Tech Note on Comment Problems

For what it's worth, Apple has issued a tech note on this issue:
http://docs.info.apple.com/article.html?artnum=303779

That solved the only problem I was having since the update. Thanks for the heads-up.

Similar Messages

Billed for Premium Tech Support That Did Not Fix the Problem

i too was scammed last night by a premiun tech support rep...he assured me that the problem i was having with my pc
could be repaired and pursuaded   me to purchase the 10 month plan for $14.00 month also said if i canceled prior to the 10 mos i would be charged a $59.99 fee.......I told him I would sign up if he could assure me the pc problem would be resolved.
He also assusred me that if it could not be resolved to ask to be transfered to the billing department to cancel the the plan   I confirmed this with him at least 3 times and he assured me I would not have to pay and I could cancel with no monetary obligation if the problem on my pc could not be resolved....well it was not and my computer was left in worse condition than when the premium support tech began working on it...the support tech worked on my computer for 3 and 1/2 hoursI was on the phone with him until 3:30 am....he apologized and said he did not expect the outcome of what happened to my computer. well needless to say when i called billing i was told I was liable for the $59.00 early cancelation fee it did not matter that the tech did not repair the problem or that he left my computer in worse condition than when he  began working on it.........so technically what they are saying is that I have to pay for them creating problems on my pc that did not exist before I called them   I The sales rep I spoke to was "scott : he said he was in massachusetts..I spoke with Eric in BIlling and he said he would note on my account what I had told him and asked me to call after the charge appears on my phone bill to see if i could have it removed...i also called billing again today and spoke with another billing rep and she said she also would note my problem on my account and that hopefully the $59.00 fee would be removed..it is very disppointing to know that Verizon Hires people that lie to consumers.....all of their employee conversations to customers need to be recorded and monitored. I received a recorded message from verizon this am asking if i was satisfied with the service i received from tech suppoort with #1 being the least satisfed which of course described my experience with them. If My tele phone bill does not reflect the cancellation of the $59.00charge I will definitly pursue this matter further....

I was also billed on July 15, 2014 for tech support that did not fix my computer problem.
I was billed $99.99 to my credit card to a tech in the country of India.
I tried to get my money back but the number I was referred to would not answer.
I immediately went to my bank which took all of the info and changed my credit card number.
The bank also did their own investigation and said it seemed to be a scam. My money was redeposited into my account within 36 hours - not because of anything Verizon did, but my BANK!!   I was so grateful.
Such service from Verizon's tech department is unethical and inexcusable.
Verizon customers deserve better tech service than this. "Ma Bell" would turn over in her grave if she knew how far down the service of the original phone company has gone. It's a disgrace!! A SCAM perpetuated and sanctioned by Verizon.
I complained to the Verizon Customer Correspondance Claim Dept. Do you think they will straighten this mess out? I doubt it - I am a retiree with an excellent payment record.
They don't care. This hurts the American economy.

Export to jpg does not contain comments (or I can't see them)

Hi,
I've run into a problem that I've not been able to fix. I'm hoping the collective wisdom here can help me.
My problem is that when I export a pfd (from an imported jpg) back to a jpg file, the newly created jpg does not contain the comments/markups I've made. One day I could do this, the next day I couldn't. It's possible that I somehow changed preferences or something. I'm not sure.
While trying to figure this out I discovered that if I export that same jpg file (containing comments) with a watermark, then all the comments are visible. Watermark off, exported jpg does not contain comments.
To solve the problem I have:
I have tried to change all preferences back to default settings. (not sure if I found them)
I have uninstalled/reinstalled Acrobat without success.
I have also deleted the registry file without success.
I read that one way to solve the problem is to print a file with the comments to pdf, then export that pdf file back to jpg. That works, but I'd like to avoid the extra step.
Any thoughts or suggestions?
Thanking you in advance.
Robert

Have you setup home-sharing in iTunes and Apple TV?
Did you setup access to photos in iTunes (file - home-sharing - choose photos to share) ?
Is the computer on and running iTunes ?
Make sure content is compatible with ATV as well

In adobe reader app on iPad, I have a PDF document that added notes and comments to. Once I left the document and returned to it, the notes and comments were gone. Where are they? I clicked "save" and "done" buttons after I entered text.

