System fails to shutdown and restart in addition to keyboard freezing HELP!

Try resetting your SMC.
Resetting the System Management Controller >>
Boot from your system CD, run Disk First Aid from your Disk Utility and repair your permissions.
-Bmer
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Similar Messages

Why do I get a popup message in multiple languages requiring a shutdown and restart

Why do I keep getting a popup message in multiple languages requiring a shutdown and restart? Has been going on for a few months. Because of the shutdown reports have been sent to Apple upon restart.

After it restarted, did you see a dialog box resembling this one:
If so, next time it occurs click Report...
Before you send it to Apple, copy the text of the report. Paste it in a reply. Remove or obscure any personal information, should it appear.
If problems continues to occur please determine if they also occur in "Safe Mode":
Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well.

My macbook pro is frozen on desktop mouse no response i have forced shutdown and restarted 3 times no change. What to do ?

Hi guys and gals
Have not used my macbook pro for couple of months and now she is frozen - opens to wallpaper on desktop of snow leopard but absolutely no response with mouse or track pad . Screen goes blank after 5 mins then the only response is from the power button . When pressed the screen lights up with window asking if i want to shut down or.....enter has no response . Only option is to force shutdown and restart yet this does not resolve issue.....back to square one!!!!
Help???

If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

Macbook pro 15 inch can't shutdown and restart normally

My macbook pro 15 inch can't shutdown and restart. I reinstalled the system but the problem still had.what's can i do?
Many thanks

Shutdown the machine until you can take it to a Apple repair/store and get a new adapter or contact the person you might have switched it with.
Your document isn't worth a few thousand dollar machine, use something else to finish it.

Elgato video to USB has become unreliable after shutdowns and restarts

I have Yosemite 10.10 on an early 2009 iMac, and an Elgato Video capture device with latest software (1.1.5)
The messages "Device could not be initialized" and also "Please connect your Elgato Video capture hardware to any USB 2.0 port" come up after I have had a shutdown and restart.
For 2 or 3 years i have operated this system with no trouble, but as the iMac software became upgraded, and also the Elgato S/W upgraded, the problem has come up, so now I am reluctant to shut down. However, there are times it must be, such as when the power company shuts service down for maintenance - happens a lot lately. I have tried different ports, and done the unplug and replug routine, but it takes dozens or even hundreds of attempts until one time it works. then i have to be sure not to "quit" after a recording session, or the problem comes up all over again. Also I tried using a USB hub, with no success. Also, I have tried to reset of the USB bus routine (Command-Option-P and R keys during startup) with no success.

Get rid of CleanMyMac and DivX. Add much more RAM. You don't have nearly enough for all that you are trying to load.

MacBook Pro shutdowns and restarts unexpectedly

Hello,
I have a problem with my MacBook Pro because it shutdowns and restarts unexpectedly?. Also, suddenly it goes frozen and a beep starts, Do you know what mught be occurring?. Thanks.
Eduardo

Hello Eduardo
It sounds like an issue with the RAM on your MacBook Pro. The idea is to see if you can reseat the RAM and if you cannot, then you would need to talk to an Apple Store or an Apple Authorized Service Provider for additional support.
Intel-based Mac Power On Self Test RAM error codes
http://support.apple.com/kb/ht2341
Regards,
-Norm G.

My ipad 2 will only charge if the system is completely shutdown and it can take up too 7-8 hours to reach 100% 2 hours later I'm down to 12-13% what's wrong with it?

My grandson's IPad 2 won't hold a charge. It will only charge when the system is completely shutdown and it can take up to 8 hours to reach 100%! he's only 5 so he uses it to watch netflixs and playing games but a couple of hours after finally getting a full charge the indicater is down to 12%-13%. Keeping the system plugged up while he's using it doesn't do any good its like its not even plugged up. What could be wrong? Any assistance would be appreciated! I brought the IPad 2 in 2011 and gave it to him in 2013 when I brought myself the IPad Air...so its really not that old to be acting up...

Hi manisnana09,
If you are having issues with charging and capacity on your iPad, you may find the following articles helpful:
iPad: Charging the battery
http://support.apple.com/kb/ht4060
Apple - Batteries - iPad
https://www.apple.com/batteries/ipad.html
If you are still having issues, you may need to have your iPad serviced, or at least evaluated. You may find this page useful:
Service Answer Center - iPad
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Regards,
- Brenden

I have a mac OS X and when I close it and reopen my screen opens and then shuts down for an instant and then reopens. Does anyone have this occur?? I have shutdown and restarted often.

I have a mac OS X and when I close it and reopen my screen opens and then shuts down for an instant and then reopens. Does anyone have this occur?? I have shutdown and restarted often.

A Safe Mode boot might help ..
Startup your Mac in Safe Mode
A Safe Mode boot takes much longer than a normal boot so be patient.
Once you are in Safe Mode, click Restart from the Apple () menu.
See if the problem persists.

I have two wireless networks that I switch back and forth. Everytime I switch the network zone my macbook pro hangs and I have to do a hard shutdown and restart. What is the fix?

