Teaming Upgrade from 1.0.3 to 2.0

Hello,
I am trying to upgrade Teaming 1.0.3 to 2.0.
I am doing this in a test environment with our real environments data.
Old Environment:
Teaming 1.0.3
SLES 10 SP1 64 bit
MySQL 5.0.86-community (different server)
Sun JDK 1.5.0_12 32bit
New Environment:
Teaming 2.0
SLES 10 SP2 64 bit (XEN VM)
MySQL 5.0.88-community (same server)
Sun JDK 1.6.0_15 64 bit
I backed up the sitescape and lportal databases from the old env and restored them to the new mysql server. I also copied (tar files) the data directory (basic setup) and the install directory to the new environment. I modified the old installer.xml file and added the new hostname and database parameters. I started the installed and did the 'Update Software and Settings' option. The install finished successfully. I am attaching the installer log file here. I did let the installer update the database. I have not tried to update the database manually. I did use the 60 day trial license.
When I start teaming, I get the following error.
2009-12-31 17:30:24,660 WARN [main] [org.hibernate.impl.SessionFactoryObjectFactory] - InitialContext did not implement EventContext
2009-12-31 17:30:26,809 INFO [main] [org.kablink.teaming.license.LicenseManager] - Loading license
2009-12-31 17:30:26,921 ERROR [main] [org.kablink.teaming.license.LicenseManager] - Invalid or missing license - system will continue with limited access.
2009-12-31 17:30:28,285 INFO [main] [com.novell.teaming.docconverter.impl.TextStellentC onverter] - DOCCONVERTER: Loading config/docconverter.cfg
2009-12-31 17:30:48,645 WARN [main] [org.hibernate.util.JDBCExceptionReporter] - SQL Error: 1062, SQLState: 23000
2009-12-31 17:30:48,645 ERROR [main] [org.hibernate.util.JDBCExceptionReporter] - Duplicate entry '1-test--1' for key 2
2009-12-31 17:30:54,830 ERROR [main] [org.springframework.web.context.ContextLoader] - Context initialization failed
org.springframework.beans.factory.BeanCreationExce ption: Error creating bean with name 'defaultEmailFormatter' defined in ServletContext resource [/WEB-INF/context/applicationContext.xml]: Cannot resolve reference to bean 'zoneModule' while setting bean property 'zoneModule'; nested exception is org.springframework.beans.factory.BeanCreationExce ption: Error creating bean with name 'zoneModule' defined in ServletContext resource [/WEB-INF/context/additionalContext.xml]: Cannot create inner bean 'com.novell.teaming.module.zone.impl.StandaloneZon eModule#60c0c8b5' of type [com.novell.teaming.module.zone.impl.StandaloneZone Module] while setting bean property 'target'; nested exception is org.springframework.beans.factory.BeanCreationExce ption: Error creating bean with name 'com.novell.teaming.module.zone.impl.StandaloneZon eModule#60c0c8b5' defined in ServletContext resource [/WEB-INF/context/additionalContext.xml]: Invocation of init method failed; nested exception is org.hibernate.exception.ConstraintViolationExcepti on: could not update: [org.kablink.teaming.domain.Definition#8af8899218a5 d80a0118ad77f7eb01cc]
I am attaching the full catalina.out file as well.
At first I was using MySQL 5.1 64 bit and I received the same error. Now I am using 5.0. I tried installing the patch that is available for Teaming 2.0 even though it seemed unrelated and I received the same error.
In Teaming 1.0.3, we have 90+ Teams and 440+ users. Starting from scratch is not a option :(. Any assistance is greatly appreciated.

Hallo,
The probem is that the updating process forgot to add some entries into some tables. For ex.: zone information.
You could add them manually.
nicole
>>> vkarthik2000<[email protected]> 31.12.2009 19:26 >>>
Hello,
I am trying to upgrade Teaming 1.0.3 to 2.0.
I am doing this in a test environment with our real environments data.
Old Environment:
Teaming 1.0.3
SLES 10 SP1 64 bit
MySQL 5.0.86-community (different server)
Sun JDK 1.5.0_12 32bit
New Environment:
Teaming 2.0
SLES 10 SP2 64 bit (XEN VM)
MySQL 5.0.88-community (same server)
Sun JDK 1.6.0_15 64 bit
I backed up the sitescape and lportal databases from the old env and
restored them to the new mysql server. I also copied (tar files) the
data directory (basic setup) and the install directory to the new
environment. I modified the old installer.xml file and added the new
hostname and database parameters. I started the installed and did the
'Update Software and Settings' option. The install finished
successfully. I am attaching the installer log file here. I did let the
installer update the database. I have not tried to update the database
manually. I did use the 60 day trial license.
When I start teaming, I get the following error.
2009-12-31 17:30:24,660 WARN [main]
[org.hibernate.impl.SessionFactoryObjectFactory] - InitialContext did
not implement EventContext
2009-12-31 17:30:26,809 INFO [main]
[org.kablink.teaming.license.LicenseManager] - Loading license
2009-12-31 17:30:26,921 ERROR [main]
[org.kablink.teaming.license.LicenseManager] - Invalid or missing
license - system will continue with limited access.
2009-12-31 17:30:28,285 INFO [main]
[com.novell.teaming.docconverter.impl.TextStellentC onverter] -
DOCCONVERTER: Loading config/docconverter.cfg
2009-12-31 17:30:48,645 WARN [main]
[org.hibernate.util.JDBCExceptionReporter] - SQL Error: 1062, SQLState:
23000
2009-12-31 17:30:48,645 ERROR [main]
[org.hibernate.util.JDBCExceptionReporter] - Duplicate entry '1-test--1'
for key 2
2009-12-31 17:30:54,830 ERROR [main]
[org.springframework.web.context.ContextLoader] - Context initialization
failed
org.springframework.beans.factory.BeanCreationExce ption: Error creating
bean with name 'defaultEmailFormatter' defined in ServletContext
resource [/WEB-INF/context/applicationContext.xml]: Cannot resolve
reference to bean 'zoneModule' while setting bean property 'zoneModule';
nested exception is
org.springframework.beans.factory.BeanCreationExce ption: Error creating
bean with name 'zoneModule' defined in ServletContext resource
[/WEB-INF/context/additionalContext.xml]: Cannot create inner bean
'com.novell.teaming.module.zone.impl.StandaloneZon eModule#60c0c8b5' of
type [com.novell.teaming.module.zone.impl.StandaloneZone Module] while
setting bean property 'target'; nested exception is
org.springframework.beans.factory.BeanCreationExce ption: Error creating
bean with name
'com.novell.teaming.module.zone.impl.StandaloneZon eModule#60c0c8b5'
defined in ServletContext resource
[/WEB-INF/context/additionalContext.xml]: Invocation of init method
failed; nested exception is
org.hibernate.exception.ConstraintViolationExcepti on: could not update:
[org.kablink.teaming.domain.Definition#8af8899218a5 d80a0118ad77f7eb01cc]
I am attaching the full catalina.out file as well.
At first I was using MySQL 5.1 64 bit and I received the same error.
Now I am using 5.0. I tried installing the patch that is available for
Teaming 2.0 even though it seemed unrelated and I received the same
error.
In Teaming 1.0.3, we have 90+ Teams and 440+ users. Starting from
scratch is not a option :(. Any assistance is greatly appreciated.
+----------------------------------------------------------------------+
|Filename: logs.zip |
|Download: http://forums.novell.com/attachment....achmentid=3843 |
+----------------------------------------------------------------------+
vkarthik2000
vkarthik2000's Profile: http://forums.novell.com/member.php?userid=38109
View this thread: http://forums.novell.com/showthread.php?t=397047

