Select Partition; Move the bottom of your main partition "up" a bit to create a space for Lion; close Disk Utility; Install Lion; once Lion is successfully installed, go back into Disk Partition and drag the bottom of your main partition back "down" to the bottom of the window.
In your case use Disk Utility to "shrink" your OS X partition a little more than 1 GB.
To resize the drive do the following:
1. Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
After the main menu appears select Disk Utility and click on the Continue button. Select the hard drive's main entry then click on the Partition tab in the DU main window.
2. You should see the graphical sizing window showing the existing partitions. A portion may appear as a blue rectangle representing the used space on a partition.
3. In the lower right corner of the sizing rectangle for each partition is a resizing gadget. Select it with the mouse and move the bottom of the rectangle upwards until you have reduced the existing partition enough to create the desired empty space. The space below the resized partition will appear gray. Click on the Apply button and wait until the process has completed.
Remember that you only need to shrink the OS X partition a little more than 1 GB. Now, when you try the Mountain Lion installation the installer will be able to make the Recovery HD.

Time Machine error message while restoring..."an error occurred while adding a recovery system to the destination disk

I had to change my hard drive in my MBP 15". I use Time Machine on a Time Capsule for backup. I am booting up my laptop with a bootable USB key. I have partitioned my new hard drive (bigger than the old one) and named it Macintosh HD (same as the old one). I select the option to restore from Time Machine Backup. I select one of my latest backup....select my destination drive...the restore process starts but stop within minutes with the following message. "An error occurred while adding a recovery system to the destination disk" It then prompts me to restart....
I need your help...what can it be.
Thanks

I've encountered this issue when the Time Machine was encrypted with FileVault.
Article: HT4718
Additional Information
Please note that OS X Recovery must be present on the computer's startup volume in order to use FileVault 2. Using RAID partitions or a non-standard Boot Camp partition on the startup disk may prevent OS X from installing a local Recovery system. See "OS X: Some features of Mac OS X are not supported for the disk (volume name)" for more information.
What seems to work, is reinstalling the OSX from the internet, and then using migration assistant to pull the user from the time machine backup external when logged into a temporary administrator user to move the original user back over.
Perhaps if you're stubborn, what would work is the following from the same article:
What to do if the installer warns that no Recovery System can be created
Some disk partition configurations may result in the OS X installer reporting that it could not create a Recovery System. In these situations, even if you are permitted to continue the install, you may want to quit the installation and create an external, bootable OS X hard drive with a Recovery System, first. You can continue your OS X upgrade on your computer's startup drive after creating an external Recovery System.
Your storage device must have at least 13 GB available (after formatting) to install OS X Lion or later and a Recovery partition.
These steps erase and reformat the storage device. This article instructs you on setting up a storage device to use the GUID partition scheme and the Mac OS Extended (Journaled) format, which are required to install OS X and a Recovery partition on your external storage device. You should back up any important files that are on the device to a different drive.
This procedure installs a version of OS X that is compatible with the Mac it was created with. Using this OS X system with a different Mac model may produce unpredictable results.
Your computer's serial number is sent to Apple as part of this process to help authenticate your request to download and install OS X Lion.
All of this information was collected by browsing through the public articles on the Apple Support website.

Hard disk drives and recovery systems

I have a Hp Pavilion g4-1016dx system, I have ran the system check and get a quick check Hard Disk 1 303 message. I realize my hard disk is going out, my system did not come with a recovery disk upon purchase. Is there any way of downloading the recovery system to disk or a USB drive from a different computer? Also, I was told the hard disk is not completely shot, I had just downloaded pictures and other items the day before the HDD failure, is there any way to salvage these myself without having to pay someone $$$ to recover these items?
Any help is greatly appreciated as I am technology challenged.
Thanks

Hi,
First, regarding your existing files, try the following.
One possible way to try and retrieve your files from a non-booting drive is to follow the process detailed in the link below. The Ubuntu operating system CD you create can run from the CD alone ( ie it doesn't have to install on the Hard Drive ) and I've often found it to be successful in retrieving data even from a failing Hard Drive. When you've created the CD, follow the instructions and see if you can back up your existing files.
http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windo...
Another option would be to remove the HDD, place it in an external caddy - an example is on the link below - connect this to another PC and see if you can access your files.
External HDD Caddy 2.5".
Secondly, regarding reinstalling Windows 7 on a replacement HDD, there are Two options available.
1. You can order a replacement set of Recovery Discs using the link below - these will reinstall the operating system, all required drivers and nearly all of the original software ( the exception often being trials of MS Office ). They will also re-create all the original partitions, including the Recovery Partition.
Order HP Recovery Discs.
2. Another option you could consider is to create your own Windows 7 installation disc.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
Also, if possible, back-up the swsetup folder that can be found at the root of your C drive on your failing HDD.
You can create a Windows 7 installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook - this is listed as Windows 7 Home Premium 64bit ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source ( Digital River ).
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Regarding the drivers etc you need, if you were able to back-up the swsetup this will contain all the software and driver installers for your notebook - if you weren't able to, drivers and software you may need can also be found Here.
Best regards,
DP-K
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Microsoft MVP - Windows Experience