I have two wireless networks that I switch back and forth. Everytime I switch the network zone my macbook pro hangs and I have to do a hard shutdown and restart. What is the fix?

Create two locations in Network, one for one and one for the other.
WiFi, Internet problems, possible solutions
WiFi security issues, at home and WiFi hotspots

Random shutdowns and restarts...where to begin?

This is a client's machine.
It is a second generation G5, 17". It passes all TechTool tests. We have the back cover removed to check for overheating. Thus far, we have not been able to duplicate the problem of the shutdowns and restarts...but the machine is essentially idle all day. The processor is not really being used, so it is not an accurate test.
1. Is there are software utility that will put a load on the processor so that we can recreate the issue?
2. Does this have any known heating issues, like the 20" of this series that were recalled?
Thanks in advance for any help.
G5 Mac OS X (10.4.8)

One not uncommon cause of this problem can actually be the very simple matter of a misaligned power cord collar, Bailey's Dad - see http://docs.info.apple.com/article.html?artnum=86817
This might also help to explain why the behviour hasn't been easy to replicate after the move and with the back taken off. Maybe it is now properly seated!
Putting it under load would be a good idea , though. A power supply issue is not out of the question. The SETI "BOINC" software - http://setiathome.berkeley.edu/ - can be used to create an ongoing artificial load. Playing or rendering videos works pretty well (as Miriam has already suggested) too though. So does running "Classic" applications, using the Classic OS9 emulation.
Printing will provide a short term load on the processor and power supply, too.
THe "Rev B" extended repair program that Miriam has linked to only applies to the 20" model , I'm afraid, not the 17".
Cheers
Rod

Facetime auto shutdown and restart

After using FaceTime on my ipad mini and iphone 5 for 3 - 5 mins, the device will shutdown and restart back or turn to blue screen then restart back. I try to reboot using the home plus sleep button and reset network setting, but the result still the same

Try this:
1. Close all inactive apps. Double-click the Home button and hold apps in the Task Bar down until they all wiggle then tap the minus sign to close apps. Tap the home button to return to Home screen.
2. Hold the Sleep/Wake and Home button down until you see the Apple Logo.

Extremely long shutdown, and restart times

All right, I am wondering if anyone has had any trouble with their MacBook taking an inordinately long time to shut down? Mine takes a good 5 minutes to shutdown or restart. On a restart as soon as it resets to the apple screen it only takes a few seconds to start up but the shutdown time is unbearable. Anyone got a fix for this?
(I have upgraded to a gig of ram, but I can't see how that could be the problem. It was ordered directly from Apple and installed by the authorized retailer where I purchased the Mac. I'm sure it could still be a problem but it seems to function perfectly fine otherwise, so I doubt that is what is holding up the shutdown.)
MacBook Mac OS X (10.4.8)

Hi Ace,
try some system maintenance first: Mac OS X 10.3/10.4: System maintenance
If this answered your question please consider granting some stars: Why reward points?

Leopard now hangs on shutdown and restart, but not if I unlog first

I've seen various people posting about this similar issue.
So basically my iBook was running fine with Tiger, and since I updated it to Leopard, it will hang when I want to restart or shut it down from the >Shutdown menu.
I tried many things, deinstalling stuff, and what have you. It seems however that running uninstaller programs or Maintenance which asks to restart to apply changes works.
So I tried first unlogging from the system, then from the login menu, hit the shutdown button, and it appears to work.
In the /var/log/system.log file there is nothing printed from the last entry just before I request the shutdown and when it powers back up.
Any idea how to definitely solve this problem? Sometimes I forget to manually log off, and holding down to hard stop the computer is something I used to laugh about when I used to be on windows...
Thanks for your advice.

Ok I see. Are the times displayed the american way, i.e: 12 hours per day? 24h per day? I can see some activity going on, but I can't tell if it was in the morning or in the afternoon :-P
I was about to come with some good news yesterday, as I thought to have found the problematic application, unfortunately after running OSX software update, Leopard got blocked once again upon shutdown. So I still can't tell whose fault it is.
Here is an excerpt of my log file, do I guess this happened just before I shutdown the computer as I closed Firefox and ran osx software update:
8/11/10 11 Aug 10:07:54 [0x0-0x1c01c].org.mozilla.firefox[474] Debugger() was called!
8/11/10 11 Aug 10:16:46 Software Update[582] arguments=(null)
Then here the computer got blocked and there is no more message printed in the log except for todays messages.
Well it's maybe firefox? I have a few extensions added to it, maybe it's not exiting cleanly? That's why my computer would get blocked only after a few hours of work, maybe firefox builds up at to a certain point where it's ready to lock the computer on shutdown?