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    Int16& pnMeetingCount, Int32& plFlags, Boolean& bConnectedToPortal, String& pbstrPortalUrl, String& pbstrPortalName, Int32& plWebTemplateId, Int16& pnProvisionConfig, String& pbstrDefaultTheme, String& pbstrDefaultThemeCSSUrl,
    String& pbstrThemedCssFolderUrl, String& pbstrAlternateCSSUrl, String& pbstrCustomizedCssFileList, String& pbstrCustomJSUrl, String& pbstrAlternateHeaderUrl, String& pbstrMasterUrl, String& pbstrCustomMasterUrl, String& pbstrSiteLogoUrl,
    String& pbstrSiteLogoDescription, Object& pvarUser, Boolean& pvarIsAuditor, UInt64& ppermMask, Boolean& bUserIsSiteAdmin, Boolean& bHasUniquePerm, Guid& pguidUserInfoListID, Guid& pguidUniqueNavParent, Int32& plSiteFlags,
    DateTime& pdtLastContentChange, DateTime& pdtLastSecurityChange, String& pbstrWelcomePage, Boolean& pbOverwriteMUICultures, Boolean& pbMUIEnabled, String& pbstrAlternateMUICultures, Int32& plSiteSchemaMajorVersion, Int32& plSiteSchemaMinorVersion,
    Int32& plSiteSchemaBuildVersion, Int32& plSiteSchemaRevisionVersion, Int32& puiVersion, Int16& pnClientTag, Boolean& pfIsEvalSite, Guid& pgSourceSiteId, DateTime& pdtExpirationDate, Guid& pgEvalSiteId, Guid& pguidAppProductId,
    String& pbstrRemoteAppUrl, String& pbstrOAuthAppId, String& pbstrAppDatabaseName, Guid& pgAppDatabaseServerReferenceId, String& pbstrAppDatabaseTargetApplicationId, String& pbstrAppWebDomainId, Int32& plUpgradeFlags, DateTime&
    pdtReminderDate, UInt64& pmaskDeny)     at Microsoft.SharePoint.SPWeb.InitWeb()     at Microsoft.SharePoint.SPWeb.get_Title()     at Microsoft.SharePoint.SPSite.OpenWeb(Guid gWebId, Int32 mondoHint)    
    at Microsoft.SharePoint.SPWeb.<ClearMasterCssCaches>b__0()     at Microsoft.SharePoint.SPSecurity.<>c__DisplayClass5.<RunWithElevatedPrivileges>b__3()     at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElevated
    secureCode)     at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(WaitCallback secureCode, Object param)     at Microsoft.SharePoint.SPSecurity.RunWithElevatedPrivileges(CodeToRunElevated secureCode)    
    at Microsoft.SharePoint.SPWeb.Update()     at Microsoft.SharePoint.Upgrade.VisualUpgradeAction15.Upgrade()     at Microsoft.SharePoint.Upgrade.SPActionSequence.Upgrade() 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPUpgradeSiteSession ajxnk ERROR Exception: Action 15.0.3.0 of Microsoft.SharePoint.Upgrade.SPWebWssSequence failed. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPUpgradeSiteSession ajxnk ERROR    at Microsoft.SharePoint.Upgrade.SPActionSequence.Upgrade()     at Microsoft.SharePoint.Upgrade.SPUpgradeSession.Upgrade(Object
    o, Boolean bRecurse) 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPUpgradeSiteSession ajxnn DEBUG Elapsed time upgrading [Navision]: 00:00:04. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPUpgradeSiteSession ajxn6 DEBUG Disposing Navision. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPUpgradeSiteSession ajxp7 DEBUG Found subweb template STS#0 (lcid: 1033) for ContentDatabase WSS_Content. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPUpgradeSiteSession ajxmf DEBUG CanUpgrade [Customer Service Team] returned: True. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPUpgradeSiteSession ajxnh DEBUG Customer Service Team IsGrown=False IsRoot=False IsLeaf=True. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPUpgradeSiteSession ajxmf DEBUG CanUpgrade [Customer Service Team] returned: True. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPWebTemplateSequenceForWeb ajy68 DEBUG Loading onet.xml at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\15\Template\SiteTemplates\STS\xml\onet.xml 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPWebTemplateSequenceForWeb ajy7b DEBUG Template STS#0: Calculated a target template version of '15.0.0.3' with target compatibility level of '15'
    for the 'STS#0' template. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPXmlConfiguration ajy1p DEBUG Template upgrade: Skipped upgrade WebTemplate XML for template 'STS#0' at: 'C:\Program Files\Common Files\Microsoft
    Shared\Web Server Extensions\15\CONFIG\Upgrade\WssUpgrade.xml'. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPXmlConfiguration ajy1t DEBUG Template upgrade:   Upgrade XML: <WebTemplate ID="1" LocaleId="*" FromProductVersion="4"
    BeginFromSchemaVersion="0" EndFromSchemaVersion="2" ToSchemaVersion="3" /> 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPXmlConfiguration ajy1q DEBUG Template upgrade:   FromProductVersion '4' does not match current database version '3' for template 'STS#0'. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPXmlConfiguration ajy1p DEBUG Template upgrade: Skipped upgrade WebTemplate XML for template 'STS#0' at: 'C:\Program Files\Common Files\Microsoft
    Shared\Web Server Extensions\15\CONFIG\Upgrade\WssUpgradeB2B.xml'. 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPXmlConfiguration ajy1t DEBUG Template upgrade:   Upgrade XML: <WebTemplate ID="1" LocaleId="*" FromProductVersion="4"
    BeginFromSchemaVersion="0" EndFromSchemaVersion="2" ToSchemaVersion="3" /> 42b4789c-6c14-203b-54a5-6052f9bdc7c9
    02/28/2014 10:23:07.24 OWSTIMER (0x0678) 0x0A50 SharePoint Foundation Upgrade SPXmlConfiguration ajy1q DEBUG Template upgrade:   FromProductVersion '4' does not match current database version '3' for template 'STS#0'. 42b4789c-6c14-203b-54a5-6052f9bdc7c9"