Mac Pro (Early 2008) freezes, reboots to recovery system, trouble locating startup disk

I have two issues which may or may not be related with my Mac Pro. First, off and on for several months is has been frozen when waking from sleep. I can hit a key and see my desktop with the windows I left open, but I get the spinning beach ball and the time is typically several hours behind. The only way I can get it to start is to restart from the power button. This typically happens overnight when my computer has been asleep for a long time. Sometimes I hear the fan run while the computer is asleep and I don't know if that is related. I've tried switching from Firefox to Chrome to see if that was the problem since I typically have a few tabs open on Firefox when it freezes, but that does not solve the problem. The next step I plan to try is to get a can of compressed air and clean the fan and check if the video card air intake might be clogged, based on information I have read in various forums. Does anyone have other suggestions for things to try to eliminate the freezing? Another suggestion I read was to get a new logic board battery installed but I hate to lug this thing into an Apple store unless I really have to. Most of the time I'm comfortable fixing things on my own.
The second issue is that when I reboot after shutting down the computer with the power button, it does not always load the startup disk. Sometimes I get the recovery system instead, and if I try disk repair, restore from backup, or the startup disk option from the apple menu, it cannot locate the startup disk. Usually after a few tries, I can restart it and get my desktop, but I'm not sure how long that will work. I hoped that resetting the NVRAM would take care of this but it has not fixed the issue. When I do disk repair, it says the drive is fine. I've also used idefrag to clean up the drive. I'm thinking my hard drive might be about to die and I should just get a new one, but I don't want to spend the money if that is not the issue. I have 83 GB free on the drive so space should not be an issue.
Any suggestions on fixing either or both of these issue would be very much welcome! I need to make this computer last at least a couple more years.
Specs:
Mac Pro early 2008
Processor 2 x 2.8 GHz Quad-Core Intel Xeon
Memory 8 GB 800 MHz DDR2 FB-DIMM
Graphics NVIDIA GeForce 8800 GT 512 MB
Software OS X 10.8.5 (12F37)

Back up all data immediately as your boot drive may be failing.
If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|n Cause: -' | tail | open -ef
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.

"Service no longer supported. Account is not acces...

Hello. Since this morning (Thursday 29th) I can't seem to access my emails via Hotmail. It is the only email system I use. I just get the following message: "Service no longer supported. Account is not accessible anymore."
What does this mean? I've tried removing my account and setting it up again but same thing. I googled it and it seems other people have had this problem but there is nothing about why or how to fix it. I've read something about Microsoft changing Hotmail or Outlook or something. Can someone help?

Never mind I've just turned off my phone, taken out the battery and sim, wiped the sim and put it in after 2 minutes. Turned it on and its working again Not sure if the clearing cache thing worked but thanks

Unable to install Lion on iMac 27" i7 (2010) - no recovery system

I tried to install Lion in my 27" iMac i7 (2010), but the install process cancels, because it's unable to create the recovery-system. The suggested URL for support (www.apple.com/de/support/no-recovery) doesn't exist. What now? And better ASAP!

I managed to install Lion after doing the following steps:
(1) Remove Boot Camp Partition - Boot Camp Assistant > Remove Windows Parition
(2) Repair Permission - Disk Utility > Repair Permission (for main HDD)
Lazlow wrote:
Found out what my problem is!
In creating the Recovery HD, the installer was trying to write a new boot.ini onto my Windows partition, but I have mine formatted in NTFS, so it couldn't write anything to it. I guess that's what Apple meant by me "tampering" with my Boot Camp installation. So I guess I just have to reformat the partition in FAT32 and I should be good to go.
Ref: http://forums.macrumors.com/showthread.php?t=1191078&page=2
So if you're having the same problem as I'm, you can try these steps to install Lion.

Restore Recovery System

Dear in HP Support Forum,
I'm facing a problem with my recovery system , that the recovery system deleted inadvertently from my windows , knowing that my windows 8 is original one .
How can i restore the recovery system and what is the appropriate steps for that .. please advise me .
Thanks and Regards

baolo75
Welcome to the HP Community Forum.
Unfortunately, once deleted, the Recovery Partition is gone.
You can contact HP Technical Support and ask if you can purchase a Recovery Kit:
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Including UK and Europe
HP World Support Telephone Numbers - 2010
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

"Recovery system can't be created" error when reinstalling Lion from recovery system

I get the infamous OS installation error "Install failed... because a recovery system can't be created" – but in fact, the recovery system already exists, since I'm installing from it, and incidentally, I've previously already used it for an Internet reinstallation. I've tried about a half dozen iterations now.
Here's the exact sequence of events:
Reboot on recovery drive.
Select option to reinstall the OS from the network.
License agreement, etc; then select drive -> install -> sign into Apple store.
"Downloading additional components" message. 1st attempt consistently fails at this stage, need to restart at step 2.
Download for roughly 20 minutes, then automatic reboot -> "Installing Mac OS X".
After about 10 minutes: "Install failed. Mac OS X could not be installed on your computer. Mac OS X can't be installed on the disk ..., because a recovery system can't be created. Visit www.apple.com/support/no-recovery to learn more."
I've pawed through innumerable posts of people who have gotten the same error message, but haven't found one that reproduces my circumstances. I've reviewed the KB articles "OS X: About OS X Recovery" and "OS X Lion: Installer reports This disk cannot be used to start up your computer", with no luck. Based on a suggestion in the second KB article, I've reduced the primary partition size by roughly a GB and retried - no luck.
See this thread if you want to know why I'm reinstalling the OS, even though it's (more or less) functioning and I have Time Machine backups. It would also make me feel a lot better to know that the reinstallation would work in case of real need. Thanks in advance for any help.
-- Phil