In adobe reader app on iPad, I have a PDF document that added notes and comments to. Once I left the document and returned to it, the notes and comments were gone. Where are they? I clicked "save" and "done" buttons after I entered text.

The application auto-saves your input when you close the document. If you left the document, as you state, the notes/comments should have been saved and should have been visible the next time you opened the document with the Mobile Reader (note that if you are opening the document with another app such as Apple's built in PDF Viewer, things like notes/comments may not be visible). Also note that if you are doing an Open In... from another app (like Dropbox), the version of the document in Dropbox does not update; only the version of the document in the Mobile Reader is updated.
Would it be possible to send a video of the problem you are encountering to [email protected] so that we can try to help?

Should I pay the $245 for support? I ask because every time I have they could not fix the problem, I found the problem on my own.

I ask because every time I did call they could not fix the problem, as in I could not send mail, I was told it was my Internet, then they tell me it is my computer. After spending many many hours on the phone with Apple, I was told I had to reload my hard drive. Which by the way takes a lot more then a few hours. The next day I found I still had the same problem. I could not send mail... I found the problem my self// I didn't have a mail box set up to send mail. How sample that was. Then the next time if I wanted to empty trash I had to turn off the computer then reset to do so. When I called tech support she tells me that is normal and they had to do the same thing every time. Well she is wrong in that if you use "empty securely" and not the one that just says empty trash then you do not have to reset or turn off your computer.... So I ask what am I paying $245.00 for? I am sure I will need support at some time, and at least it does give me someone to talk to.

starwalls wrote:
I thank you all for all the replies..
I will be buying the service plan if only for the hardware... I really can not say much about the other support, other then every time I get a female support tech she seems to not know what she is talking about and says that is the way it works... I just keep calling back until I get someone that will know a little to help fix the problem. And yes I hate to say is most likely a male tech.
I do agree apple is NOT what they started out to be... How sad!!! MADE in CHINA very SAD. And here I thought I was buying USA.......
FYI - there has not been a name brand consumer personal computer actually manufactered in the USA in years. Lenovo, Dell, HP, Acer, Apple, Samsung,... - you name it they are ALL made in China or Tiawan. Often many of those brands are being assembled by the same Chinese company in the exact same factory, pulling parts (hard drives, displays, RAM, etc) from the exact same bins. Foxconn for example, which makes iPhones and iPads for Apple, also makes dozens of other makes and models of tablets, ereaders and smart phones for other companies. Like it or not, but the consumer electronic manufactering center of the world is China.
The only consumer computers actually made in the USA these days are by local custom build companies, and it has actually been that way for many years now (I think twinhead may have been one of the last with a plant in the USA - they are still around, now GammaTech, and they still do their "final assembly" in the USA but most of thier manufacturing is done in Tiawan and Malaysia).
By and large, the USA has been out of the actual consumer electronics manufacturing/assembly business for a decade or so now.

IWeb/MobileMe not accepting comments

Over the past week or so, I have had two people tell me that they can not leave comments on my blog. I have tried myself (from MacBook Pro, iPhone 4 and Dell/Windows) and can not get a comment to post. I get the pop-up comment window, enter my comment, enter my name and then enter the security "phrase" that is provided. Then, when I hit "Add Comment" it just sits there. It does not reqister at all. And this is all on a very simple MobileMe hosted site. No outside domain. No outside tools. Just iWeb and MobileMe.
Does anyone have any suggestions? Does anyone know if MobileMe is experiencing issues that are causing this? It sounds like I am not the only one.

I manage my wife's site which includes blogs on mobileme with comments. Readers leave comments, but other readers (or the same readers at other times) report they, too, cannot leave comments. My wife often cannot post a comment (the misdisplayed comment screen hangs just as you described). I had the same experience on my computer today. In my wife's case, using Firefox instead of Safari allowed her to comment. In my case, restarting my computer cleared up the problem. But the inability to enter comments happens to too many would-be commenters on different computer using different browsers at different times to ignore. I promised my wife I would investigate. I echo your question: Does anyone know a solution or have a handle on why users have this problem?

Using windows 7 and FF4, randomly when I open FF all of my username and password info for my websites has been removed and i have to re enter my login info. I did not have this problem with 3.6.

None of my security settings are being changed and this is not being caused by any anti spyware program. if I go back to 3.6 i do not have the problem. I have reinstalled FF4 and now, 4.0.1, thinking it might be corrected but still the problem persists and I get tired of having to reenter login information for 20 or more websites every couple of days.