    do you have the any no access / locked sites in that database and also any site which exceed its quota.
    Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog

  • Lost Developer Toolbar after upgrade from 4.1 to 4.2

    After upgrading from 4.1 to 4.2.1.00.08, we have lost the Developer Toolbar.
    Have others run into this with the upgrade or fresh installation of 4.2.1?
    If so, what suggestions are there for fixing, short of reinstallation mentioned in this other thread:
    {message:id=10692572}
    Following the guidance there to look at the instance ID and other preference settings, I compared our three instances. The two that are not having the problem are both at 4.2.0.00.27.
    Here are the preferences that exist on our other instances but are null on the problem instance:
    APEX_4_1_0_PATCH_12920544
    APEX_4_2_0_PATCH_14777994
    APP_EXPORT_TO_DB_ENABLED
    HPROF_DIRECTORY
    INSTANCE_ID
    MOBILE_DEVELOPMENT_ENABLED
    PRINT_SVR_HOST
    PRINT_SVR_PORT
    PRINT_SVR_SCRIPTI have asked our support team to review the upgrade log. Re-installation from scratch is an option.
    Any advice is welcome.
    Skip

    Thanks, Joel.
    You inspired me to take a closer look, and look beyond the upgrade.
    After the upgrade, my application passed a superficial checkout. Later, I exported my application and in the export file, the Instance ID was not NULL. I had not noticed any problems with how APEX was working.
    The problems of the missing Developer Toolbar, Instance ID = NULL, and a new one, did not occur until I removed my application and tested a clean installation of the workspace and application. This is the sequence of events. The immediate triggering cause is clearly one of the following:
    1. Deinstall application (ID 820) from APEX 4.2.1.00.08 instance, running 11g (11.1.0.7.0).
    2. Remove workspace (PVA_AH9_R12)
    3. (drop the parsing schema, xxpva, and related tablespace)
    4. (create tablespace and schema user, xxpva)
    5. Import workspace (PVA_AH9_R12) from an APEX 4.2.0.00.27 instance.
    6. Import application (ID 820) including supporting objects from an APEX 4.2.0.00.27 instance, running 11g (11.2.0.1.0).
    The next day I noticed the Developer Toolbar missing problem, and found that Instance ID is NULL.
    Also, after Exporting an application in Database format, I cannot download the file from the Export Repository. When I click the filename link, I get 'Access Denied' instead of the normal download dialog.
    Does this suggest anything else I should look into?
    Do you think I should post this as a new problem/question with more detail about the sequence of events?
    Skip

  • Upgrading from TCS 2.0 to TCS v. 2.5 - Know What You're Getting!!!

