Should I pay the $245 for support? I ask because every time I have they could not fix the problem, I found the problem on my own.

Question

I ask because every time I did call they could not fix the problem, as in I could not send mail, I was told it was my Internet, then they tell me it is my computer. After spending many many hours on the phone with Apple, I was told I had to reload my hard drive. Which by the way takes a lot more then a few hours. The next day I found I still had the same problem. I could not send mail... I found the problem my self// I didn't have a mail box set up to send mail. How sample that was. Then the next time if I wanted to empty trash I had to turn off the computer then reset to do so. When I called tech support she tells me that is normal and they had to do the same thing every time. Well she is wrong in that if you use "empty securely" and not the one that just says empty trash then you do not have to reset or turn off your computer.... So I ask what am I paying $245.00 for?  I am sure I will need support at some time, and at least it does give me someone to talk to.

Answer 1

starwalls wrote:
I thank you all for all the replies..
I will be buying the service plan if only for the hardware... I really can not say much about the other support, other then every time I get a female support tech she seems to not know what she is talking about and says that is the way it works... I just keep calling back until I get someone that will know a little to help fix the problem. And yes I hate to say is most likely a male tech.
I do agree apple is NOT what they started out to be... How sad!!! MADE in CHINA  very SAD. And here I thought I was buying USA.......
FYI - there has not been a name brand consumer personal computer actually manufactered in the USA in years.  Lenovo, Dell, HP, Acer, Apple, Samsung,... - you name it they are ALL made in China or Tiawan. Often many of those brands are being assembled by the same Chinese company in the exact same factory, pulling parts (hard drives, displays, RAM, etc) from the exact same bins.  Foxconn for example, which makes iPhones and iPads for Apple, also makes dozens of other makes and models of tablets, ereaders and smart phones for other companies.  Like it or not, but the consumer electronic manufactering center of the world is China.
The only consumer computers actually made in the USA these days are by local custom build companies, and it has actually been that way for many years now (I think twinhead may have been one of the last with a plant in the USA - they are still around, now GammaTech, and they still do their "final assembly" in the USA but most of thier manufacturing is done in Tiawan and Malaysia).
By and large, the USA has been out of the actual consumer electronics manufacturing/assembly business for a decade or so now.