Support.mozilla - excessive archiving, no contact info

Hi,
First up... I don't think this is the appropriate place to discuss site-policy, but when I hit "contact us" link, there is no email-address, no link to an administrator... the most helpful link I found was "forums"... which contained some 300 forums which... based on past experience, prefer NOT to answer questions from other .mozilla subdomains. So here I am. Just to clarify... you might update your "contact us" page with a link to "file a ticket" or "leave a complaint"... I'm sure you don't want to deal with that... but neither doesn't a person with a valid complaint not want to have no clue as to where to file their "site-administrative" complaint. On the other hand, I could be mistaken, and HERE (not via email or such) is exactly the place you want these kinds of questions answered?
Secondly... as to policy I find that you should laxen your "this discussion is locked/archived" policy. for example, the closed article at - https://support.mozilla.org/en-US/questions/920556 - contained an inline image that was pertinent to the article at - https://support.mozilla.org/en-US/questions/959999?esab=a&as=aaq - and yet I couldn't insert such an image because both articles were locked.
So let's look at the principles of the thing:
Q) you don't want LONG threads in which new answer-seekers get lost.
A) Yet I myself was getting lost. Cause first I was directed to the first page, and when it was locked, I went to file a question, but then I was directed to a hypothetical answer, and that linked to the second page, which in fact was correct, but wasn't linked to by Google, nor did it have the attached image, and I was just about to move on when I realized it was in fact the correct article. So I was getting lost, because I had to surf a bunch of defunct articles/hoops before I reached a valid article.
I'm not saying you are wrong to desire relatively short articles, just that their is no continuity or connectedness of information. BOTH articles had pertinent information to the total solution of the problem, but their was no link (such as "related articles"), nor was their a way of merging info from both articles. Further, it would have been fruitless of me to attempt to start a new article on the topic, when that would just have further fragmented the coherency of the topic, and made finding a result via google harder.
As a propsed solution or two (probably not optimal), try inserting links to "related articles" on article-pages (and not just when you want to ask a question). Secondly, you could allow the submission of "append-to-archived-articles". You could limit these appendums to solutions (not questions) or links to further other articles even.
Hope you can take constructive criticism, and not forget that I am not demeaning all the great solutions this site and administrators have afforded many a confused firefox answer-seeker.

That's a lot of stuff.
Regarding locked threads, they are auto-locked after 6 months. Due to frequent changes in Firefox, they tend to go out of date... also, we encourage users to post their own question and include their system information, since OS, Firefox version, and add-ons are so often relevant. But I think it would be a good idea to make it easier to refer to an old post if you know that one is highly relevant.
When you're researching solutions, the site generally tries to find Knowledge Base and Forum matches for your query. Once you pick one of those, it turns out to be pretty difficult to keep in mind enough context to suggest related articles that actually are relevant to the question. Or perhaps it's fruitless to try being relevant, because the reader may have developed a new idea about the nature of their question? Anyway, the site used to have links to related articles, and discovered that at least at this point, the software wasn't doing a very good job. More info in this thread (on the separate forum for discussion among "contributors"): [https://support.mozilla.org/forums/contributors/709718]. Maybe you have some ideas for improvement that would make it possible to restore this feature?
Regarding adding to Knowledge Base articles, it's a wiki and you can mark in proposed edits 24/7. Check out this page for how to get started: https://support.mozilla.org/get-involved/kb

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Support.mozilla - excessive archiving, no contact info

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