I also had terrible issues with 2 Wire Gateway and my mid-2010 MacBook Pro. We changed to WPA2 and that seems to have fixed the problem. The AT&T tech support person, Phillipines, was extremely helpful. She went through network settings with me. One interesting step was going into my DNS tab (Network Preferences and then Advanced Button) and replacing my entries with these:
68.94.156.1
68.94.157.1
It's been several days and I've only seen a few random packet drops. Still charging along at full signal strength.

Where are the Knowledgebase/Adobe Tech Notes

This morning I went in search of some Adobe Tech Notes for Premiere Elements 7 and found what appears to be a "beta" version of what used to be a workable Knowledgebase.
Does anyone have any information as to whether these Adobe Tech Notes are still available or whether they have met the same fate as the Premiere Elements FAQs that Steve Grisetti was looking into in response to my recent topic/question on the latter?
Further, who is the force behind the changes encountered here...Adobe or top level users? If Adobe, then who can we contact to direct these nuisance problems. Any suggestions?

SG,
Thanks for the feedback. That link that you posted was the one that I got lured into initially and that motivated me to post this topic in this forum.
I just tried a Google Search for the Premiere Elements 7 Adobe TechNote (Vista, Errors & Freezes) that I was looking for at the Adobe site and found it on the Internet. So, it still exists somewhere. Adobe apparently has not killed the Internet link to it yet.
http://kb2.adobe.com/cps/402/kb402531.html
Thanks for taking the time to response. Please continue to do what you can to preserve Premiere Elements resources such as FAQs and AdobeTech Notes.

Adobe employees: Missing tech notes

To any Adobe employees reading this: Two tech notes are now missing from the knowledgebase:
Troubleshoot system errors or freezes in the Photoshop Elements 8 Organizer (
Windows XP) (TechNote cpsid_51385)
Troubleshoot system errors or freezes in the Photoshop Elements 8 Organizer
(Windows Vista) (TechNote cpsid_51386)
These tech notes show up in the results if you search the knowledgebase for “troubleshooting errors or freezes elements organizer 8”. See the attached screenshot. But if you click on those search results, you get “Sorry, this page is not available”.
These tech notes are critical for helping users troubleshoot problems with the PSE 8 Organizer. I assume they were dropped by accident?
In the past, I reported such issues through the Adobe Customer Support Portal. But customer support is so clueless now (they argue or don’t understand or summarily withdraw the case), doing so would be pointless.
So if any Adobe employee reads this, and you care about your company’s service, you might take it upon yourself to fix this situation.

Hey John:
Thanks for pointing this out.
The team is on it.
Cheers
Bob

Comcast just replaced my cable modem/wireless router. All devices connect properly except my iPhone 4. It shows itself to be connected to the network, but it does not load any web page. Resetting the iPhone does not solve the problem. Any suggestions?

Comcast just replaced my cable modem/wireless router. All devices connect properly except my iPhone 4. It shows itself to be connected to the network, but it does not load any web page. Resetting the iPhone does not solve the problem. Any suggestions?

Thank you for your response.
I had rebooted the router (several times, actually), to no avail.
I do not know the answer to whether MAC filtering is enabled on the router. Have tried to find info about that, but unsuccessfully. Router is an Arris TG852G, supplied by Comcast. I would be surprised if MAC filtering were the issue, since in addition to the computer, we have successfully connected several other devices to the wifi, namely an iPad, a Android phone and a Kindle Fire - all able to access internet pages through the wifi, and all without a need to add the device to a MAC address whitelist. To add to the mystery, the Comcast tech was able to connect his iPhone 4 to my network and access web pages. He was unable to connect my iPhone, however, after trying for some time.
I seem to recall reading somewhere that an iPhone cannot connect to a wireless "n" router, only "b" or "g". The Arris router is described as a n/g/b compliant router, and as noted the Comcast tech was able to connect his iPhone, so don't know why that would be the issue here.
By the way, my iPhone does connect wirelessly to my network at home. This difficulty is at a second home.
Any other thoughts would be appreciated.

Shared Comment Problems!

