Technical support for single edition DPS

Hi
I'm hoping somebody can help me. I'm trying to find the answer as to why I keep getting the 'folio missing error' when I try to create my app.
I've already submitted it to apple and it's been approved and appears in the app store. However, I have made a couple of text amends and now can't seem to test the new version or download the distribution zip files to re-submit to apple.
I'm quite up against it in terms of client deadline and I was wondering if somebody can maybe try and help... or is there a technical support number I can call to speak to somebody and hopefully resolve my problem?
I've tried the number on the website but I'm uk based and the number appears to be invalid every time I attempt to call.
A few things that may help:
• I'm on the same computer as the original app was built and submitted, however the indesign files (although in exactly the same location) are saved on our server. Could this cause a problem?
• I have used a single edition serial number, so the delete button is greyed out in the DPS app builder app
• All articles are updated and I have tried launching DPS app builder both independently and from the workflow menu in Indesign but keep getting same error message.
I'd be really grateful if somebody could shed some light on the problem. I'm assuming this is a pretty common problem unless I'm doing something wrong / missing something really obvious??
Looking forward to hopefully getting a reply soon.
Many thanks,
Pete

Hello Pete, please take a look at the following document and see if it applies to your case:
http://helpx.adobe.com/digital-publishing-suite/kb/missing-folios-viewer-application-digit al.html
Cheers,
Ercole

Similar Messages

Simulator build needed for Single-edition DPS App

Hi everyone!
We're trying to embed our App into our site with one of those sites that offers that kind of service, but they're asking for a simulator build and won't accept .ipa files or even the distribution .zip for the App store. They do offer a plugin for Xcode that helps you take it over staright from there. Problem is, nothing except the transfer was done from within Xcode, so there's nothing there, obviously.
So, the question is, how do we get a "simulator build?" Presumably, that's what you create in Xcode for iOS simulator..? Is there a smart way of getting this from any of the builds I'll have after creating the App with DPS?
I've asked the company in question for support, but they seem a little busy setting up new offices and getting funding to answer the question or even provide some sort of troubleshooting page on their site. SUPER HELPFUL.
I've searched the DPS forum for something similar, but not found anything. If someone does have a thread link for this type of problme, please do post that, of course. Otherwise, any proverbial sharing of greymatter would be hugely appreciated.
Thanks!

Hello Pete, please take a look at the following document and see if it applies to your case:
http://helpx.adobe.com/digital-publishing-suite/kb/missing-folios-viewer-application-digit al.html
Cheers,
Ercole

Buy License for single edition....newbie question

Hi, very new to this forum and DPS. I tried to click the "Buy licence for single edition" link on the left of the page, but was not provided with any cost information - only an adobe product notification page. I am a Adober CS5.5 Design Premium subscriber. Keen to know costings before I learn how to do all this. Cheers

it depends on the adobe store website and may be a legal issue too, because
you don't buy software but a licence here (in fact, sth. like a serial
number)
(mobil gesendet)
Am 15.10.2011 09:07 schrieb "JeroenVink" <[email protected]>:
Re: Buy License for single edition....newbie question created by
JeroenVink <http://forums.adobe.com/people/JeroenVink> in *Digital
Publishing Suite* - View the full discussion<http://forums.adobe.com/message/3972473#3972473>

What cloud solution includes single edition DPS publishing?

hi,
when you subscribe to Cloud there is an option to choose "SINGLE APP" (instead of the whole cloud which gives access to included all adobe software).
So, if you choose "single app" and INDESIGN as that application, will you be able to publish single edition DPS apps as much as you want???
thanks for clarifying.
best regards, janne

No. You must get a full Creative Cloud subscription to publish Single Edition apps.
Bob

Multiple languages in Single Edition DPS

Hi,
We have just finished a single-folio application for a client in English and are about to publish it to the App Store. But our client has requested that we add 5 languages for the second version of the application, to be published in a month or two.
We've tried looking around for the best way to do this using Single Edition DPS but have not been able to find any documentation about how to do it. We know it's possible to do it using multi-folio applications, but our client doesn't want to publish a multi-folio app.
Has anybody here tried publishing a multi-language app using Single Edition? Any tips or links to documentation about it?
Thank you in advance for any help on this!
Diana

This is not possible with DPS Single Edition, you will have to either create separate apps for each language or you will have to include all languages in one app however that will make your app very large and also will create confusion in navigating. The best option for you would be to create separate apps for each language and publish them regionally.

