Support Messages' Creator Name Which Comes From Satallite
Hello dear gurus,
The problem is, the system does not copy the user name who reports a Support Desk message (Notification creator) into the Support Desk message creator tables or change log information tables.. The problem is exactly about OSS note 805517, but it is just mentioned about BP. Although BP is ok, when user create support message, the system writes RFC user for message creater. Any idea?
Thank you.
Hi,
It is becos of the login details you have provided while creating your RFC connection. You have provided the standard RFC user logon credentials to be used.
Change that to "Current User". In this way, the creator will be the user who is actually raising the issue.
But pls make sure that you have same userid in both SolMan and satellite systems and also you have appropriate BPs created in the SolMan system.
Hope it solves ur pbm.
best regds,
Alagammai.
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