    I'm not the type to normally write in forums but I just went through 2 days of customer service and technical support hell and thought I would share the experience with the sole motivation being to spare fellow TCS users the aggravation and make you aware of a possible disconnect between sales and technical support - know what you`re getting!!
    Yesterday I purchased the upgrade from TCS 2.0 to TCS 2.5 from the Adobe online store as an electronic download. After receiving a confirmation email I logged into my Adobe account and noted that the download page contained 2 serial numbers, one for Photoshop CS5, one for Captivate 5 and then a zip folder for UPDATES only to Framemaker and Robohelp and also 2 language packs for text-to-speech for Captivate 5. Obviously I was missing links to Framemaker, Robohelp and Acrobat.
    The goal of my purchase was to procure an additional licence in order to install TCS v 2.5 on 2 additional computers so, I had a sick feeling that I may have misunderstood what was offered in the upgrade; I then had the following conversation with Adobe`s Chat Live Now (excerpted from transcript):
    Me: Hi. I just  purchased the upgrade from TCS 2.0 to TCS 2.5. My expectation was that  this contained all programs within the suite yet on my downloads the  only programs that are listed are Photoshop CS5 and Captivate 5. Does  this upgrade package not include the ability to install Framemaker,  Robohelp and Acrobat. I purchased on the assumption that the upgrade  would constitute an additional licence for these products as well. Was I  wrong?
    Perkins: ...TCS includes all programs, you need to select those programs while installing.
    Me: Okay, I'm just  downloading it now so I will confirm that it does, in fact, include all  of the programs. So just to clarify, my original understanding was  correct and the upgrade provides me with 2 additional licences for TCS?
    Perkins: Yes. You can install 1 copy of the software on 2 computers with same Operating System.
    Okay - fair enough, I then re-visited the Adobe Technical Communication Suite 2.5 web page under Upgrade--Reasons to Upgrade where it states:
    ``Work with full new versions of Adobe professional tools for technical  communicators and help authors, including Adobe® FrameMaker® 9, Adobe  RoboHelp® 8, Adobe® Captivate® 5, Adobe Acrobat® 9 Pro Extended, and  Adobe Photoshop® CS5 software``.
    Now to me, FULL means full versions. I subsequently entered customer service hell and spent an hour and a half on the phone being transferred through 5 different people, none of whom were familiar with the contents of the Technical Communication Suite. It took forever jsut to get them to understand that I weas upgrading from TCS version 2.0 and NOT trying to upgrade from Photoshop CS4 and Captivate 4 directly. Eventually my question as to whether I was entitled to an additional licence for Framemaker, Robohelp and Acrobat Pro Extended was elevated to Tier 2 and I was told I would be contacted by Adobe. Today I received a voicemail and email stating that I should install Framemaker, Robohelp and Acrobat Pro Extended from my original TCS v 2.0 installer. I subsequently did so (successfully) and then installed Captivate 5 without issue.
    The next challenge arose with Photshop CS5 - the serial number, according to the installer, was invalid. Back to customer support who referred me to technical support - turns out the download link on my Adobe account download page was for a Chinese language-only version of Photoshop Extended which doesn`t even come with TCS 2.5! So, another 90 minutes on the phone throughout which I keep seeking clarification, does TCS 2.5 grant me an additional licence for Framemaker 9, Robohelp 8 and Acrobat 9 Pro Extended...
    Technical Service states they can send me a physical disc with installers for Photoshop CS 5 and Captivate 5 and then CONFIRMED that I am NOT entitled to any additional licences for Framemaker, Robohelp or Acrobat, I am ONLY entitled to the 2 installs under the original TCS version 2 licence. This of course runs completely contrary to the literature on the website and my conversation with Live Chat Now. In disgust, I have submitted a refund request.
    Just for kicks I decided to again try to clarify with Live Chat Now what products that I, as a customer, receive a licence for by purchasing the upgrade to TCS v 2.5 and have pasted the transcript of that chat as follows;
    Me: Can you please  confirm for me whether upgrading from the Adobe Technical Communication  Suite version 2.0 to version 2.5 entitles me to 1 additional licence for ALL of the applications that constitute the Technical Communication  Suite (i.e. Robohelp, Acrobat, Framemaker, Captivate, Photoshop and  Presenter) OR does it merely entitle me to 1 licence to install  Photoshop CS5 and Captivate 5 in conjunction with my pre-existing TCS  2.0 installation?
    Morph: Give me a minute, I&#146;m reading it.
    Me: sure
    Morph: When you place the order for upgrade, you will get new products.
    Me: I understand that I will get Photoshop CS5 and Captivate 5 BUT do I also get Framemaker, Acrobat and Robohelp?
    Morph: Adpbe eLearning  Suite  2 includes: Adobe Captivate 5, Flash Professional CS5,  Dreamweaver CS5, Photoshop CS5 Extended, Acrobat 9 Pro, Adobe Presenter 7  (Available only on Windows platform), Soundbooth CS5.
    Morph: No.
    Morph: Only Acrobat is Included.
    Me: I am not talking about the e-Learning Suite, I am referring to the Technical Communication Suite
    Morph: Oh okay, got you, first tell me, using which product you will be upgrading this from?
    Me: TCS 2.0
    Morph: Okay.
    Morph: Yes, if you do this  upgrade you will get Adobe FrameMaker 9, RoboHelp 8, Adobe Captivate 5,  Photoshop CS5, Acrobat 9 Pro Extended, and Adobe Presenter 7
    Me: so this will  entitle me to 1 additional licence for all of these applications, over  and above the licence I already own for the TCS version 2?
    Morph: Correct, however,  you may also be installing the software (Upgrade version) directly  without uninstalling the previous version of the software.
    Me: So just to  clarify, if I purchase the upgrade and decide that I want to install on a  completely different machine than the two computers that already have  TCS version 2.0 installed (as entitled by my licence) then I will be  able to, in effect, install the TCS 2.5 onto two completely different  computers (as per the Adobe licence) so that, at the end of the day, I  can actually have FOUR computers with TCS installed by virtue of the 2  licences that I should have - one from TCS version 2.0 and 1 licence  from TCS version 2.5É
    Morph: Purchasing the  &#147;upgrade&#148; version product is nothing but a &#147;full&#148; version, but if you do  not have the serial key for older version you can&#146;t Install the  upgrade, but for full version you do no need previous version serial  number.
    Morph: Correct.
    Morph: You can simply purchase your upgrade and verify that you have the qualifying older product during the installation process.
    Morph: If it's installed on  your computer, the Adobe installer will either find it or prompt you to  help it find the software for verification.
    Morph: If it's not installed, you will be prompted to enter the qualifying serial number for the older version.
    Me: Is the download file one individual installer or an installer for each application
    Morph: It is one Indiviidual Installer.
    Morph: When you download it will automatically Install every program in the Suite one-by-one.
    Me: Okay, the reason I  have been asking is that yesterday I made this purchase yet my download  page had links only to Photoshop (a Chinese language only version of  Photoshop Extended which does not come with the Suite) and Captivate.  There was no link whatsoever for the other applications. I went through  customer service and technical support and no one, and I mean no one,  could answer the questions I`ve asked you. According to customer support  and the serialization team, the upgrade to v. 2.5 DOES NOT include  Framemaker, Robohelp and Acrobat. As a consumer I have absolutely no  idea what is right and what is wrong. How am I supposed to make an  informed purchase...
    Morph: did you check on the link and confirmed that it does not Include the upgrade to version 2.5?
    Me: Sorry - not clear what you mean, my receipt from the Adobe store was for TCS v 2.5
    Morph: Like I said  upgrade for the Technical communicate suite Includes Adobe FrameMaker 9,  RoboHelp 8, Adobe Captivate 5, Photoshop CS5, Acrobat 9 Pro Extended,  and Adobe Presenter 7, and you should be getting all as a single  download link, seems like you are not able to make it with the link to  Install Individual products altogether, so you need to contact our  Customer Service at 800-833-6687. for the
    Morph: precise Info.
    Me: I went through  that route yesterday and today and they told me that the upgrade DOES  NOT include the other applications. As well, I noticed that the download  file size for the upgrade is 1 half the size of the full version -  obviously something is missing
    Me: The information you are telling me is the precise opposite of what they told me. How do I, as a consumer, get the proper answer
    Morph: upgrade do Includes the product I have mentioned above.
    Me: I know you`re  trying to assist but I`m flummoxed - my case was escalated to Tier 2 and  they told me it doesn`t include the other applications
    Morph: up to some  extent i can help being a sales team member, ant only customer people  generate the links and have access to customer account to check what  really went wrong.
    Me: Is it possible to  have a senior sales rep contact me - this matter of a `simple` upgrade  has consumed a ridiculous amount of time. As far as my issue - Adobe  tells me nothing was wrong and that the upgrade is only a licence for  Photoshop and Captivate
    Morph: Okay,Just a minute.
    Morph: You can contact our Sales Team on 1-800-585-0774.
    So, at the end of the day, sales tells me that upgrading to v 2.5 grants me an additional licence for ALL applications in the suite whereas Adobe`s own technical support has told me this is not true. Again I ask, how does a consumer make an informed choice...
    I`ve been buying Adobe software for both Mac and PC since Creative Suite 2 came out and this has absolutely been the most frustrating experience I have ever had. I get great use out of the Techncial Communication Suite and thought it would be nice to have an additional licence but at the end of the day I have decided it certainly was not worth the hassle - particularly when Adobe itself can`t figure out what I am entitled to!!
    I am a fan of Adobe`s software but honestly, is business that good that you can treat your customers this way????