When i try to open photoshop this shows up Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 16

i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
and when i click the uninstall app on the file it tells me this
The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
please help thank you

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

How Do I Get Technical Support for my S10-3T?

My battery is taking over five hours to charge up, and the charge doesn't last. I have a problem.
I have just spent a terribly frustrating hour, trying to find out how to get technical support for this computer. First off, I cannot find a telephone number on the Lenovo site.
Well, O.K. I tried to get on-line technical support. It says I need to have a 7 digit model number. Well, I don't seem to have a 7 digit model number. I have an S10-3t computer that has a four digit model name, a serial number, and a 10 digit "MO" number, whatever this is.
Can somebody please tell me how to contact a Lenovo human being to find out how to resolve my problem?
Solved!
Go to Solution.

Hi , sounds that your battery is defective..
S10-3t Model Type 0651-37U for example thats 7 Digits
http://consumersupport.lenovo.com/ot/en/htmls/1224740365419.html
and in BIOS on Infopage you can found the 7 digit ... , when you have installed Lenovo Toolbox ....
Support in US
sincerely KalvinKlein
Thinkies 2x X200s/X301 8GB 256GB SSD @ Win 7 64
Ideas Centre A520 ,Yoga 2 256GB SSD,Yoga 2 tablet @ Win 8.1

HT201363 I forgot the security question and did not reach me any e-mail from an email technical support for the alternative I hope to help

I forgot the security question and did not reach me any e-mail from an email technical support for the alternative I hope to help

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

Technical support for Designer?

Open question for Adobe employees (I know you guys/gals read this - you are posting in other threads...): Who is providing technical support for Livecycle Designer?
After moving from the Flex community to the Livecycle community I get the sense that a few of the supporting applications for Livecycle are suffering "abandonment" issues. The UI's feel very "last gen" and basic features just are missing or just dont work properly. Getting any sort of technical support or product development roadmap just seems to not exist. Integration with many aspects are just plain clunky (ever tried creating custom guides with Flex for Livecycle?)
Is there any official response from Adobe on where this product is headed? Developer Blogs? Anything?

Who is providing technical support for Livecycle Designer?
The official technical support for organizations paying for support is Adobe Customer Support. If your organization has a support contract with Adobe and you encounter product failures or bugs, contact support http://www.adobe.com/support/livecycle/ and open a service request.
This forum and other user forums like it are the unofficial support vehicles for the user community to share their problems and solutions. Many Adobe employees and partners voluntarily monitor the forum and provide as much assistance as they can. Adobe employees are not required to contribute to the forum. They do so out of interest for the community and to enable those with less experience and knowledge to utilize the technology as it was intended. The same is true for many non-employees who actively support the forum.
Is there any official response from Adobe on where this product is headed?
If you have specific product concerns you should contact your Adobe sales representative or partner.
Developer Blogs? Anything?
Here is partial list of pertinent URLs:
Adobe Blogs - http://blogs.adobe.com/adobe-com-blogs
FormFeed (John Brinkman on form design) - http://blogs.adobe.com/formfeed/
LiveCycle Product Blog - http://blogs.adobe.com/livecycle/
Adobe Solution Partner Program - http://blogs.adobe.com/solutionpartners/
LiveCycle Developer Center - http://www.adobe.com/devnet/livecycle.html
Adobe Enterprise Café - http://www.adobe.com/devnet/enterprise/cafe.html
Adobe Enterprise Developer Program - http://www.adobe.com/devnet/aedp.html
Steve

Outlook Web Access is currently unavailable. If the problem continues, contact technical support for your organization and tell them the following: No Client Access servers of the appropriate version can be accessed from the Internet

Good Morning,
We are getting this error
Outlook Web Access is currently unavailable. If the problem continues, contact technical support for your organization and tell them the following: No Client Access servers
of the appropriate version can be accessed from the Internet
We installed a new Exchange 2007 CAS on Windows 2008R2. Got rid of old CAS on Exchange 2007. Now seeing this error. Does anyone have an idea??

