Take back and transfer
Hi All,
work in a call center using UCCE 7.5, have a company as a partner that want to start transfering calls to us using AT&T's Take back and transfer tech, Just wondering if I need any special configuration in my side to recevied this calls
thank you
-X
It is fully supported and I have it working in many UCCE deployments, if you need to transfer any calls via TnT simply use dynamic label and include the *8 string as prefix or whatever the provider is expecting.
HTH,
Chris
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CVP take back and transfer and ANI override
Hello. We're building a contact center with UCCE and CVP 8.5. The call flow requires the call to be trasnferred out to an external 800# number and then transfer back for agent. Some calls will also need to be transferred out to third party companies when the contact center agent couldn't handle the call. Now during all the transfer out and back into the call center we need to preserve the original caller ANI. We plan to use take back and transfer feature from CVP but I have two questions here.
1. If the initial main number coming into the call center is not toll free but DID number, will CVP take back and transfer works with the carrier such as AT&T? I thought that only toll free number can support TNT but not DID.
2. Can CVP override ANI in above scenario as an alternative approach? What needs to be done on carrier or the destination party side for this feature?
Anyone has implemented a TNT or override ANI? Is there a document explaining how to do this?
Thanks a lot.Couple of thoughs here :
As to whether TNT works with the specific lines you have, you'll need to work out with your telco as already advised, the ANI would probably be retained though given how it works;
More importantly, TNT transfers won't do what you need, a TNT transfer releases the call from CVP's control. It is essentially a blind transfer, telling the ingress gateway to send some DTMF tones to your Service Provider asking them to pull the call back from your gateway. You'd then need 'the other destination' to send the call back to you when they're done and you'd lose call context even if they did ...
What you really need then is a CVP controlled transfer, essentially CVP starts a new outgoing call to where you specify and through the Post Call survey feature or similar you could have the call re-enter your routing script when the remote call center is done;
Probably worth mentioning : you would be billed for the outgoing call as it's originating from your gateway, I suppose special arrangements are possible there with telcos;
I assume your goal is to present the customer's ANI to the 3rd party contact center, CVP will actually do that by default, i.e. the A number is preserved already;
Bigger question will be : will your telco allow you to present the customer's ANI on a call that's coming out of your gateway, they typically configure some kind of CLID override, putting the ANI on your outgoing leg to one of your DID numbers to prevent you from spoofing your ANI, otherwise any prankster could pretend to be you ...
Cheers,
Kris -
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You need to transfer the iTunes Library from the most recent backup you made before the hard drive was replaced.
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Is it possible to purchase an iPad in the US, to take back and use in the UK
Is it possible to purchase an iPad in the US, and take back home to UK for use? I'm not sure if I would have to insert a UK sim into it, or if it would work as is.
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Part number for the Ipad: MD522B/A
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http://www.speedbusiness.net/shop/products/list_314.html
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■Apple iPad with RD 32GB MD523xx/A
■Apple iPad with RD 64GB MD527xx/A
■Apple iPad with RD 64GB MD524xx/A
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If you want data connection in the UK just get a sim card for Ipad from
EE for 4g LTE connection
or
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If you can get away with not paying customs charges then for example 32GB Wi-Fi + Cellular version comes to about about £490 ($720 + lets say 8.5% sales tax if bought in LA and dividing the total by 1.589 conversion rate between $ and £ ). That is around £89 cheaper than the £579 for the same model sold in the UK.
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Your content will only be where you put it. It has always been very basic to always maintain a backup copy of your computer.
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[Zevoneer's detailed instructions on getting music off an iPod|http://discussions.apple.com/message.jspa?messageID=9053179]
[Wired's How To: Get Your Music Off of Your iPod|http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod]
[http://www.metaphoriclabs.com/articles/5-ways-to-copy-music-off-your-ipod-window s-mac-os-x/]
[Topic: Get music off iPhone|http://discussions.apple.com/message.jspa?messageID=11512841]
[Copying iTunes Store purchases from your iPod or iPhone to a computer|http://docs.info.apple.com/article.html?artnum=305465] -
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Hi Sandy,
I'd like to assist!
I believe you are asking how to print a PDF from your email? If so, you can save a PDF file to your desktop like any other file (Word, Excel, etc). OR you can print the file directly from your email by opening the attachment and in the top left choosing the 'print' option.
Please let me know if this helps and do not hesitate to ask further questions if you have them!
Looking forward to hearing back from you.
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How can I take my photos on my iPhone and transfer them into my iTunes on my desk top computer. When I back up my phone with iTunes everything transfers over but my photos. Any ideas?
You don;t transfer them to itunes.
You import them to your computer as you would with any digital camera:
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Hi
I have recently updated my equipment and now wish to use my MBP to edit files that currently reside on my old MacPro.
I have made a wifi connecting and also set up file sharing but both prove very slow and also - once the file is ready I cannot save it back to the orginal folder.
Basically, I have lots of stuff on my MacPro that is too big to take across, so all I wish to use my new machine and have the option to save back to the old machine as and when needed.
Can someone advise me on what I need to do, whether that be buy some cables to take advantage of thunderbolt, or any other good working solutions.
many thanks
Simon
I am also trying to copy over the font from the library but it says i cannot because of permissions.If both computers have ethernet ports, that is a fast and inexpensive way to connect and transfer files. You will need an ethernet cable (cost a few $$), and you have to enable file sharing on both Macs.
As for the specifics of file transferring without Migration Assistant it depends on what you want to move. Address Book for example has Export and Import funcitonality. Safari too can import and export bookmrks, etc. etc. -
I just got iphone 5c and i am not happy with it. It uses to much data and i don't even know how. I can't get the ringtones i want for my contacts.I got it on my free upgrade but i want to take it back and get something else but where i got it they say i can't because i don't have the earbuds and i have serches or them. now i am suck with a phone i don't like at all until my next upgrade. this is very dishearten
1. If you are this unhappy with that phone, and the lost earbuds is the only thing stopping you from taking it back, why do not just buy some earbuds. That way you can get rid of that phone. It all depend upon how much you want to get rid of that phone.
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I accidently click on ''Import the list'' but now all the music have an exclamation point I think they are all in Musique.txt on the desk... How can i take back these music on my library? I tried : Import the list and take Music.txt , but it do not work
Ok, I had a glitch, forced to restart, and lost my train of thought.
Reinstalling iTunes should fix the major issue that might have gone wrong, perhaps your explaination points will disappear and everything will be peachy again.
But if they don't, you can open the XML file in iTunes Folder using a Text edit program to see what the common pathname is to the iTunes Music folder or where your content is located.
If you moved the itunes folder, it needs to go back.
I can't download iTunes to my Vista virtual machine to test it out right now because iTunes is down, so I can't verify the pathname, perhaps your issue and the iTunes being down are related somehow?
You don't want to import all your music again, but it's a option, but you lose all your playlists, that's what I'm trying to recover.
If oyu don't have a whole lot of playlists, then simply select all the explaimation point music and delete, select File from the menu and import your itunes folder again.
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