    Hi. I suspect that may indeed be the case. If so, that's fine but nowhere is it clearly articulated what a user gains by purchasing the upgrade (and I am specifically referring to an upgrade from TCS version 2 to v 2.5) and certainly sales (as evidenced by my chat transcripts where I believe I asked quite specific questions) are advising customers that you will, in fact, gain an additional licence to ALL components of the TCS by upgrading.
    If it had been clearly articulated on the Adobe TCS 2.5 website that an upgrade from TCS version 2 only entitles users to install Photoshop CS5 and Captivate 5 in conjunction with the existing installation of the other components of TCS 2 - or - better yet, stated clearly that the upgrade from version 2 to 2.5 does not entitle the end-user to an additional licence for Acrobat Pro Extended, Framemaker, Robohelp and Presenter 7 then that would allow me, as a consumer, to make an informed decision whether to make the purchase. Since that is not the case, and Adobe's sales representatives are clearly advising customers otherwise, I felt compelled to post this so others don't waste their time as I did trying to sort it out. At one point I was advised that I should use my existing TCS version 2 installer to install Acrobat etc but received contradictory answers as to whether I was entitled to an additional licence for these products. At no time during my first hour and forty-five minute conversation, my second ninety minute conversation nor my third, and last, twenty minute conversation was anyone able to clearly articulate what you have stated - and - that still leaves the fact that the text on Adobe's website is misleading.
    BTW - why I received a download link from Adobe for a Chinese-language-only version of Photoshop CS5 Extended is still a mystery
    At the end of the day, I think the TCS (while not perfect) is a very useful tool and I will, in all probability, upgrade to the full version of TCS 3 which will, no doubt, constitute a full licence for all components of the suite. I am not attributing malicious intent to the Adobe employees, but I am saying that they themselves seem confused about what is included in the upgrade and provided contradictory statements. If Adobe employees can't provide a straight, cut-to-the-chase answer about what seems a straightforward question then that certainly creates unnecessary confusion for the customer.

