System Preferences Crash with Rapport & DivX Preferences Panes

Hello.
MacBook Pro Late 2008 / Intel Core 2 Duo 2.53 GHz / 8 BG RAM / Snow Leopard 10.6.8
I am experiencing a problem with the interaction between the Mac System Preferences (v7.0) and two installed Preferences Panes (Rapport by Trusteer and DivX).  When I open either the Rapport or DivX preferences pane I receive the following message.
To use the "Rapport -or- DivX" preferences pane, System Preferences must quit and reopen.
                         (Cancel)     (OK)
This was working fine until recently.  I would click "OK" and System Preferences would quit and reopen in the appropriate mode for the Rapport or DivX preferences pane.  But, now when I click "OK" System Preferences quits and never reopens (crashes).  Rapport and DivX are the only installed preferences panes experiencing this problem.  This is also happening on other Macs as well with Snow Leopard (10.6.8) and Lion (10.7.4) OS - MacBook and iMac (2009 models).
I have contacted Support for both DivX and Trusteer (Rapport) and they are looking into the problem - no solution yet.
Here is a screenshot video showing the exact events and failure details.  I could not insert a video in this post, so here is a public Dropbox link to download the video.
https://dl.dropbox.com/u/48793067/DivX-Rapport%20Preferences%20Crash.mov
Thanks for any help you may offer.

Rapport has never previously worked on a Mac. How to uninstall Rapport, by Trusteer:
http://www.trusteer.com/uninstalling-rapport-mac-os
However, Trusteer recently posted this in another thread:
We would like to recommend you to download Rapport's updated version, as we suspect the problems you were experiencing have already been resolved.
You can download the latest version here:
http://download.trusteer.com/Gcur4Wtnu/leopard/Rapport.dmg
Please restart your browser after the installation completes and let us know if the problem persists.
If the problem persists, we would be very interested in fixing it.
Please note that we offer 24/7 free technical assistance.
Should you need additional assistance, feel free to contact us by submitting the following form: http://www.trusteer.com/support/submit-ticket
We also have helpful information available in our FAQ: http://www.trusteer.com/support/faq
As regards DivX, download and install Perian from  http://perian.org/
You should read this support page  http://perian.org/#support   in case you need to delete older codecs.  In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them), particularly any DivX extension to Safari. However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from  http://www.divx.com/en/software/mac  Note that Perian will be discontinued after the release of Mountain Lion:  http://reviews.cnet.com/8301-13727_7-57434082-263/perian-plug-in-for-quicktime-t o-be-discontinued/?tag=txt;title

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