Synchroniser bug? shared reviews on Sharepoint Server

Hope someone can help.
We have a hosted sharepoint service which our customers use as a place to conduct shared PDF reviews. Our customers use a mix of versions 8 and 9 of Reader and Acrobat. Much of the time things work well but we are frequently running into a situation where the shared comments become lost. By that I mean in review tracker there is no listing of comments that have been made by lots of other reviewers. Some reviewers can see all ther comments but others cannot.
What seems to be happening is that the local off-line copies of the comments on the users hard disk are being corrupted. When this happens Reader/Tracker is unable to cope and no longer manages to find the comments on the Sharepoint Server. By deleting the corrupted local comments and then disconnecting and reconnecting the shared review we can get everything working again but this is not an acceptable solution for our users. We need a way of not having the problem happen in the first place.
The reason the local comments become corrput seems to be the synchronizer task. When we look at the local comment files instead of containing nice xml comments they actually contain the html of a sharepoint "you failed to login" web page. Our sharepoint server uses form-based authentication. In normal operation we are already logged in to Sharepoint and so we can download the PDF, view it in Reader and track comments fine.
However the synchronizer is running outside of a browser based session. It seems to be trying to log into Sharepoint using a cached session ID but after a while this id expires and it can no longer log in. Instead of failing gracefully it actually downloads the html of the "you failed to login"web page and thus corrupts the file. From this point on Reader/Tracker no longer works correctly.
Is this a bug in synchronizer and is there a fix available?
Thanks.

Amboo, I'm using Acrobat Pro 9.3.3 and Windows XP.
My login name is grayed out and I cannot change it. It does NOT match my
acrobat.com login, which is [email protected] Also, note
in my preference categories that acrobat.com preferences is not
available. I think it used to be...
I did get the new 2011 TOU agreement box a few days ago, and agreed.
Have not seen it since.
Thanks for responding! I am desperate to get this working!
Kris
Kris Queck
Senior Developmental Editor-Anatomy & Physiology
McGraw-Hill Higher Education

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Brief description *
Sharepoint for Shared review
Please describe your issue in as much detail as possible *
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bild1
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