  • Issue with shared pool size while upgrading from 10.2.0.4 to 11.2.0.2

    Hi Team,
    Below is my issue
    I am running dbua as part of the upgrade from 10.2.0.4 to 11.2.0.2. Its almost 59% and nothing is happening on the instance. The logs directory contian the below
    -bash-3.00$ ls -ltr
    total 280
    -rw-r----- 1 ora8014 ems8014 3662 Oct 16 08:58 upgrade.xml
    -rw-r----- 1 ora8014 ems8014 1127 Oct 16 09:00 Upgrade_Directive.log
    -rw-r----- 1 ora8014 ems8014 7452 Oct 16 09:00 mapfile.txt
    -rw-r----- 1 ora8014 ems8014 297 Oct 16 09:04 SpaceUsage.txt
    -rw-r----- 1 ora8014 ems8014 9803 Oct 16 09:04 PreUpgradeResults.html
    -rw-r----- 1 ora8014 ems8014 1572 Oct 16 09:06 PreUpgrade.log
    -rw-r----- 1 ora8014 ems8014 2850 Oct 16 09:06 Oracle_Text.log
    -rw-r----- 1 ora8014 ems8014 157816 Oct 16 09:09 trace.log
    -rw-r----- 1 ora8014 ems8014 71368 Oct 16 09:09 sqls.log
    -rw-r----- 1 ora8014 ems8014 339 Oct 16 09:09 Oracle_Server.log
    -bash-3.00$ date
    Sat Oct 16 22:54:27 PDT 2010
    -bash-3.00$ pwd
    /slot/ems8014/oracle/app/ora8014/cfgtoollogs/dbua/ebs11i10/upgrade1
    It seems its almost more 12 hrs nothing has happened. When I check the oracle_server.log it has the error
    -bash-3.00$ tail Oracle_Server.log
    ERROR at line 1:
    ORA-01034: ORACLE not available
    Process ID: 0
    select count(*) from v$instance
    ERROR at line 1:
    ORA-01034: ORACLE not available
    Process ID: 0
    ORA-00371: not enough shared pool memory, should be atleast 424463564 bytes
    Hence I started the Db in 10g oracle home to check and below is the details.
    SQL> select * from V$SGAINFO;
    NAME BYTES RES
    Fixed SGA Size 1267908 No
    Redo Buffers 11313152 No
    Buffer Cache Size 614400000 Yes
    Shared Pool Size 301989888 Yes
    Large Pool Size 8388608 Yes
    Java Pool Size 67108864 Yes
    Streams Pool Size 50331648 Yes
    Granule Size 4194304 No
    Maximum SGA Size 1056964608 No
    Startup overhead in Shared Pool 188743680 No
    Free SGA Memory Available 0
    11 rows selected.
    I tried to increase the space of shared pool as below
    SQL> ALTER SYSTEM SET shared_pool_size ='301M' SCOPE=MEMORY SID='ebs11i10';
    ALTER SYSTEM SET shared_pool_size ='301M' SCOPE=MEMORY SID='ebs11i10'
    ERROR at line 1:
    ORA-02097: parameter cannot be modified because specified value is invalid
    ORA-04033: Insufficient memory to grow pool
    I am stuck and cant proceed further. Could you please help me on this issue so that I overcome this and proceed further.
    Thanks
    Shyam.

    These are the logs. Could you please let me know which one you want.
    -bash-3.00$ pwd
    /slot/ems8014/oracle/app/ora8014/cfgtoollogs/dbua/ebs11i10/upgrade1
    -bash-3.00$ ls -ltr
    total 280
    -rw-r----- 1 ora8014 ems8014 3662 Oct 16 08:58 upgrade.xml
    -rw-r----- 1 ora8014 ems8014 1127 Oct 16 09:00 Upgrade_Directive.log
    -rw-r----- 1 ora8014 ems8014 7452 Oct 16 09:00 mapfile.txt
    -rw-r----- 1 ora8014 ems8014 297 Oct 16 09:04 SpaceUsage.txt
    -rw-r----- 1 ora8014 ems8014 9803 Oct 16 09:04 PreUpgradeResults.html
    -rw-r----- 1 ora8014 ems8014 1572 Oct 16 09:06 PreUpgrade.log
    -rw-r----- 1 ora8014 ems8014 2850 Oct 16 09:06 Oracle_Text.log
    -rw-r----- 1 ora8014 ems8014 157816 Oct 16 09:09 trace.log
    -rw-r----- 1 ora8014 ems8014 71368 Oct 16 09:09 sqls.log
    -rw-r----- 1 ora8014 ems8014 339 Oct 16 09:09 Oracle_Server.log

  • BI 7.0: Source System upgrade from R/3 Enterprise to ECC 6.0

    Background:
    I am relatively new to BW team and will be going through my 1st source system upgrade.
    We currently have BI 7.0 SPS 17 connected to source system R/3 Enterprise EP1.
    We are upgrading to the source system to ECC 6.0.
    In Development and QA Environments:
    we will have access to both old (R/3 Enterpirse) and the new (ECC 6.0) source systems.
    We have a opportunity to compare the BW Objects, data flow and data loading from
    both source systems.
    In Production, however, we will just upgrade over 3 days downtime.
    One Question that comes to mind in this regard...
    What sort of things, we should be checking for before and after upgrade in Dev/QA and in Prod environments and what tools are available that can help the analysis and validation process ?
    Some of the suggestions that were given to me include following points.
    Before Upgrade:
    1 Check data, taking pre images of it for testing with post upgrade.
    2. Perform proper analysis of Source system related BW objects.
      - A complete listing of actively used Datasources,.. etc.
    3. Make delta queues empty,
    Make sure that all existing deltas are loaded into BW.The last request delta must not deliver any data and must be green in the monitor.
    4. Stop Process chains from BI (remove from schedule) and collection runs from R/3 side
    After Upgrade:
    1 After the OLTP upgrade, refer to note 458305 and other notes that are relevant to the actual upgrade
    (depending on the R/3 system release / R/3 plug-in to BI plug-in compatibility).
    2. Check logical system connections. Transactions SMQS, RSMO and SM59, If no access, then we can use Program RSRFCPIN_NEW for RFC Test.
    3. Check and/or Activate control parameters for data transfer. SBIW ---> General Settings --->
    Maintain Control Parameters for Data Transfer
    http://help.sap.com/saphelp_nw70/helpdata/EN/51/85d6cf842825469a51b9a666442339/frameset.htm
    4. Check for Changes to extract structures in LBWE Customizing Cockpit 
        - OSS Notes 328181, 396647, 380078 and 762951
    5. Check if all the required transfer structures are active. See OSS Note 324520 for mass activation.
    7. Check if all Source system related BW Objects are active - Transfer rules, Communication rules, update rules,DTPs,..etc. 
    Below is a link for some useful programs in this regard.
    https://www.sdn.sap.com/irj/scn/wiki?path=/pages/viewpage.action&pageid=35458
    6. Test all important datasources using RSA3 and check for OLTP Datasources changes .
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    7. Create Data flow objects (trnasfer rules, infopackages, trnasformations, DTPs) for the Replicate
    new/changed datasources,if needed. 
    8. Check all CMOD enhancements.
    If we are using a customer exit with the extractor in the OLTP, see Note 393492.
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    5.  Check all the queues in RSA7, start delta runs and test data consistency.
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    9. Take back up of data posted during upgrade for contingency planing.
    10. Run the entire set of process chains once if possible and let it pick up no data or the usual master data.
    Since we have lot of experts in this forum, who have probably gone through such scenario many times, i wanted to request you to Please Please advise if i have stated anything incorrectly or if i am missing additional steps, OSS Notes, important details...