Hi,
If the issue persists, I recommend you install Exchange 2007 SP3 RU7 and check the result. Also, ensure that Exchange 2010 SP2 RU1 or later version is installed. Old Exchange version may lead to the CAS-to-CAS proxy incompatibility.
What's more, here are some helpful blogs for your reference.
Exchange 2010 SP2 RU1 and CAS-to-CAS Proxy Incompatibility
http://blogs.technet.com/b/exchange/archive/2012/02/17/exchange-2010-sp2-ru1-and-cas-to-cas-proxy-incompatibility.aspx
OWA Coexistence With Legacy Versions
http://blogs.technet.com/b/sjimmie/archive/2010/07/09/owa-coexistence-with-legacy-versions.aspx
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

How to contact the Dubai technical support for Iphone from outside dubai

how to contact the Dubai technical support for Iphone from outside Dubai

If you purcased your iPhone from one of the UAE cell carriers, you will need to find the support number for the carrier, Etisalat or DU, from which you purchased the iPhone. If you purchased your iPhone from the online Apple Store in the UAE, you can find their phone number here:
http://support.apple.com/kb/HE57#U
Regards.

Technical Support for Technical Support

Is there actually any free technical support for Dreamweaver?
I'm just going around in circles on the Adobe web site. I find it
hard to swallow paying for support when the problem is very likely
a bug.
Thanks,
Doug

quote:
Originally posted by:
n h c
unfortunately, you won't always get a response right away.
but you will, in my experience, almost always receive at least one
response. i know it can be hard to be patient when you're trying to
get your work done, but sometimes that's just what you have to do!
i saw your questions and didn't respond because i don't know
how to solve your problem. but chances are that someone will.
Which is why I was hoping for quicker results by contacting
Technical Support, but it seems that is not an option. Thanks for
you reply all the same. Hopefully someone can address my issues
soon.
Thanks,
Doug

Can't update Single Edition DPS app

Hi,
I have created an app following this process:
Created inDesign file. Added folio overlays.
Added open document as Article in new Folio.
From folio builder panel, clicked on Create App which then opened the DPS App Builder.
Created the App in the DPS App Builder.
Activated the app with a Single Use License.
Now I need to update the app. I don't have the option to update the folio in the DPS App Builder. So I found this http://help.adobe.com/en_US/ppcompdoc/Step_by_step_guide_to_dps_se.pdf which says that I can create a new app and delete the other one, but:
I can't delete the active app
I can't activate a new app because the license is in use
How can I update the app using the Single Use License that we purchased?
Thanks
Rafael

You can use the serial number only once. If you need to update your app, contact Adobe technical support and ask them to reset the serial number.
By the way, if you have a subscription to Adobe Creative Cloud, you can use that account ID to update or build an unlimited number of single edition apps for the iPad. A Creative Cloud license is easier to use, more versatile, and more cost effective than purchasing a single license.

Single Edition DPS et Creative Cloud ?

Comment obtenir le niveau Single Edition de DPS avec un abonnement Creative Cloud ?

No. There are requirements for Apple that force some of this into Mac-only. In case it matters, I’m not thrilled about it either since I’m primarily a Windows user but I have a Mac, too, which I use when I have to create an app.
But all of the initial work is done on Windows. You will find the same issues with other systems as well.

The Single Edition DPS License is include in CC subscription?

As I told in title, i would like to know if the Single Edition License DPS is already included in CC subscription.
TY.
Enrico.

Yes, DPS Single Edition is included with Creative Cloud Complete Subscription and Creative Cloud for Teams Complete subscription.
Using this you can create unlimited Single Edition Apps for iPad and publish to App store.
Complete refers to a subscription plan which includes all CC products. For more refer to the buying guide: http://www.adobe.com/in/products/creativecloud/buying-guide.html

Technical support for single edition DPS

Similar Messages

Maybe you are looking for