Hi, all! My company has been using the Adobe Shared Comments feature for some time now with a lot of success but for the past month or two, we've been having a number of odd problems.
The issue that i'm looking at now is that i have a few users that can see SOME comments but other comments are not showing up in the document. Other users can see all of the comments just fine. The users that are having the problem can see the comment placeholder icon but when they hover over it or try to click it, nothing happens. While on other comments, it works just fine. To make matters worse, it's not even confined to comments from a particular user. The people experiencing the issues can see some of "John's" comments in a particular document but not all of them.
Most of my users are still using a Acrobat 8.x Pro, although some of them are using more up to date versions. Also, the users computer OS's vary from Windows XP to Windows 7 (i don't know if that's important but i figured i'd throw it out there).
Has anyone out there seen this before? As this has been an ongoing problem for some time now, i'd really love to get it resolved.
Thanks!

Hi, Priyanja. Once again, thanks for continuing to follow up. I'll try to answer as best i can:
This is happening on ALL reviews.
1. So, it appears that the comments ARE readable from the Comments list. When i hover my mouse over a comment balloon in the doc, nothing shows up but i can see it in the comments list. (didn't even think to look at that, so thanks a lot for pointing that out!)
2. I did this and it compiled all of the comments into the document but i still could not view the problem comments.
3. I'm trying to do this step now but apparently everyone is in a meeting and i can't get access to their computers. i'll try to do this a bit later today and respond.
The computer that i'm working on has Adobe Acrobat XI Pro installed on it. Just FYI, the computer that created the document has Adobe Acrobat 8.1.0 Professional on it.
Thanks!

Questions Not Answered. Problems Not Solved.

Hi,
I have downloaded and installed Mac OS X Lion.
During the Installation and usage of the Lion, I have encountered some problems.
"I posted these questions and problems on Apple Support, but MOSTLY not answered".
So, "please, apple tech people'', solve the problems for us...
I'd be greatly apjpreciated if you could check out my posts(through my Apple ID "EDLIU") and answer my questions.
Thanks in advance.
Ed

To echo what Michael has just said we're all just people like yourself trying to help each other out.
I normally display 30 entries per page and if I want to go back to yesterday I have to page back to round about page 30 - that means that many questions are disappearing from the front page. Luckily us helpers seem to span the globe so there's nearly always somebody here trying to help. His day in Australia is my night in the UK
Regards,
Colin R.

Online commenting problem

We have had several issues with the Workspaces. When we put files out collaboration, we get errors stating the file cannot be found. Also, users are experiencing the server just spinning and spinning and will not publish comments and have to resort to creating fdf file. These users are also not able to see other's comments. I know you are retiring this product, but can someone tell me if this is going to be a common problem if I put it on my internal server? Also, does anyone have some kind of instructions on how to create one on internal server? We current use MacOX and PC. Some users are using Parallels for their PC. Please help.Thanks!

Moved to the Acrobat Collaboration & Commenting forum.

I cannot see my Hotmail saved messages on my iPad 4. I do not have this problem on my iPad 2. All settings look identical.

I cannot see my Hotmail saved messages onmy iPad 4. I do not have this problem on my iPad 2. The settings appear identical.Any suggestions to cure the problem? Thank you.

My iPad 2 does exactly the same thing. But I just have to go on to my wifi options and you can either forget this network and then press it again or you can turn wifi off and on again and press that wifi.
Kind regards,

Visual Voicemail Not Working (New Problem)

I found another thread with the same title but it was a different situation, involving some kind of tethering hack.
This time I updated to 3.1.2 this morning and it seemed everything worked fine, but then I missed a call and the no Voicemail followed so I did not think it was important and didn't call back. About 2 hours later I get a call from the same person and I answer and they tell me they left a voicemail why didn't I call them back. So I did a little test and left a voicemail for myself from another phone and I never got it pushed to the phone.
I can't hear any of my voicemails unless I hold down 1 and call my voicemail.
I was on the phone with a at&t rep for about 30mins and then a technical support rep for about 30 more mins but they could not find the problem.
Does anyone have the same problem anyone have a solution?
I already tried checking the General->Network but I have no tab for Cellular Data Network
And I tried deleting a "Profile" in the General menu but I have no profile to delete.
Any help would be appreciated, please

I was having the same problem with not getting my voicemail. I switched to 3G and it solved the problem, if on the edge network no voicemail. Why is it every update comes with problems? Very frustrating...

Tech Note on Comment Problems

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