    Thanks Rav for your detailed post and very helpful contribution by posting all the information you had regarding the upgrade.
    We have similar scenario -
    We are upgrading our source system from 4.7 to ECC 6.0. We have our BI system with BI 7.0 at support pack 19 (SAPKW70019).
    Our strategy in ECC deployment  ->
    In development we copied our old DEV 4.7 system DXX to new ECC system DXY (new system ID).
    In production we are going to use same system PRXX upgraded from 4.7 to ECC.
    Now we are in testing phase of ECC with all interfaces like BI in Dev.
    My questions are below ->
    How can we change/transfer mapping of all our datasources in Dev BW system BID to new ECC dev system DXY (Eg. Logical system LOGDXY0040) from Old dev system DXX (Eg. Logical system LOGDXX0040). We donot want to create new datasources or change all transfer rules/Infosources for old BW3.x solutions on our BI.
    Also in new ECC sourcesystem copy  we see all datasources in Red in RSA7 transaction. Do we need to initialize again all the datasources from our BW BID system.
    Is there any easy way for above scenario ?
    Please let me know if you have any further helpful information during your ECC 6.0 upgrade connecting to BI 7.0 system.
    I have found some other links which have some pieces of information regarding the topic -
    Upgrade R/3 4.6C to ECC 6.0 already in BI 7.0
    http://sap.ittoolbox.com/groups/technical-functional/sap-bw/sap-r3-migration-and-sap-bw-version-1744205
    BI 7.0: Source System upgrade  from R/3 Enterprise to ECC 6.0
    Re: ECC 6.0 Upgrade
    Re: Impact of ECC 6.0 upgrade on BI/BW Environment.
    ECC 5.0 to ECC 6.0 upgrade
    Thanks
    Prasanth

  • Can we activate Classic General Ledger in ECC6.0 during upgrade from 4.6C

    Dear SAP Gurus,
    Greetings
    My Client's technical team had upgraded their system from 4.6C to ECC6.0 and they had activated classic GL instead of New GL. And they had also activated classic withholding tax in place of Extended Withholding tax.
    They are facing some error during posting of transactions (like generation of excise invoices, posting of WHT transactions, etc.) I told that it can be a reason of not activating New GL.
    Is my understanding correct...?? Can we activate classic GL during upgrade from 4.6C to ECC6.0...??
    In case of a new client built (with ECC6.0), can we activate the classic GL instead of the New GL..??
    Does the system will work correctly in the long run if they had activated classic GL and classic WHT...??
    Please clarify. Thanks in advance for your time and efforts
    Regards,
    Chaps
    P.S. Points will be awarded for answers !!

    Hi,
    I think that you should read long text of OSS note 999614 carfully and you are
    aware of the fact that you will have additional migration efforts in
    case you need to migrate to new G/L later on.
    In case you are convinced that  this is the best way please feel free
    to deactivate new G/L as described in note 999614.
    Please make sure that you deactivate new G/L in all clients of your
    new system in case there were already client copies done.
    Yes this is possible and I would not automatically assume that
    error during posting of transactions are due to New GL not being activated.
    Note 756146 documents the issue and possible repercussions
    of using Classic GL.
    In the case of a new installation the new G/L accounting
    is active by default in ERP. In principle, the use
    of the classic GL is also possible for new customers, however,
    SAP does not recommend it since this requires an additional
    migration expense in later years.
    Regards,
    Aidan

  • After upgrading from iOS 7.1.2 to iOS8 on my iphone5, i am unable to switch 2G/3G.

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    ios 8 *****. i am unable to switch 2G to 3G while it eating my battery. *****

  • Can I upgrade from Adobe Acrobat 9 Pro for Windows to Adobe Acrobat IX Pro for Mac?

    Hello,
    I have a question concerning Upgrades:
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    Hi Christian ,
    I am not sure if you are eligible to upgrade from Adobe Acrobat 9 Pro for Windows to Adobe Acrobat IX Pro for Mac as this is an older version of Acrobat.
    Refer this link to connect with the chat support team ,they will assist you further with the same.
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  • Can't queue a build after upgrading from 2008 to 2012 (TF246021)

