Talk to someone about Early Upgrade or switch?

Hi all
I'm wanting to get some feedback before we look into this further. For some background, my husband and I have already recently had problems with Verizon making what should have been a simple trade-in for credit a complete nightmare. Verizon didn't even resolve it in the end - it was up to us to figure out the solution and hunt down all the right information when a Verizon employee should have been able to advise us on it in five minutes. We also got different answers from the online chat, calling customer service, and each of the two corporate stores in our area gave different information as well.
I'm heading overseas for 3-4 weeks in late July, and my line is eligible for upgrade in August. I would like to look into upgrading BEFORE my trip as I will need to use the phone for business (and staying in contact with my husband) while over there, and the phone I am currently using is sluggish and unresponsive much of the time.
Bearing the trouble we've had with Verizon in the past, does anyone think it is worth contacting someone to find out if an early upgrade would be possible (and if so and you've had experience with this, any suggestions for who to contact would be great), or should we just look into moving carriers once our contracts are up?
(We have looked into the Edge program and unfortunately it would not work for us.)

    I'm sorry to learn that you have had some bad experiencing with our customer service and chat representatives and had different answers to your questions anatidae! I would like the opportunity to provide straight and correct answers to your questions and concerns. I see that you are traveling in July and your upgrade is in August. I also see that the Edge Upgrade program http://vz.to/1dG4Hpu is not something that you want to explore. While we do not have early upgrades available, I'd love the opportunity to provide troubleshooting options to improve your phone's performance. What is your phone model and software version? I'll provide steps to make your phone more responsive and faster.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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