TS1702 Want to buy some donuts on the Simpsons tapped out game and it is telling me to contact support. I have updated my info and credit card. Help
Want to buy some donuts on the Simpsons tapped out game and it is telling me to contact support. I have updated my info and credit card. Help
Contact the app's support, at a guess. Have you?
Similar Messages
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Just a few minutes ago i tried to purchase from The Simpsons tapped out game, but there were a warning that my purchese was declined and i was asked to re-filled the payment info in order to compete my purchase. I did that but that wont work and the warning keep showing up. Whats wrong? help please.. Is there any correlation with the software update? I did check the update , there is an update for iOS 6.0.1 .
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
TS1702 I have the Simpsons Tapped Out game
I have the Simpsons tapped Out game and was quite involved and established... all of a sudden it has reverted to the START again!! I am NOT impressed.. ( I know its not your fault) but what can I do to recover the game as I had it ?
Contact the app's support, at a guess. Have you?
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I made a purchase with my debit card on The Simpson Tapped out game, And now my game won't open. It just kicks me out every time I click on it. How do I fix this problem with out deleting my app?
Personally, I would never use a debit card online, for security reasons. If your card gets hacked its your money that is stolen. At least with a credit card it is the card providers money that is stolen.
Anyway, I would delete the app and re-install. If you paid for the app in the first place you will be able to re-install free of charge. Also, the app should allow the in-app purchase to happen again as it should recognise that you have already purchased it previously.
Finally, it might be that the 3G doesnt have as much ram as more recent models of iphone and you may have applications running in the background that are preventing the app to function with the in-app purchase unless you shut down any apps eating all you memory that are running in the background. Shut-down these apps (and the simpson tap out app) by exiting to your home screen and double-tapping the home button to show what apps are running in the background. press and hold any of the open apps until it starts shaking. close all the apps down. exit then re-launch the app.
good luck. -
I am having a problem with the Simpson tapped out it will not connect to the server it only occurred on my iPad not any others in my home
Hey Jerryd820,
Thanks for the question, and welcome to Apple Support Communities.
The following article provides suggestions if you are having issues with a specific application:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
6. Reinstall the affected application
Remove the application from your device and reinstall it.
1. Touch and hold any application icon on the Home Screen until the icons start to wiggle.
2. Tap the "x" in the corner of the application you want to delete.
3. Tap Delete to remove the application and all of its data from your device.
4. Press the Home button.
5. Go to the App Store.
6. Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
7. If the issue is still unresolved
If you continue to experience the issue, contact the developer of the application for further assistance.
Thanks,
Matt M. -
How can I transfer The Simpsons Tapped Out game from my iPhone 4 to my iPhone 5?
I have just gotten an iphone5 and have done a backup from my iPhone 4.
I can't get The Simpsons Tapped Out existing game to work on the iPhone 5, how can I get the original game to work on the new phone? As I've done the restore on the new phone, it brings up a whole new game to start up with again.i have tried to do this but when i log in it tells me there is a level 4 game on this device not my level 25 game. any suggestions
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Missing my 9.99 in app purchase to Simpsons tapped out app
Can anyone help me get a refund or know how to get my purchased doughnuts.
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When I go on to the Simpsons tapped out game I try to purchase so in app content and every time I try it says insufficient funds but I have enough money in my I tunes account to purchase it. Why is this happening?
How much is the item that you are trying to buy and how much do you have on your account ? If you are in the US then you need to add on your state's sales tax to the listed price - does that take it over your balance ?
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In app purchase for the Simpsons tapped out didn't go through and now app won't open
I bought donuts on the Simpsons tapped out app n it went to iTunes and I did in app purchase, and now my app won't open and it seems like my phone is trying to download it keeps asking me for my apple password when app shuts down, I tries to delete app and reload it, it doesn't help I also retuned phone to default setting still nothing, i can go on my other devices and load app but it doesn't show my purchase, did this happen to anyone else and did u find an answer to fixing this problem????? Please Help!!!!!