    Hi,
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    Unfortunately we can't queue any builds on the collection. Even a brand new definition in a new team project building "hello world". Builds in other collections work OK.
    The error we're getting is 
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    Exception Message: Cannot insert duplicate key row in object 'dbo.tbl_BuildQueue' with unique index 'PK_tbl_BuildQueue'. The duplicate key value is (2, 1). (type SqlException)
    SQL Exception Class: 14
    SQL Exception Number: 2601
    SQL Exception Procedure: prc_iiQueueBuilds
    SQL Exception Line Number: 553
    SQL Exception Server: TFSSQL001\INST1
    SQL Exception State: 1
    SQL Error(s):
    Exception Data Dictionary:
    HelpLink.ProdName = Microsoft SQL Server
    HelpLink.ProdVer = 10.50.4000
    HelpLink.EvtSrc = MSSQLServer
    HelpLink.EvtID = 2601
    HelpLink.BaseHelpUrl = http://go.microsoft.com/fwlink
    HelpLink.LinkId = 20476
    Exception Stack Trace:    at Microsoft.TeamFoundation.Framework.Server.TeamFoundationSqlResourceComponent.MapException(SqlException ex, QueryExecutionState queryState)
       at Microsoft.TeamFoundation.Framework.Server.TeamFoundationSqlResourceComponent.HandleException(Exception exception)
       at Microsoft.TeamFoundation.Framework.Server.TeamFoundationSqlResourceComponent.Execute(ExecuteType executeType, CommandBehavior behavior)
       at Microsoft.TeamFoundation.Build.Server.DataAccess.BuildQueueComponent5.QueueBuilds(IEnumerable`1 requests, QueueOptions options)
       at Microsoft.TeamFoundation.Build.Server.TeamFoundationBuildService.QueueBuilds(TeamFoundationRequestContext requestContext, IList`1 requests, QueueOptions options)
       at Microsoft.TeamFoundation.Server.WebAccess.Build.ApiBuildController.QueueBuild(String definitionUri, String controllerUri, String whatToBuild, String shelveset, Nullable`1 checkin, String priority, String dropFolder, String msbuildArgs)
       at lambda_method(Closure , ControllerBase , Object[] )
       at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
       at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass42.<BeginInvokeSynchronousActionMethod>b__41()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<>c__DisplayClass39.<BeginInvokeActionMethodWithFilters>b__33()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<BeginInvokeActionMethodWithFilters>b__36(IAsyncResult asyncResult)
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<>c__DisplayClass2a.<BeginInvokeAction>b__20()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult)
       at System.Web.Mvc.Controller.<>c__DisplayClass1d.<BeginExecuteCore>b__18(IAsyncResult asyncResult)
       at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar)
       at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult)
       at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar)
       at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult)
       at System.Web.Mvc.MvcHandler.<>c__DisplayClass8.<BeginProcessRequest>b__3(IAsyncResult asyncResult)
       at System.Web.Mvc.Async.AsyncResultWrapper.<>c__DisplayClass4.<MakeVoidDelegate>b__3(IAsyncResult ar)
       at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
    I found a thread with similar error but it doesn't help us.
    http://social.msdn.microsoft.com/Forums/en-US/ec3f9a9d-0c93-422b-bbc4-959e1e6bfe59/tf246021-an-error-occurred-while-processing-your-request-technical-information-for?forum=TFService
    Any help will be much appreciated.

    Hi Rad,  
    Thanks for your post.
    Daniel provided us the helpful suggestion, please confirm that.
    If install the new Build Service cannot resolve this issue, and according the error message: Cannot insert duplicate key row in object dbo.tbl_BuildQueue with nique…, it seems that this issue relate to your TFS database,
    we suggest you contact a Professional Support Service at
    http://support.microsoft.com/common/international.aspx?RDPATH=gp;en-us;offerprophone to gain more support on this case.  
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • B2b application upgrading from crm 5.0 to  7.0

    hi,
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    hi Jun Wu,
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  • Flash builder 4 upgrade from Flex 3 Standard

    Hiya.
    I would like to know from Adobe if the upgrade options available a wrong or not? I've just bought an upgrade from FB3 Standard to FB4 Preminum (from Eligibility chart is SEEMS possible). The installer when I entered my FB3 Standard serial says it's wrong. At this point the possible answers are two for me: the upgrade processes on the site is wrong or there's something wrong with the installer. A would like a clarification as soon as possible.
    Thanks.

    I run into the same problem.
    For me it was the only option available at the adobe online store (upgrade Flex3 -> FlashBuilder4 Premium)
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    Custumer support told that this is the only solution.
    It's a little bit annoying.
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  • Upgrading from CS3 to CS5 issues

    I work at a medium size College on a pretty small team, 1 editor/writer, 1 communications coordinator, and 1 designer (me). I've been using InDesign (ID) for 5 years now and we added on the InCopy (IC) workflow a few years ago with CS3 (both of us then had CS3). The editor and I just recently upgraded from CS3 to CS5 and we've hit a snag. I opened a project, the Academic Catalog in fact, in CS5 that we began in CS3 which we were almost finished with and when I tried to check out a story I got this error.
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    The editor got the same message in IC. So I thought maybe files created by CS3 for IC don't work with CS5 so I decided to try to unlink the INCX files in ID and relink. Sure enough it created a new ICML file which the editor was able to open, edit, and save in IC. And I thought I had my problem solved until I opened the file in ID; when I tried to update the linked file ID crashed. I've tried unsuccessfully to get the updated stories from IC to update in ID w/o crashing. I've restarted the computer; it is Windows afterall. I've run 'Updates' in both our programs, and it says there are none. I've tried tossing the ID and ICML file; fortuanalty I was smart enough to do all this with a copy of the orginal CS3 file. I followed all my above steps a second time and it's still crashing. I'm not sure what to do at this point. Does anyone have any ideas? Is there a known issue like this?
    btw, we're both running Windows Vista and both in CS5 (7.0).

    AM
    I might just have to go back to CS3 to finish this project up—fortunatly I foresaw an issue like this and kept CS3 installed. That will most likely solve the problem with this project, provided it too does not crash. And that is my concern for future 'new' projects in CS5, are those going to crash too? I think I'll do some testing with my editor.
    Bob,
    What type of additional info would help?
    Thanks,
    Colleen

  • Can someone assist me in upgrading from CS2 to CS4 PC version?

    I have loaded the CS2 version on my PC and now I want to upgrade to CS4 master using the upgrade version.  I have serial numbers for both versions but when I tried to load the CS4 upgrade, the system said it could not find the old version.  I had to input the serial number of the software I was upgrading from but CS4 only gave me two version options, CS3 and CS3 upgrade.  When I input the serial number of my CS2 version, the system said this is not a CS3 serial number.  So I proceeded to install CS4 as a trial version thinking I can later input the CS2 serial number.  Unfortunately my CS4 upgrade install ran into issues and did not install all of the main software (photoshop, illustrator, etc).  I tried to reload CS4 but ran into the same errors.  So now I have two issues, one is how do I get the system to take the CS2 upgrade and how do I fix the install issues so the full CS4 programs will load.  Please help.

    Troyboy8998 please contact our support team to verify the validity of your upgrade.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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