Since installing mountain lion system keeps shutting down and restarting

since i installed the latest operating system my iMac unexpectedly shuts down and restarts. this never happened prior to the install. anyone having similar problems?

here is the latest panic report
Tue Aug 27 18:54:07 2013
panic(cpu 0 caller 0xffffff80030530aa): "!pageList phys_addr"@/SourceCache/xnu/xnu-2050.24.15/iokit/Kernel/IOMemoryDescriptor.cpp: 1484
Backtrace (CPU 0), Frame : Return Address
0xffffff80eae63840 : 0xffffff8002c1d626
0xffffff80eae638b0 : 0xffffff80030530aa
0xffffff80eae63940 : 0xffffff8003053459
0xffffff80eae63a40 : 0xffffff800305270a
0xffffff80eae63a80 : 0xffffff7f83334b62
0xffffff80eae63ad0 : 0xffffff7f8333317c
0xffffff80eae63b20 : 0xffffff80030681f3
0xffffff80eae63b80 : 0xffffff800304907a
0xffffff80eae63be0 : 0xffffff7f83333ad2
0xffffff80eae63c20 : 0xffffff8003065e2f
0xffffff80eae63d70 : 0xffffff8002c98c01
0xffffff80eae63e80 : 0xffffff8002c20b3d
0xffffff80eae63eb0 : 0xffffff8002c10448
0xffffff80eae63f00 : 0xffffff8002c1961b
0xffffff80eae63f70 : 0xffffff8002ca6536
0xffffff80eae63fb0 : 0xffffff8002cce9e3
      Kernel Extensions in backtrace:
         com.apple.iokit.IOHIDFamily(1.8.1)[F0B6DA72-B1C1-3816-AC9F-5F1C12E8A7DD]@0xffff ff7f83332000->0xffffff7f8339efff
            dependency: com.apple.driver.AppleKeyStore(28.21)[79B72EA6-5F8C-3D6D-B0B7-0D29D183039D]@0xf fffff7f83324000
BSD process name corresponding to current thread: WacomTabletDrive
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide:     0x0000000002a00000
Kernel text base: 0xffffff8002c00000
System model name: iMac9,1 (Mac-F2218EA9)
System uptime in nanoseconds: 12012871915464
last loaded kext at 12001672244392: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f84de2000, size 16384)
last unloaded kext at 5162425658972: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f84ddf000, size 12288)
loaded kexts:
com.wdc.driver.USB_64HP 1.0.0
com.apple.driver.AppleUSBCDC 4.1.23
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.GeForce 8.1.2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleIRController 320.15
com.apple.driver.Oxford_Semi 3.1.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.nvenet 2.0.19
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBOHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleBluetoothHIDMouse 175.8
com.apple.driver.AppleHIDMouse 175.8
com.apple.driver.IOBluetoothHIDDriver 4.1.4f2
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.nvidia.nv50hal 8.1.2
com.apple.NVDAResman 8.1.2
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.1.1
com.apple.iokit.IOFireWireSBP2 4.2.2
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
System Profile:
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.44f0
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HDT721032SLA380, 320.07 GB
Serial ATA Device: OPTIARC DVD RW AD-5670S
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 4
USB Device: Keyboard Hub, apple_vendor_id, 0x1005, 0x24300000 / 3
USB Device: Apple Keyboard, apple_vendor_id, 0x021d, 0x24320000 / 5
USB Device: My Book, 0x1058 (Western Digital Technologies, Inc.), 0x1105, 0x24100000 / 2
USB Device: USB 2.0 Hub [MTT], 0x050d (Belkin Corporation), 0x0017, 0x26200000 / 2
USB Device: My Book 1148, 0x1058 (Western Digital Technologies, Inc.), 0x1148, 0x26210000 / 6
USB Device: Mass Storage Device, 0x058f (Alcor Micro, Corp.), 0x6362, 0x26270000 / 5
USB Device: USB2.0 Printer (Hi-speed), 0x04b8 (Seiko Epson Corp.), 0x0007, 0x26240000 / 4
USB Device: Eye-One display, 0x0971 (GretagMacbeth AG), 0x2003, 0x26230000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: DTK-2100, 0x056a (WACOM Co., Ltd.), 0x00cc, 0x06400000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 3
FireWire Device: FreeAgent FW, Seagate, 800mbit_speed

Firefox starts to use 50% of processor every day and must be shutdown and restarted to correct.

Firefox, everyday if it is used, will begin consuming 50% of processor (when viewing task manager). It has happened multiple times during the day. Restarting Firefox corrects the problem. It slows both Firefox and any program being run. If Firefox is shut down, the computer does not slow down. Processor hogging seems to occur while Firefox is being used as opposed to when it sits and other programs are being used. Multiple anti-virus scans have been done on the system and no problems have been found. This same thing occurred with Version 27 and 29.

Try Firerfox in it's safe mode and with all plugins disabled, if that helps maybe enable the addons one at a time as you do not have many and you could find one of those is a problem.
See also
* [[Firefox uses too many CPU resources - How to fix]]
* [[Troubleshoot Firefox issues using Safe Mode]]
* [[Disable or remove Add-ons]]
Turn on telemetry, so engineers get anonymised results of your problems. it will not give you any immediate fix but it helps with improving Firefox and identifying problems
* [[Send performance data to Mozilla to help improve Firefox OS]]

System fails to shutdown and restart in addition to keyboard freezing HELP!

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