I had this same exact thing happen. The problem seemed to occur when I tried to do an in-app purchase and my iTunes Apple ID needed payment verification. Tapped Out triggered the iOS to open the verification part of the App Store. After verification iOS asked if I wanted to proceed with the purchase. I hit "ok". The App Store was trying to handle the in app purchase like it was a regular app purchase. When I went back into Tapped Out, I was met with an error message stating that the purchase has been made, and it was waiting for download. I also couldn't initiate any more in app purchases. When I quit and relaunched Tapped Out, it flashed the loading screen and then quickly crashed. Followed by a prompt for my Apple ID password.
The disconnect here is somewhere in the coding from Tapped Out to the iOS. Tapped Out is asking for authorization on a in app purchase and the iOS is trying to initiate a regular app purchase.
I have tried erasing and reinstalling Tapped Out. I have tried signing out of my iTunes account and launching Tapped Out. I have tried "Resetting All Settings" from the general setting panel in iOS, which usually fixes everything... Nothing is working though.
I was able to download Tapped Out on a different iOS device (all running 7.0.4 btw) and was able to run it, sign in with my Tapped Out login and Apple ID. I was even able to initiate the in app purchase fully. So this tells me that the bug here is buried deep in the preference of iOS 7 on my original device, not the Tapped Out account or my iTunes Apple ID.
The sure fire answer to solve this is to do a clean erase and restore of the device. I really don't want to do that though because it will get rid of my current camera roll and my text history. Plus I'll have to resync all my music and that takes a while. I'm hoping the bug just times out and the app refreshes itself... But I'm doubtful of that. I think we are the unintentional collateral damage from some sloppy coding on EA's part. A clean erase and install might be the only answer. Hopefully it will rectify itself though... -
own iMovie, want to buy another imovie for the church computer, App store refuses to sell it to me because I already have iMovie. What to do?
dongrif wrote:
own iMovie, want to buy another imovie for the church computer, App store refuses to sell it to me because I already have iMovie. What to do?
sales at AppStore are based upon 'users'= accounts; if the other Mac is running under your account, you can download and install a copy of iMovie 'for free' (the ToU of Appstore allow to install purchases on as many computers you own = running under your account)
If the other Mac is running under a different account, you have to log-in at AppStore under those account, and purchase it it.
Quiet simple ... and cheap. And convenient.- -
how do i stop the icloud window from poping up everytime i start iTunes ? i do not have an icloud account and don't want one., how do i stop the icloud window from poping up everytime i start iTunes ? i do not have an icloud account and don't want one.
If you don't have an icloud account, then icloud is not the thing that's popping up a window.
If you are being asked to enter a password when accessing itunes, then the problem may be that you have purchased items (apps, songs, etc) on the device that were purchased using a different itunes account than the one you currently have defined on your device.
Purchased items are forever associated with the itunes account (the apple ID) that was used to make the purchase. If you change the ID on the device, you won't be able to update any of them. You'll have to purchase them again. -
my itunes keeps telling me to contact support when i try to connect a visa card and will not let me buy music. any ideas why?
No one here can say specifically why. But you need to do what it says, contact iTunes Support. Click the Suppor tab above then the link under the Contact Us area and you'll be take to a page where you'll be guided appropriately.
Regards. -
I had purchased the simpsons tapped out app and as grossly play along to level 22, to my disappointment the app back to level 1,,,, so upset ,,, please try to retrieve my account so that I can continue with the app, thanks
well, something is really messed up with those accounts so I would create a new admin account, log into that and go from there.
To do that [enable the root user|http://support.apple.com/kb/TS1278], safe boot, log in as root and create a new admin account, also while you are at it disable the auto login.
You can also work from the root account but I would recommend against it. It's not really safe. -
The simpsons tapped out cant buy donuts contact iTunes support store
I have been playing tapped out for a while now and it has let me buy donuts before but now every time i try and buy donuts it says to contact the itunes support store.
I have tried deleting it and reinstalling it but nothing is working. If anyones what to do please let me know !!Contact iTunes like the message said.
Apple - Support - iTunes - Contact Us -
I'm trying to buy something for a game and it keeps referring me to come to the iTunes Store support what so I so
Click here and request assistance.
(77903)
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