Philip Keller wrote:
John,
I think I'm "reinstalling OS X by booting OS X Recovery": I reboot with command-R depressed, or I reboot with Alt depressed and choose the recovery parition, and then I start the installation process from the list of things I can do. Are we talking about the same thing?
Yes, exactly.
I think that OS X Internet Recovery would be necessary only if you were to attempt a Lion installation with a completely empty HD, implying that even a Recovery partition has not been created. Your USB flash drive is the way to cope in that circumstance. If you can install Lion by booting the recovery partition as you described, it seems to me that it is all that is necessary and there is nothing to fix, despite the error message you see.
I'm surprised that Internet Recovery works at all, given that your Mac is not one of those allegedly eligible to use it.
Without a similar 2006 iMac to test, I can only speculate that the "abysmal distribution system" as baltwo describes it just doesn't work well with earlier Macs, and that Apple may not have tested it extensively with them. If I were you I would rely upon that USB installer much more than OS X Recovery or OS X Internet Recovery. I prefer not to rely upon any installation method that can possibly result in "the server is not available at this time" or such nonsense, but that is the direction in which Apple has been going for a long time.
An OS X installation log exists at /var/log/ that you can examine using Console, probably named "install.log". Deciphering it is another challenge.

Need a copy for windows xp recovery system

I need a copy of windows xp recovery system Serial # {Private Information Removed} Product # VY833UA#ABA

Here are the specs for the HP Pavilion dv6-1352dx Entertainment Notebook Computer (HP p/n VY833UA-ABA). According to the specs, this model shipped from the factory with Windows 7 Home Premium 64-bit installed. You can order HP Windows 7 Recovery Discs from HP - Windows 7 Premium 64b + Supp 2 Recovery Kit or ComputerSurgeons.com.
Under no circumstance does HP create or provide recovery media for operating system other than the one originally installed on the computer. Sorry, that means HP will not provide Windows XP installation or recovery discs for this model. If you wish to install Windows XP on this model, it is up to you to source the installation discs and the drivers.
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.
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OneKey Recovery System wiped out my hard drive - Please Help with RMA

Hi, I just recently got an IdeaPad S12 netbook.
Last night I tried using the OneKey Recovery System to restore the hard drive to the original factory configuration.
Unfortunately, the restored process did not work and I had to shut down the system.
Now, on boot up, I just get a blank screen with this message:
"Remove disks or other media. Press any key to restart"
I cannot boot up in to Windows, or even run the OneKey process again.
I know there has been a documented problem (on forums, not in actual documentation!) that the OneKey system cannot run after hard drive partitions have been resized. However, it is truly a defect in the software to corrupt the entire drive, instead of providing a warning and blocking the process from continuing.
Today is my last day in the 21 day period to get an RMA. I called customer support and they will only issue an RMA with restocking fee. They say I have to go through tech support and have the case documented and approved, including physical inspection (if necessary I think), in order to waive the restocking fee. Considering the OneKey software can produce such disastrous results, I should not have to pay the restocking fee. It seems like a waste of everyone's time and money to send the laptop to tech support, instead of just allowing me to do the return right now.
I'm hoping someone from Lenovo can help me get this RMA approved today and not deal with tech support or restocking fee. Right now I have a 3-pound brick instead of a functioning laptop.
George

Georgewsu,
Thanks for the pointer on the documentation - I'll see what we can do to make it more clear that changing partitions can inhibit OKR from functioning properly.
Systems with no optical drive like the S10 or S12 can be more challenging when trying to recover from this sort of thing - there is a balance, perhaps in expecting a user to get a USB external optical drive and burn recovery media if they are going to change the partitioning of the drive and making netbook class systems available at this price point.
Without intending to sound too harsh, I'm not sure why Lenovo should fairly absorb the cost of the results of the changes you made to the product. If you return a product, we are going to have to refurbish it, re-image and resell at a substantial discount. When you consider the time, the shipping costs, and what we will subsequently get for the product, we are well in the negative territory on the deal.
I think what might be more fair is to contact support and see if the depot can reimage your system under warranty. If so, your system functionality will have been restored - you keep a quality system, and everyone is happy. If you then want to customize your configuration, I would suggest getting a USB optical drive and burn recovery media before making more changes.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
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Lion will not install due an inability to set up a recovery system what can I do

Lion will not install due an inability to set up a recovery system what can I do

Have a read here http://support.apple.com/kb/HT4718
Stefan

Support debacle: Account recovery system

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